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  1. Infotainment system stuck in Private mode customisation options unavailable 
    Join Date
    Mar 2019
    Worcester, UK
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    Collected my 2020 MY Touareg R Line Tech 286 a few days ago and tried to enable car-net when I got home but the Discover Media Premium Infotainment system is stuck in Private Mode.

    When I unlock the car, irrespective of which key I use, it always says Driver 1 on the display. When I try to change drivers, go into personalisation or some other features, it says the functions aren't available.

    On-line destination searches return results so it is definitely connecting to the internet. When the system connects using either the built in eSIM or my own SIM, the symbol at the top left shows LTE with a grey globe and a white key. Everything I have read says this is because the privacy settings are set to maximum and that I should be able to tick car-net and untick private mode but I can't.

    When I go into car-net and enter the code provided by the we connect app or website, it fails instantly as if it is isn’t even attempting to connect. If I try to log in with my VW identity, it thinks about it for a few seconds and then says that the account isn't configured (which it is).

    In Car-Net service administration, it says that the features expire in October 2022 but are deactivated in the infotainment system.

    I spoke to the dealer and the sales staff didn’t seem to know what the issue is so I was going to take it their service department but now that we are all required to stay at home, that isn’t possible.

    I contacted VW car-net help service and so far, they have talked me through doing the things I have already tried.

    I've spent three days reading the user guide, watching VW 'how to videos', scouring the internet and trying everything suggested that I can find but nothing helps.

    Anyone have any ideas please?
    Last edited by technodevotee; 20-05-2020 at 06:56 AM.
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