Notices
 
 

  

User Tag List

Thread: Audi Vindis Useless

Results 1 to 5 of 5
  1. Audi Vindis Useless 
    #1
    Join Date
    Nov 2016
    Location
    northamptonshire
    Posts
    2
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    0 Post(s)
    Shocking customer service from Audi Main Dealer, that you would expect from a back street garage. I brought a Audi A5 TFSI from my friend, he advised me that the car was perfect. Except for a warning light that had come on stating oil pressure low. He then promptly took the car to Audi Vindis main dealer and had it checked. He told them my oil lights on and that the car is using a lot of oil. They advised him that it was just a sensor, and that there was a slight oil leak that would need further investigation. But other than that the car is fine. I then brought the car three months down the line, now theres black smoke coming from the exhaust.

    I then send the Car back to Audi Vindis to have it checked, when i rang Audi they advised me. It would take 48 hours to let me know what the problem with the car. It took them 9 days to get back to me with the problem. Had i known it was going to take 9 days just to find out what was wrong. I would have opted for the courtesy car service they offer.

    After calling Audi Vindis 5 times in those 9 days, i didn't get thru to my service advisor at all. He was constantly busy or out on lunch and didn't return calls. I was told he would call me back but he never did. I then got a call on the 10th day, my service advisor advised me that my car needed a new turbo and catalytic convertor costing £2600. I then stated i have spoken to a friend who works for Audi. And they have advised me that my car might have a oil consumption problem, and that it should be looked at to see if mine is faulty. They have since done a test, and it has come back that my car is using to much oil. But i would need to drive 600 miles for further testing procedures. Clearly my cars in no fit state to move so I'm outer luck with the oil consumption side of the problem. My arguement is that the oil problem could of been what caused the car to break down in the first place. Given the fact that my friend had a oil related problem before why wasn't he made aware of the recall fault. They clearly didn't want to mention to my friend at the time that these cars do have a manufacturer problem. Now that is my first issue with Audi Vindis.

    My second issue is, whilst in Audi Vindis my car was cleaned by a valeter. He left the handbrake off my car and it smashed into another car. I have seen the damage and advised Audi Vindis that because my car has been wrapped, all the wrap will need to be removed from the car to fix the wing and bumper. It is near impossible to match the exact white wrap for my car without knowing who the manufacturer is of the particular wrap. It is also going to cost around £600 to have it all removed and cleaned, and £2000 to have it replaced so that all the colours match equally.

    Audi Vindis have taken no responsibility for the fact, my car was left in there care. And subsequently damaged whilst with them, they are merely trying to fob me off to the Valeting companys insurance. And stating you guys sort the issue out with your insurances. My argument with Audi Vindis is that my car was left with Audi Vindis, and i was not doing business with this valeting company. So i merely stated could i have Audi Vindis insurance details please, so i can get my insurance company to contact yours. They refused and told me are you prepared to be messed about, because its not our fault the valeters damaged your car.
    Now i have it on video the service manager refusing to give me there insurance details, after my car had been damaged in their possession. Which is against the law when an accident has occurred, the refusal to give documentation is a criminal act. They have since contacted me and said that they have some offers on the table. The £2600 still stands for the repair on the mechanical side, but the valeting company is willing to do 3 things. Firstly offer me £500 and he would get a dent devil guy to pull the dents out, 2nd £700 and thats the end of it no come backs, or i can go thru his insurance.

    Now they must not have listened to me when i told them, i went to a Car Wrapping Specialist and he has said the whole car will need to be re wrapped, unless i wish to see the difference. Now I'm facing owning a car thats been damaged before which i don't want. Or a car that has mix match wrapping, and if a trained eye looked at carefully will notice its had a knock.

    Do i even want this car after its been damaged. When i advised the customer service manager that all i want today is a courtesy car, so i can pick my kids up and have a think about my options. I was told no we need to know what you want to do. She was rude too me and my partner and refused to give me there insurance details. I then spoke to another manager who heard me out and agreed with me slightly. Then he went away listened to his colleague, and later pushed a bit of paper on the table saying theres the valeting company insurance details. I then stated that i would like Audi Vindis Insurance details he advised me that its a waste of time but went away and got them. At this point a senior manager came out, and made me feel like she had everything under control. And made me feel at ease and said this is not how we operate or do business. Only to call me back a few hours later, with the offer that i just mentioned which quite frankly is poor customer service. From a company with such a prestigious reputation.
    As it stands i have no courtesy car, i have no insurance details, i have only been offered the valeting company details which were then taken back from me.
    I am going to seek some legal advice, and take this matter further seeking compensation for the cars I'm having to rent, the devaluing of my car because of the accident. And their complete incompetence in handling this situation. I will also be going to the Retail Ombudsman for the Oil Recall that should of been tested.

    And possibly the criminal justice system for Audi Vindis refusal to give me their insurance details when asked.

    After a car in their possession had been damaged and they are taking no responsibility.

    It even states on the invoice, please don't Valet the car has been wrapped. Negligent!


    Your Sincerely
    Mark Davis









    Last edited by markdavis; 21-11-2016 at 09:45 AM.
     
    0 0 0
     

  2. Re: Audi Vindis Useless 
    #2
    Join Date
    Jan 2007
    Location
    Aberdeen
    Posts
    1,556
    Post Thanks / Like
    Mentioned
    3 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    63 Post(s)
    Before you make any decisions, get in touch with Audi customer service UK as they may take some action on your behalf. The 2.0 tfsi oil consumption problem is extremely well known and you should have been aware before you bought. Audi seem to be quite proactive on this problem so you should get it sorted especially if you have Audi FSH.
    The accident is the dealers problem and I would expect to get a car back in the same condition it was in. Good luck.
    Current- A6 C8 40 tdi quattro s line Daytona Grey
    Gone-S3 sportback, A6 C7 biturbo saloon,A4 B 8.5 avant, A6 C6 3.0 tdi Quattro saloon, A6 C5 2.8 Q Avant
     
    0 0 0
     

  3. Re: Audi Vindis Useless 
    #3
    Join Date
    Mar 2016
    Location
    Ipswich
    Posts
    652
    Post Thanks / Like
    Mentioned
    3 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    72 Post(s)
    Hi
    i won't go into to much detail

    but I brought my Audi through vindis Audi

    it it was shocking the service and I had 6 month of sheer hell

    so feel your pain
     
    2 1 0
     

  4. Re: Audi Vindis Useless 
    #4
    Join Date
    Nov 2016
    Location
    northamptonshire
    Posts
    2
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    0 Post(s)
    Thanks for your response i will be contacting Audi UK in the morning regards
     
    0 0 0
     

  5. Re: Audi Vindis Useless 
    #5
    Join Date
    Oct 2005
    Location
    Location: Location
    Posts
    11,388
    Post Thanks / Like
    Mentioned
    2 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    0 Post(s)
    I have contacted Audi Cambridge / Vindis to ask for their comment.


    Considering selling my VCDS KEY-USB interface. If you're interested please contact me via PM or email.
     
    0 0 0
     

Similar Threads

  1. iTiggy sick with DPF light and @ Vindis Cambridge
    By bpunkgttdipd10 in forum Tiguan
    Replies: 1
    Last Post: 02-08-2010, 04:23 PM
  2. Please Help Vindis body shop - poor work! advice pls
    By Kevster140 in forum Golf MK5 - 2004 - 2009
    Replies: 3
    Last Post: 10-03-2010, 11:21 PM
  3. Audi Main Dealers in the South are USELESS
    By Darren C in forum Audi A4 - B7 Forum - 2005 - 2008
    Replies: 11
    Last Post: 10-03-2010, 09:15 PM
  4. Question Vindis - carpet mat con?
    By Kevster140 in forum Reviews & Recommendations of Dealers & Independant Garages
    Replies: 3
    Last Post: 19-08-2008, 09:21 PM
  5. Are Audi UK just useless??
    By Vinnyg in forum Audi A4 - B8 Forum - 2008 - 2015
    Replies: 13
    Last Post: 19-02-2008, 11:06 AM
Bookmarks
Bookmarks
Posting Permissions
  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  


 



  


Disclaimer: VW Audi Forum is an "independant enthusiast website", administered in line with guidelines supplied by VAG in the UK, and is in no way related to any of the Worldwide Volkswagen,Audi,Seat,Skoda,Bentley,Bugatti,Porsche or Lamborghini group of Companies. For official up to date information on any of there vehicles, please visit the official websites. Any comments made throughout this website, are the views of the respective poster, and in no way represent the views of the VW Audi Forum Administration, or the worldwide Volkswagen & Audi Group of companies.


VW Audi Forum do not vet and are not responsible for any information which is posted in this forum. All content is viewed and used by you at your own risk and we do not warrant the accuracy or reliability of any of the information.


Copyright: Certain "words", "phrases" and "Images" used on this website by the Administration are "Copyright" of Volkswagen GB, Volkswagen AG (Germany), Audi GB, Audi AG (Germany), Volkswagen Motorsport GB, Volkswagen Motorsport AG (Germany), Audi Motorsport AG (Germany), Volkswagen Racing GB, Bentley, Bugatti, Porsche and Lamborghini. No image can be replicated by anyone WITHOUT the relevant Companies written permission.


All trademarks and copyrights remain property of their respective owners.

No part of the VW Audi Forum website or forum may be reproduced without written permission from the site administration


PLEASE NOTE - PERSONAL ABUSE, ABUSE AGAINST THIS OR ANY OTHER WEBSITE OR ANY COMPANY WILL NOT BE TOLERATED. OFFENDERS WILL BE MODERATED OR EVEN BANNED.


This website and forum are best viewed at a minimum resolution of 1024 by 768.



  



- VW AUDI Forum - The #1 Volkswagen (VW) Group Forum - Volkswagen (VW) - Audi - Seat - Skoda - Bentley - Bugatti - Lamborghini - Porsche - Scania - MAN - Ducatti - VW Audi Forum -


- www.vwaudiforum.co.uk - www.vwaudiforum.co.uk -