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Thread: Golf Mk8 - eSIM Losing Connection to VW Servers

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  1. Re: Golf Mk8 - eSIM Losing Connection to VW Servers 
    #41
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    Quote Originally Posted by oPeanut View Post
    That's what i'd love to believe but the way he said it definitely suggested he was ordering a new infotainment unit. I'm collecting in an hour so i'll get some clarity(hopefully) and update afterwards. I admit it sounds ridiculous to replace hardware for a seemingly software issue, perhaps i've ironically got my wires crossed.
    Or the person you spoke to has got it wrong, wouldn't be the first time the dealer got it wrong. If it is hardware then I anticipate it will just be a control box hidden somewhere behind the dash rather than the complete system inlcuding screens etc.
     
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  2. Re: Golf Mk8 - eSIM Losing Connection to VW Servers 
    #42
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    Quote Originally Posted by johnsimcox View Post
    Or the person you spoke to has got it wrong, wouldn't be the first time the dealer got it wrong. If it is hardware then I anticipate it will just be a control box hidden somewhere behind the dash rather than the complete system inlcuding screens etc.
    Just back from the dealer. They've confirmed it is the hardware that they want to change but you're right that it's just a box behind the dash that they want to swap out. When that'll be is anyone's guess. Thankfully my phone has pretty good speakers in the mean time!
     
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  3. Re: Golf Mk8 - eSIM Losing Connection to VW Servers 
    #43
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    Update on this...car has been in the last 2 days having a new infotainment module fitted. Just got off the phone with the dealer to be told it's just been issued with another recall and needs to go back in the new year "for a few days" as the required job takes 6 hours. No idea what the recall is but will find out later when i collect it. The service person i spoke too assured me the brake pedal wouldn't fall off(i was being dramatic) but didn't have any details to hand of what was actually the issue. Enjoying my 70 plate car thus far...
     
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  4. Re: Golf Mk8 - eSIM Losing Connection to VW Servers 
    #44
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    Its a software update that wasnt necessary as everthing was purfect according to VW.....pull the other one a 6hr update thats huge!!
     
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  5. Re: Golf Mk8 - eSIM Losing Connection to VW Servers 
    #45
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    eSIM suddenly working again (28.12.2020) (stop working on 19.12.2020), LOCATION - SLOVENIA, thank god i will not need to visit car dealer to reset the controller for eSIM
     
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  6. Re: Golf Mk8 - eSIM Losing Connection to VW Servers 
    #46
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    Quote Originally Posted by tomocernec View Post
    eSIM suddenly working again (28.12.2020) (stop working on 19.12.2020), LOCATION - SLOVENIA, thank god i will not need to visit car dealer to reset the controller for eSIM
    Mine started working again on the 28th Dec also.
    I'm in the south of England.
     
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  7. Re: Golf Mk8 - eSIM Losing Connection to VW Servers 
    #47
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    What mode do you use when driving. Do you use private(incognito) or public?
     
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  8. Re: Golf Mk8 - eSIM Losing Connection to VW Servers 
    #48
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    Hi all,
    I have the same issue since yesterday. The car doesn't have internet connection, the world is grey. Just spoke with customer service in Greece, they cannot do anything remotely. Need to go to a dealer, to fix it. They didn't inform me if it is hardware or software issue.
     
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  9. Re: Golf Mk8 - eSIM Losing Connection to VW Servers 
    #49
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    You can try the following:
    - Wait a few days to see if it reconnects by itself. This has happened to a few members on here - there is a thought that it’s a problem on the VW server side.
    - Try the procedure in post #32 - has sometimes worked for me but not always.
    - Visit the dealer.

    Some of us have tried a hard reset (restore to factory settings on the infotainment screen) but it hasn’t worked consistently and you lose all your settings and presets.
     
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  10. Re: Golf Mk8 - eSIM Losing Connection to VW Servers 
    #50
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    Quote Originally Posted by oPeanut View Post
    Update on this...car has been in the last 2 days having a new infotainment module fitted. Just got off the phone with the dealer to be told it's just been issued with another recall and needs to go back in the new year "for a few days" as the required job takes 6 hours. No idea what the recall is but will find out later when i collect it. The service person i spoke too assured me the brake pedal wouldn't fall off(i was being dramatic) but didn't have any details to hand of what was actually the issue. Enjoying my 70 plate car thus far...
    Can you please advise what they did at garage and how they remove this hardware?
    I am very anxious with this idea, thinging or potential damages on the dashboard or annoying sounds.
     
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