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Thread: Audi Connect, Google Earth and WhatsApp issues

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  1. Re: Audi Connect, Google Earth and WhatsApp issues 
    #11
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    I can confirm that the above solution works and my WhatsApp is back up and running
     
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  2. Re: Audi Connect, Google Earth and WhatsApp issues 
    #12
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    Another update on the WhatsApp issue try disabling WhatsApp wallpaper before uninstalling the app I have heard that this may work
     
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  3. Re: Audi Connect, Google Earth and WhatsApp issues 
    #13
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    Yeah, can confirm this worked for me too. WhatsApp is now working as it should!
     
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  4. Re: Audi Connect, Google Earth and WhatsApp issues 
    #14
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    My 18 plate Allroad lost connectivity to Google and live traffic update 3 weeks ago. Also lost proper connectivity to Audi Connect. It is now with local dealership who are telling me the Audi Connect is not working because I had it retrofitted with an Audi original reversing camera by an independent dealer. They are telling me if I want a reversing camera AND Audi Connect I will have to pay them £700 to fit another camera.

    Neither my local dealership nor Audi Connect helpline (who I first contacted) have so far admitted to me that there is any issue with Google and MY18 Audis.

    Now looking at an argument with the dealership as it seems evident to me that somewhere in Germany a database has noticed I have an additional camera on my system compared to “as-built” spec. The camera has worked flawlessly for 18 months so I struggle to see how it can affect the nav/traffic system...


    Sent from my iPad using Tapatalk
     
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  5. Re: Audi Connect, Google Earth and WhatsApp issues 
    #15
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    My car is MY2017 and has had the software update to the new Audi Satellite layer that replaced Google Earth and is working perfectly.
    The criteria is the Video GPU used in the MMI units if your MMI was manufactured before 2017 it is likely that the Nvidia Chip was used, but from mid-2017 the MMI units had the Qualcomm chips which are compatible with the Audi Satellite update software.
    the easy way to see if your car can have the update is to check the Media driver version in the MMI software version screen and look for a "Q" as arrowed if you have this your software can be updated.

    The Qualcomm processor version commenced around production week 45 of 2016 (early November). However, there have been some cars built into 2017 that were still using the Nvidia processor.

    Production dates are therefore not reliable, you have to look at your software version (specifically the media driver version, which will contain the Q letter). However, if you don't have the "Q" in your media driver version you will have the Nvidia processor, and it cannot be updated to display the new satellite overlays.

    swv.jpg
     
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