Hi I've tried to manually reset my roof it worked fine then 2 days ago I went to do another manual reset to try n get the soft top not secure light if I opened the front the back then when I was closing the back it got jammed shut so tried to do it from switch worked fine back lid popped up then stopped as the lock wouldn't open I've put the key in the skihatch hole and it just falls out or just keeps turning I think the lock is broken is there any other way to open the lock any help advice would be greatly appreciated many thanks