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Thread: Cow boy dealer

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  1. Re: Cow boy dealer 
    #21
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    The unfortunate reality is that you're in a position where you're likely to be hyper critical, and risk remaining upset.

    What's your normal detailing regime? My suggestion woukd be that you accept that you'll probably need one or two more regular sessions to get back to where things were. If their man can get you on that path it'll all be behind you by summer.

    I'd write to them thanking them for acknowledging your concern and disappointment. Remind them that the car is finished to a higher standard than is typical, and that ylu are accepting their offer on the basis that they acknowledge this and are endeavouring to return it to a similar condition. Something along the lines that while you reserve the right to ask for further work if the outcome doesn't reflect your reasonable expectations you accept their offer in good faith and would like to proceed. To help reach a mutually acceptable outcome you'd like to discuss the planned work with their supplier so that any misunderstandings can be avoided.

    If you meet their man don't get too fussy as it could undermine your case if it goes further. You'll have to accept he's a professional retained to get an outcome, not necessarily by the means you'd choose.

    BTW, this is a new area for me. Are you looking at £100, £500, etc on the open market to get back to the original condition?
     
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  2. Re: Cow boy dealer 
    #22
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    Since you have here so many advisers in your problem, so let me please add my "three cents".
    Contemporary car paints, despite the fact that have at least 3 layers are very thin. What is obvious, any polishing to remove scratches reduces the thickness of the paint. Deeper scratches on the paint, the deeper polishing. It is estimated that the car should not be polished more than 2-3 times during its paint life cycle.
    By doing this with a new car, you limit the possibilities of paint regeneration for the future. Therefore IMO, on top of the paint regeneration the dealer should additionally compensate you this limitation in some way .
     
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  3. Re: Cow boy dealer 
    #23
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    Keep in mind that all you can reasonably ask for is for the car to be returned to the condition it was in when it originally arrived at the dealer.

    Yes, keep the right to reject the "work" if it doesn't bring the car back to its "pre dealer" condition.

    Yes, have a discussion with whoever is going to do the work. Remember the golden rule - you have two ears and one mouth. Use them in that order .

    Keeps records and lots and lots of photos. If you do end up in (Small Claims) Court you'll need evidence, not opinion.

    Good Luck

    Andy.
     
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  4. Re: Cow boy dealer 
    #24
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    Quote Originally Posted by Retom View Post
    Since you have here so many advisers in your problem, so let me please add my "three cents".
    Contemporary car paints, despite the fact that have at least 3 layers are very thin. What is obvious, any polishing to remove scratches reduces the thickness of the paint. Deeper scratches on the paint, the deeper polishing. It is estimated that the car should not be polished more than 2-3 times during its paint life cycle.
    By doing this with a new car, you limit the possibilities of paint regeneration for the future. Therefore IMO, on top of the paint regeneration the dealer should additionally compensate you this limitation in some way .

    The problem with that approach is that there is no current loss to be compensated, which is a fundamental necessity for any claim. Similarly, unless there is a reasonable remedy you can't be given it, by either the dealer or a court. If for example this would need a full respray that is highly unlikely to be seen as reasonable. If there is no middle ground there really isn't anything to be asked for.

    So by all means ask for some offer of good will but don't let it block progress on the key, quantifiable action you're looking for.
     
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