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Thread: No Valid Licence for Navigation - Message on Screen - Buy Updates on Tech Pack

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  1. Re: No Valid Licence for Navigation - Message on Screen - Buy Updates on Tech Pack 
    #11
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    The 18/19 maps are currently installing from SD card, so looks like the 'Online' licence that was re-activated after it ran out in March, is also allows map updates to continue.
     
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  2. Re: No Valid Licence for Navigation - Message on Screen - Buy Updates on Tech Pack 
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    Quote Originally Posted by GrolschUK View Post
    The 18/19 maps are currently installing from SD card, so looks like the 'Online' licence that was re-activated after it ran out in March, is also allows map updates to continue.
    Was that the online traffic one that expired. That's the only licence I can see under mmi. Mine runs out the day before the 3rd birthday.

    Will have to try Audi.uk again
     
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  3. Re: No Valid Licence for Navigation - Message on Screen - Buy Updates on Tech Pack 
    #13
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    Yea - that's the one... didn't know if they were all tied together somehow as 'online services'
     
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  4. Re: No Valid Licence for Navigation - Message on Screen - Buy Updates on Tech Pack 
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    Did you ring after it had expired then, that might be easier as the person I spoke to said all the licences were ok currently ...

    Which number did you ring?
     
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  5. Re: No Valid Licence for Navigation - Message on Screen - Buy Updates on Tech Pack 
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    Following my post earlier, I had emailed customer.services@audi.co.uk with:

    My car is coming up to its 3 year mark and the MMI has been nagging me for the last few weeks regarding the upcoming license expiry. However, just a little while ago it came up with the message:

    A new navigation database is available:
    Europe 2018/2019
    No valid license for the database

    Obviously I still have a valid license so that message confused me a little, and when I've gone into the MMI to check for updates, it states that there are none available.

    Interestingly, I know I have the 2017/2018 maps in the vehicle, and on the My Audi site I have the option to download 13GB worth of 2018/2019 Europe Maps.

    Can you please explain the message that popped up, and the inconsistency between what the vehicle is stating and what I know / can see on the My Audi site?
    And I got this back yesterday:
    Thank you for your recent email regarding your Audi Connect Licence. Please accept my apologies for the delay in my response.

    I have requested an extension to your licence with our Connect Support Team at AUDI AG.

    The Connect Support Team deal with Connect Licence extensions worldwide, so please be aware that this request can take up to two weeks to process.

    I will contact you as soon as I have any further information.

    In the meantime, I would like to take this opportunity to thank for your understanding and patience while your request is being looked into.
    They completely ignored my questions and have obviously sent me a copied and pasted response. Looks like they will renew it for anyone who emails. Not complaining, but I would still like to know why that message came up lol.
     
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