Coolant leak - Culprit is the Coolant inlet valve seal

[andyhud007]

The TSB for the common coolant Leak issue is 2047044/8

[folkwagen]

Doesn't show up on any search, maybe code has an error

[maudi25]

My 2015 A6 Allroad has developed this issue. Audi Dealer has diagnosed as TSB 2047044/8. The car has an Audi extended warranty and the dealer are seeking authorisation to do the repair - I called this morning to get an update and it seems that the warranty claim is being rejected, the dealer are chasing it.

I'm surprised the claim is being rejected as this is a full component warranty from Audi...I see a fight coming. Does anyone have any experience of getting this issue resolved under warranty?

[folkwagen]

I've just had mine sorted, 2015 A6 Quattro on the latter end of a 2 year extended warranty. After initial resistance it was done under warranty. I've no record of parts used, TSB, or any information, like its a big secret, but all resistance crumbled when I presented them with the TSB I referenced earlier.
See here .
A6 TCU Fried Due To Coolant Control Valve Issue - AudiWorld Forums

[ragebe]

Audi rejected my claim for a new Bluetooth module on my A6 Avant a few years ago.
Car out of warranty but the rear-wash problem, with the split hose, meant the passenger-side carpets, under the seat were flooded and eventually wrecked the BT module.
I had to drive to Austria in February with no MMI and had a £600 repair bill to replace the module.
This despite there being a notice to effect this design problem repair, sent to dealers.
I was tempted to go the legal route for redress.
At least after my moaning about it, to a friend who was working for Audi UK at the time, means I now seem to get decent responses from Audi UK, whenever a dealer ***** up.

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[wardienet]

My 2015 A6 Allroad has developed this issue. Audi Dealer has diagnosed as TSB 2047044/8. The car has an Audi extended warranty and the dealer are seeking authorisation to do the repair - I called this morning to get an update and it seems that the warranty claim is being rejected, the dealer are chasing it.

I'm surprised the claim is being rejected as this is a full component warranty from Audi...I see a fight coming. Does anyone have any experience of getting this issue resolved under warranty?

Yes mine was done under the Audi all-component extended warranty recently, no issues with dealer at all, they got authorisation through in couple of hours.


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[maudi25]

Yes mine was done under the Audi all-component extended warranty recently, no issues with dealer at all, they got authorisation through in couple of hours.

Thanks, just spoken to the dealer, the extended warranty people want photographic evidence before they authorise the repair which is ridiculous since to get this they need to strip the car down and given they haven't approve it I have to authorise the work which funnily enough I'm not prepared to do! It's been escalated now to the Dealership Warranty Manager who in turn is escalating it within the extended warranty team..

[folkwagen]

Such knobs, its obvious their definition of warranty is different from what you expect from a new/extended warranty. This is likely because they can purchase cheaper extended warranties from 3rd party supplier/insurers, with all sorts of exclusions. The customer assumes its a longer new factory warranty, however, it's anything but, and especially if the 3rd party agent feels the claim was a known but untreated TSB issue. I've read that coolant seals are not covered in extended warranties, but valve failure is, so if the valve is still working, though leaking, its deemed a seal failure, (which it is of sorts), but its not a servicable seal. If it goes, the valve goes. Good luck on this, it'll leave a sour taste even if you succeed.

[maudi25]

Such knobs, its obvious their definition of warranty is different from what you expect from a new/extended warranty. This is likely because they can purchase cheaper extended warranties from 3rd party supplier/insurers, with all sorts of exclusions. The customer assumes its a longer new factory warranty, however, it's anything but, and especially if the 3rd party agent feels the claim was a known but untreated TSB issue. I've read that coolant seals are not covered in extended warranties, but valve failure is, so if the valve is still working, though leaking, its deemed a seal failure, (which it is of sorts), but its not a servicable seal. If it goes, the valve goes. Good luck on this, it'll leave a sour taste even if you succeed.

Indeed! I have also read that the seal isn't covered but if it isn't a serviceable part then by definition the valve assembly has failed, I'll probably end up arguing the toss on that too! Part of the reason I spent £1100 on the Audi Extended All Component warranty was peace of mind....little did I know!

I'm promised an update in the morning, I'll update the thread when I hear.

[andyhud007]

Yep, 1000% the part is not servicable. Its a sealed unit and the bit that leaks you can't change.. you have to swap the whole unit out. Ironically it takes like 5 minutes to swap, it just takes 2 hours to get to the damn thing!