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  1. Emissions recall 
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    Apologies if this has been mentioned but has anyone had any goodwill gestures or anything during their recall?

    I've just had mine done and for once the service experience wasn't great. I've since been told that the dealer has been offering 'merchandise' goodwill packages and vehicle health checks were carried out. I received neither and no proof of the normal health check report and just an invoice to say the recall was done.
     
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  2. Re: Emissions recall 
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    Had mine done on Friday, go a wash inside and out and a free Audi goodie bag full of various cleaning products, also had a test drive in a new A6 Avant whilst I waited and a few free diet cokes, coffee and sweets.

    All in all not a bad 2 hours.


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  3. Re: Emissions recall 
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    Quote Originally Posted by Stuarta99 View Post
    Apologies if this has been mentioned but has anyone had any goodwill gestures or anything during their recall?

    I've just had mine done and for once the service experience wasn't great. I've since been told that the dealer has been offering 'merchandise' goodwill packages and vehicle health checks were carried out. I received neither and no proof of the normal health check report and just an invoice to say the recall was done.
    So did you take your car in only to get the software update carried out or was it in for a service? If the former, I'd have to ask why you wasted your time and didn't wait until it had to go in anyway...

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  4. Re: Emissions recall 
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    It was just for the recall and have reasons why the service wasn't done. I was also going to wait as they said it would only be 30mins so I was going to do some work while there, although I was then told the preference was to leave it so took the courtesy car as I normally do with a service
     
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  5. Re: Emissions recall 
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    Quote Originally Posted by Stuarta99 View Post
    It was just for the recall and have reasons why the service wasn't done. I was also going to wait as they said it would only be 30mins so I was going to do some work while there, although I was then told the preference was to leave it so took the courtesy car as I normally do with a service
    Fair enough. Can't say I'll be rushing to get it done (read I'm not getting it done).

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  6. Re: Emissions recall 
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    Oddly they never even tried to upsale a service even though service indicator was on
     
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  7. Re: Emissions recall 
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    All in all a wonderful experience then. Are you sure you didn't wander into an Alfa dealer by mistake???

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  8. Re: Emissions recall 
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    Quote Originally Posted by Stuarta99 View Post
    Oddly they never even tried to upsale a service even though service indicator was on
    car goes bang after update.... oooh, sorry sir, no warranty on that, car was overdue a service, byeeeeee, shut the door on your way out...
    Audi 80 tdi avant with 360,000 miles...
     
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  9. Re: Emissions recall 
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    Mine has been fine since the update - no noticeable change to anything.
     
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  10. Re: Emissions recall 
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    Did you guys get a health check done with the printout?
     
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