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Thread: Is anything covered under warranty!?

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  1. Is anything covered under warranty!? 
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    Just got my car back as the front seat cushion(bolster) has completely collapsed. Itís flatter than my old golf that had 180+ks on it.
    Took it into a dealer and they looked at it and said itís not covered under warranty. Itís wear and tear. The car has 25k on it and to me it shouldnít have a completely flat bolster that offers no support now.
    Iím getting really disappointed in Audi. From brakes not covered to now the seat isnít covered.
    The thing is they have worked on the seat before and itís the same seat Iíve had problems with since I got it.
    The customer service is getting to be pretty poor.
    Annoying thing is I do like the car and it did very well in the deep snow recently and I canít think of another car I want to change it to.
    2015 272 saloon Fl, lighting pack, 19" 10 spoke alloys, electric boot, memory seat with folding mirrors, tech pack, silver leather interior and privacy glass.
     
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  2. Re: Is anything covered under warranty!? 
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    My experience is very different.

    I've had plenty of visits to the dealership in the past few years since i got this car with various teething issues and tbh my experience has been really good.

    So much so that I paid and extended my warrenty and just yesterday my fuel flap got fixed under warrenty.

    Only issue I've had with warrenty is when the washer fluid started leaking inside the bumper. That got categorised as 'hoses', which wasn't covered and was annoying.


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  3. Re: Is anything covered under warranty!? 
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    Mines just over 2 years old so still in the factory warranty. This is my third c7 and the others had way more mileage and didnít collapse.
    Hate to see what they would cough up on if it was an extended one.
     
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  4. Re: Is anything covered under warranty!? 
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    Quote Originally Posted by A6S View Post
    Just got my car back as the front seat cushion(bolster) has completely collapsed. It’s flatter than my old golf that had 180+ks on it.
    Took it into a dealer and they looked at it and said it’s not covered under warranty. It’s wear and tear. The car has 25k on it and to me it shouldn’t have a completely flat bolster that offers no support now.
    .
    Sounds like a case for training standards. They should 100k+

    Ian
    A4 B6 Avant Nogaro Blue
     
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  5. Re: Is anything covered under warranty!? 
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    Getting headlamp leveling sensor replaced under warranty.
    Quote "My tuner told me after he fitted the box that 0-60 should be around 2.6 seconds! "
     
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  6. Re: Is anything covered under warranty!? 
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    Quote Originally Posted by rowdy-999 View Post
    Sounds like a case for training standards. They should 100k+
    Iíve owned many cars thatís went well over 100k and the bolster didnít look this bad.
    Might have to give them a shout.
     
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  7. Re: Is anything covered under warranty!? 
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    Quote Originally Posted by A6S View Post
    I’ve owned many cars that’s went well over 100k and the bolster didn’t look this bad.
    Might have to give them a shout.
    Exactly. My argument would be the outer material should wear out before the foam filling fails.

    Ian
    A4 B6 Avant Nogaro Blue
     
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  8. Re: Is anything covered under warranty!? 
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    Quote Originally Posted by rowdy-999 View Post
    Exactly. My argument would be the outer material should wear out before the foam filling fails.
    Tried that. With customer service and dealer.
    Even their warranty t&c says seat coverings are subject to wear and tear but this is the bolster underneath.
    Even if I was 40 stone I would expect it to be covered. The A6 is a big car for big people so should take the abuse anyway.
     
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  9. Re: Is anything covered under warranty!? 
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    Well it seems that Audi U.K. customer service have no control or influence of warranty department.
    The warranty department in Audi is not customer facing and their word is final. Thereís no way of challenging a decision thatís been made even though Iíve had an industry expert look at it and said it shouldnít be like that. If I want it fixed itís around £1k, no goodwill towards it, nowt.
    Again not impressed with the way things are handled.
     
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  10. Re: Is anything covered under warranty!? 
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    If he car is on finance you can pursue via finance company, citizens advice can assist.
     
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