Tiptronic... A warning

[gazza57]

Hi its the 272ps

Regards

Gazza57

[mrmarc]

Hi its the 272ps

Regards

Gazza57

Hi, isn't that engine mated to a s tronic gearbox and not a tiptronic?

Regards

[Alan02]

Hi Gazza, I understand your predicament and agree that the Gearbox should appear on the service schedule. I cant see why they would be adverse to changing a ZF gearbox oil when they already carry out S-Tronic oil changes.

I have my S-tronic serviced at a Gearbox specialists and they have showed me invoices Audi give their customers for `attempted` solutions to gearbox problems and they were astronomic. The specialists did the required work much cheaper and fixed the problem, not just try to!

The dealers are quick to remind you of an (easy money) Air con service you dont need every two years or so.

I would try a recommended Gearbox specialist.

[gazza57]

Mrmarc
You are absolutely correct, I have checked it is an STronic gearbox which should have its fluid changed every 38000, it was advertised as a tip box but it never was
To discover that had I had the fluid changed at 76000 (it was changed at 38000) I bought it at 43000 it would have been fine makes me even madder!
Theres no mention of changing auto gearbox oil at all in my servicing schedule
In the end the buck stops with me, but I shall never take anything from a dealer as read ever again.

Gazza57

[AndyN01]

[QUOTE=gazza57;1106726......., it was advertised as a tip box but it never was.......Gazza57[/QUOTE]

And that adds another layer to a possible claim - Goods not as described.

And I'm struggling with the idea that "we" are expected to go beyond the instructions that we've been given i.e There's no mention of changing auto gearbox oil at all in my servicing schedule.

Surely all "we" can do is follow the service schedule "we" have been given. However, a garage/dealer may have "new" information and surely they should inform "us" when "we" have a service if something has been changed/added.

This might be worth a read:

Consumer Rights Act 2015 - Which? Consumer Rights

Andy.

[Wombatwilson]

My A6 is 2014 2.0 TDI ultra with the Stronic and it has been making some sort of grinding noises when stopping and going into 1st which only lasts for about 5-10 seconds and doesn't do it all the time, I had it serviced recently and asked if it had any services before but they said that it hadn't (now on 61,000). I asked why they hadn't serviced it and was advised that it was down to the customer.
Was there any sort of noises before it failed?

Sent from my Nexus 5X using Tapatalk

[AndyN01]

........ I asked why they hadn't serviced it and was advised that it was down to the customer........Sent from my Nexus 5X using Tapatalk

And presumably they've written that in the Service Record to show that something that should have been done under the schedule hasn't been done because the customer asked them not to?

Sounds like utter rubbish to me.

What's actually recorded in the Service Record? Did she have a 38K service and if so are there any notes/comments etc?

Surely the stamp/signature/date/mileage shows that the schedule was carried out precisely as detailed by the manufacturer? So the 38K service includes the appropriate S-tronic oil change? Otherwise when we buy a car with a "Service History" we have no idea what has actually been done while paying a premium for the provenance? And, presumably, any warranty claim can be binned because the service(s) might not have been done correctly?

Maybe they were making a joke?

Andy.

[french_audi]

So what are the costs involved in getting these different types of gearboxes serviced? Audi are going to get a bad reputation with this sort of nonsense. With so many people doing lease hire the problem is only going to get worse for those buying on the used market

[Gazwould]

They've been caught even selling Audi Approved vehicles with cars serviced outside the LongLife interval .

[Artiglio]

Yep, i looked at an A7 at an audi main s- tronic box had not been serviced ( car was at 42k) , audi said it’d be done before sale and that it was close enough to not affect the warranty, i asked for that in writing and that perhaps the gear box should get an extended warranty , nothing more than silence and a blank look in return.

it’s the whole thing about what does a full service history mean, all the history to back up whats been done, or , a full history confirming everything has been done according to the manufacturers schedule.