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Thread: Send to car from Google Maps not working

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  1. Send to car from Google Maps not working 
    #1
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    I've been using this feature occasionally for 18 months and sometimes I get this message on GM when trying to send a destination to the car, "We were unable to send this destination. Please try again." Over the last three weeks it hasn't worked once so I'm beginning to think there may be a problem with Audi's server (or whatever bit of kit it goes through en route from my PC to my Q3's MMI). I am using points of interest, not a dropped pin.

    In the last 24 hours, I've tried re-installing it but failed miserably as I can't make any sense of the conflicting instructions (depending on which link you follow in my audi). For example, the difference between the different PINs etc; it says there should be a 10-digit vehicle code on the opaque security tab but mine has three letters and four digits; what's a key user and do I need to sign a contract to be one before I regain full functionality? (I don't recall doing this the first time 18 months ago so suspect Audi may have moved the goal posts).

    Does anyone have a clear, concise set of instructions? I'm beginning to wish I'd bought a tablet / ipad with sim instead!
     
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  2. Re: Send to car from Google Maps not working 
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    No longer supported I'm afraid to say. Which is pretty cr*p really. This Audi tech is getting worse. Street view doesn't work anymore and now this:

    Audi Connect: unable to send Location to Q7 from Google Maps
    From Apr 2017 - now: Oct 2016 (66) Audi A7 3.0 TDI quattro (FL - MY17), 272 ps, Black Edition (Tech pack, Parking Pack, Folding Mirrors), Mythos Black.
    Gone - From Oct 2013 - Mar 2017:
    Mar 2013 Audi A6 C7 S-line 2.0TDi Manual, Daytona Grey.
    (Gone) - From Sep 2011 - Oct 2013
    : Sep 2010 Audi A6 C6 S-line Special Ed (Le Mans) 2.0 TDi Manual, Polar Blue./(Gone) - From Sep 2009 - Sep 2011: Sep 2008 Audi A6 C6 S-line 2.0 TDi Auto, Akoya Silver.
     
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  3. Re: Send to car from Google Maps not working 
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    pxr5,

    Thanks for responding - I was fearing that might be the case.

    I can't seem to bring up the "send destination to car" function in MyAudi on their website either - have they stopped supporting this too?
     
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  4. Re: Send to car from Google Maps not working 
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    The MMI Connect app does still work sending destinations to the car - used it the other day so at least this works. Fine if you have a smart phone - not so good if not. Seems like losing features is becoming the norm.


    Sent from my iPhone using Tapatalk
    VW Passat GT 4 Motion 2.0 BiTdi, '16MY in Midnight Blue, keyless entry, memory seats, active info display and Discover Nav Pro
    Audi A7 '16 MY 272 tdi S Line in Tornado grey, with tech pack, Bose , Smart key, Alacantara and leather seats, LED lighting
     
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  5. Re: Send to car from Google Maps not working 
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    El-Cap,

    Do you mean the My Audi app? If so, I've tried that but it won't let me log in and I'm sure my username and password are correct as I use them on the web version on my PC.
     
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  6. Re: Send to car from Google Maps not working 
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    Sometimes I'm able to log in, but some former features are missing and the send address via my audi became useless, as the system doesn't send the address to the car, but it stores the city name for the address.

    Honestly, this is not a premium service for a lots of money spent for this, but a useless junk.
    Audi A6/C7 MY2012 Saloon, 3.0 TDI/180 KW Quattro S tronic, Bose, 1BK, PCN, 9R1, PNQ
     
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  7. Re: Send to car from Google Maps not working 
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    Quote Originally Posted by Pedr057 View Post
    El-Cap,

    Do you mean the My Audi app? If so, I've tried that but it won't let me log in and I'm sure my username and password are correct as I use them on the web version on my PC.
    No - I am using the MMI Connect App for this. Worth giving it a try.


    Sent from my iPhone using Tapatalk
    VW Passat GT 4 Motion 2.0 BiTdi, '16MY in Midnight Blue, keyless entry, memory seats, active info display and Discover Nav Pro
    Audi A7 '16 MY 272 tdi S Line in Tornado grey, with tech pack, Bose , Smart key, Alacantara and leather seats, LED lighting
     
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  8. Re: Send to car from Google Maps not working 
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    Hi,

    I tried the MMI Connect app but can't log in as apparently my account is locked. Have left a message with the local Audi dealer to have it unlocked (but as I've moved house since buying the car, they may well not know or care about me!).

    In the meantime I've had this reply from Audi Customer Services:

    "I have spoken to our Audi Connect Specialist on your behalf and, they have advised that we are currently experiencing issues with the special destinations (POI) on myAudi and that they are not working for some customers. Our Audi Connect Support Team are working on a fix. We currently have no date for when the issue will be resolved."
     
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  9. Re: Send to car from Google Maps not working 
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    After several emails and phone calls I finally have "send" working on my iphone 6S.

    I spoke to Audi's Connect Specialist and he told me to use the (red) MyAudi app. He did say that they've been having various issues with "send" on both Google Maps and their website so the phone apps are the only way to send destinations to the car's MMI at present.

    I logged into that OK this time (couldn't before for some reason so perhaps they'd re-set my ID) but couldn't get it to work initially - turned out you need to give the app access to everything it wants, including calendar. Once in the app, click on "route", ignore any error messages, type in your destination into search bar, click on relevant search result that has the three arcs and car icon, don't press "start navigation", a map with the location should appear, below it press the "send" icon (3 arcs+car), you should get a "xxxx destination sent successfully" message.

    The specialist said that some models are still being sold with the old Connect system installed, including mine. Apparently it's 8-9 years old and being replaced eg in Q7 already? I suspect one of the problems I've been having is that Customer Services are no longer familair with the old system and were sending me instructions for the new system. When I said that they should put a message on their website about the various "send" issues being experienced on Google Maps nad MyAudi, he said thaey had. I just checked again and I can't see it so it must be well hidden! If someone has seen this message on the Audi website, perhaps they could provide the URL?
     
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  10. Re: Send to car from Google Maps not working 
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    Today I tried to send an address via the my.audi.de portal, but it's not working anymore, and it re-routes me to the audi USA(???) site. Unfortunately this site is absolutely not works for me, it starts in one browser only, but I'm not able to select anything, as it's freeze when I select my car

    I don't know what is it, but this is not something that we can call as a premium customer service.

    After this, I tried the IOS app, but the address sending is not working. I was not able to enter the address, because it gaved me a four letter type message, that the typed address is ***, and dropped ALL the data which was entered :/

    I'm getting very disappointed about Audi, and honestly I don't understand this behaviour with such expensive cars, which were not manufactured in the middle-ages but only some years ago.
    Audi A6/C7 MY2012 Saloon, 3.0 TDI/180 KW Quattro S tronic, Bose, 1BK, PCN, 9R1, PNQ
     
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