(S)Q7 MIB2 MMI Official Update - April 2017

[andyhud007]

Dear All,

I wish to share some information around the MMI Unit and software update for that unit on the S(Q7) 4M as I've seen other threads about software updates and so forth.

There is now an official update from Audi Germany to the MMI unit. This update is aimed towards a large number of known bugs and provides fixes for these (an example is the volume control knob on the centre console "sticking").

This update takes the MMI unit software level "0976". I have applied this update, and been successful. It has also updated the firmware of my Bose System. One would assume it may contain an update for anyone with B&O. There is also an update for the TV Tuner if you have it.

Few things you need to know:

1. You can't apply this yourself. You need to go to your local dealer to do it.
2. The dealer will need to order in an SD card containing the update. This could take a few days if they don't already have it.
3. Its aimed towards bug fixes (and for reference, I do not have the complete list of bugs it fixes), not new features, like providing Audi SmartPhone Interface support.
4. It took about 1 hour on my car to do so expect the same for yours.
5. All existing settings are retained post update.
6. You can't apply this with ODBEleven or other tools. You must go to a dealer to apply.
7. If they can't find it, you should reference the TPI number: 2042635 to them and they should find this on the Audi Database and then go from there.
8. Don't blame me if they say its not applicable for your car. There are many variants of MMI unit depending on your car configuration, so there is a chance this won't apply to your car. For reference however I have MMI High with TouchPad, Virtual Cockpit, Phone Box etc.
9. This does not update the Virtual Cockpit in any way.

The latest version coming out the factory for new cars is 0917. As this is a bug fix update, its why you wont see this on new factory ordered cars. Don't ask me why, I don't know, its just they way it is.

Here is a screen grab from my car before and after the update I did.

Update.jpg

Have I seen much difference post-update? Not really, it feels a little quicker, but it could be placebo. I havent seen any glitches/problems yet.

This took my MMI unit from 0358 to 0976.

I can confirm POI uploads from the MyAudi site work fine on this update over the air. I have not tried via SD card.

I hope this helps, this is informational only and I'm not going to provide other information about the update as this should come from Audi, not me. I just want you guys to be aware such an update now exists (it got released back end of March 2017) and is worth applying.

Many thanks.

Andy

P.s I'd be keen to hear what feedback you get from your dealer on this and also if it went OK. Cheers.

[maxw]

Hi Andy

thanks for sharing and all your hard work

the ones with new built cars this year with 0917

do you know if it's worth and still get and use the new update taking it to 0976?

and as it's an order SD card from Germany I'm guessing there could be a cost? Any idea?

thanks Andy

thats great news

M

[maxw]

Sorry Andy just to add

if we get dealer to order the SD card is that then ours to keep?
so then could be passed on shared etc?

[andyhud007]

Hi Max,

Correct, cars leaving the factory will be on 0917, and this would need to be applied by a dealer afterwards.

I always think its good to be on the "latest and greatest" software of anything so no harm in asking dealer about this now and getting them to order the SD Card. If the card is in stock in Audi UK it will arrive next-day, if its at Audi AG on back-order, then its about a week or so.

If you mention the glitches you have with the MMI then its effectively classed as a "warranty" issue and therefore Free of Charge (plus they will look under the TPI and see its classed as a warranty piece of work) given that it addresses bug fixes. It doesnt "add" any new functionality. The whole update should be FOC in my opinion.

No, you can't keep the SD card unfortunately and you wouldn't be able to do anything with it anyway as it needs an online connection to Audi HQ to do the update, hence the need to get it done at a dealership.

HTH

Andy

[maxw]

Thanks Andy your a star

as in keeping the SD card I ment more passing it on so some one could then take it to there dealer as such
but you have answered that one

thanks mate

[andyhud007]

Nah, not worth it Max. Dealer may already have it anyway, or they just order it in. You dont really pass SD cards around between dealers

Let us know how it goes if you reach out

Andy

[anemeth]

Andy,

Thanks. What I do not understand, that if this is good with POI upload, and if this was released at end of March, why Audi Hungary did not tell me about it and why the factory did not tell them to apply this for my POI upload problem? As I still have an outstanding error tracking number with Audi on POI upload.

I just sent an email about these to Audi Hungary, we will see what they say.

Thanks, Arpad

[andyhud007]

Andy,

Thanks. What I do not understand, that if this is good with POI upload, and if this was released at end of March, why Audi Hungary did not tell me about it and why the factory did not tell them to apply this for my POI upload problem? As I still have an outstanding error tracking number with Audi on POI upload.

I just sent an email about these to Audi Hungary, we will see what they say.

Thanks, Arpad

Hi Arpad, its hard to tell I'm afraid and I don't work for Audi

Remember, dealerships and even countries wont know about an update unless its considered a 'critical' update by Audi AG, to say something security/safety related. Dealerships would have to actively go looking for the issue in their Database to see if there is a resolution/fix to it, for example your POI upload

What I will say is I have not seen a POI issue logged in the Audi System that this MMI update (0976) resolves although yes, it seems to work for me but then it was never broken for me either, so to be fair to a dealership if its not there in the system they are not going to find it.

Best route is to say to your dealership about this TPI, get them to confirm it applies to your VIN number and if it is, get it done and do a good reset on your MMI to default. Then retry the POI upload again. Thats the route I'd take. If it still doesnt work after all that, then at least you rule this out.

Good luck

Andy

[anemeth]

Andy,

Thanks, I appreciate that you try to answer my question, but I intended as a rhetorical question here.

As you mentioned, the question should be answered by Audi Hungary. I am talking to Audi Hungary, same as Audi UK here, not the dealership. I was told that they logged my problem with Audi AG way back in March. Now I sent an email with all your info to the guy who is responsible at Audi Hungary for all MMI related issues, we will see what he will say.

Thanks, Arpad

[Big_D_80]

Thanks for the info Andy this is really useful. I'll give the dealer a call in the morning. Incidentally, in order to deduce if there has been hardware update to the mmi could you tell me if your chequered flag, that indicates the destination goal in the navigation screen, is now animated (waving) after the update as opposed to a static icon?