Q7 Apple Car Play no longer working

[AT.]

To do this you need to load up a special menu on your MMI unit

Wow Andy, thank you for this tip! IMHO the access to the "Red menu" could be added to the Tips&trick session, as I don't remember it was ever mentioned.

Also, let me ask a question: If I have the exact same USB port in my car, but no licence, then the only thing I have to do to activate the Carplay is to purchase a licence key from Audi?

[andyhud007]

Wow Andy, thank you for this tip! IMHO the access to the "Red menu" could be added to the Tips&trick session, as I don't remember it was ever mentioned.

Also, let me ask a question: If I have the exact same USB port in my car, but no licence, then the only thing I have to do to activate the Carplay is to purchase a licence key from Audi?

Yeah. Never really thought to add it as you can't use it for much without the right other bits but it is an easy way to view some simple info about your mmi.

Correct. If you have those USB ports you have the right ones to support car play (the older USB ports had a little phone icon under one of the USB ports. These ones don't support carplay and would need to be swapped out). Then yes, assume audi say your csr is eligible for the official update and are happy to apply it to your car then yep, your good to go.

If they say your car isn't eligible for the car play enablement then there are other ways.....

Cheers.

Andy.

[jldiablo]

Has the car went in for service or got any work done recently by the dealership? I know that there is a MMI update the dealership is keen to apply... if it did, maybe they done the update and somehow it messed up the ASI licenses?... the MMI version number and the red menu info will tell us something

[wardienet]

Wow Andy, thank you for this tip! IMHO the access to the "Red menu" could be added to the Tips&trick session, as I don't remember it was ever mentioned.

Also, let me ask a question: If I have the exact same USB port in my car, but no licence, then the only thing I have to do to activate the Carplay is to purchase a licence key from Audi?

If you had it before (which is obvious as your phone would have show “CarPlay” and the Apple-like menu on the MMI screen) then you shouldn’t pay for a new licence just go to your dealer and tell them it’s broke and they need to fix it... Although if out of warranty it could get interesting I suppose.


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[AT.]

Yeah. Never really thought to add it as you can't use it for much without the right other bits but it is an easy way to view some simple info about your mmi.

Thank You Andy and thank you all for the info!

I will go to Audi, and will refer you with the answers later. Have a nice weekend!

[Rob Hogan]

Thanks Rob

Ok, you definitely have the right USB ports for Car Play and AA. Thats a good sign

Regarding Audi Connect expiring etc, I guess its a possibility but my car was registered in March 2016 and when my Audi Connect expired (after 3 years) my Car Play and AA still worked fine. But I guess anything is a possibility.

For reference just ring up Audi Customer Service and say your Audi Connect has expired - they will extend it for another 12 months for free (as they havent figured out how to charge people for it yet). So do that, and it auto updates on your MMI after about 2 days. Something for nothing.

Regarding ACP - It would be great if you could check if your MMI unit is still licensed for car play. To do this you need to load up a special menu on your MMI unit

1. Wait for your MMI to load and wait a few minutes so you know its "settled down"
2. Hold up the NAV/MAP/TEL Button and hold down on the Radio/Media for about 5 seconds at the same time. If you have done it right you'll get a Red Engineering menu appear (Don't worry your just checking info, you can't do any damage)
3. Scroll to System (or Settings - I can't recall) and find Application Keys. Should look similar to the screenshot below.

Attachment 36139

4. Look for the numbers:

• 00060900
• 00060800

5. These are the 2 licenses for Car Play and Android Auto. If you see both of these, then your unit is definitely activated for Car Play and Android Auto. If you dont see these 2 numbers, then its not
6. When your finished, do that 3 finger salute to reboot your MMI

Be great to confirm that

Ta

Andy

Thanks Andy for the response. Sorry for delayed response.

I have contacted Audi Customer Service and they (as you said they would) said they would extend my Audi Connect for another year free. I can't telll if it has made any difference yet as they said it would take up to two weeks to complete and that they would send me an email to confirm. I waited a day thinking this was a case of under promising and over delivering. Hasn't happened yet.

Unless I am doing something wrong, I can't access the RED menu using the method you described. Nothing happens. I have check the internet and different actions are mentioned but none on a 2016+ model. Any other thoughts gratefully received.

Rob

[andyhud007]

Thanks Andy for the response. Sorry for delayed response.

I have contacted Audi Customer Service and they (as you said they would) said they would extend my Audi Connect for another year free. I can't telll if it has made any difference yet as they said it would take up to two weeks to complete and that they would send me an email to confirm. I waited a day thinking this was a case of under promising and over delivering. Hasn't happened yet.

Unless I am doing something wrong, I can't access the RED menu using the method you described. Nothing happens. I have check the internet and different actions are mentioned but none on a 2016+ model. Any other thoughts gratefully received.

Rob

Hey Rob

No worries, glad they offered to extend. Yep, mine updated after about 3 days after the phonecall to Audi CS.. so give it a couple more days. I dont think it will take 2 weeks. I know a couple of other guys have done the same 12 month extension via Audi CS and it only took a few days to "activate". Just sit tight a little longer

RE: Red Menu. Wait for the MMI to load up and give it a couple of minutes to be fully settled down, then at the same time with both hands hold the NAV Button up and the RADIO Button downwards and hold in that position for upto 10 seconds. the screen should then change to the Red Menu.

Pic below. Sorry its not the right way up!

IMG_20190802_090129_3.jpg

[Rob Hogan]

Andy. Thanks again for the speedy response. Can I just check that the main round button is not involved in this "Red Menu" procedure? The image you sent shows it as "red", possibly being involved in the procedure.

Next issue is that the wife has just gone out in the Q7 !!!!!!! so I can't check it out again - Doh !! Will do so later.

Many thanks.

R

[andyhud007]

Andy. Thanks again for the speedy response. Can I just check that the main round button is not involved in this "Red Menu" procedure? The image you sent shows it as "red", possibly being involved in the procedure.

Next issue is that the wife has just gone out in the Q7 !!!!!!! so I can't check it out again - Doh !! Will do so later.

Many thanks.

R

No mate, the main rotary dial is not involved. Image is a bit deceiving but definitely not involved

Let us know!

[srbsq7]

Good luck getting it resolved.

Just to tack onto this. For those who don’t mind trying new things out, iOS 13 beta is good and brings some nice touches to CarPlay.

Started to use waze much more of late.