It is nice when a customer realises that it was going to happen anyway, I have a lot of really decent customers, one who has been with me since I was 18, and I do my utmost to make everything perfect. Some are utter gems like Ken the biscuit man and Mrs Akram who brings us tasty Indian treats that blow your head off. I have thankfully got to a work load stage that if someone looks/sounds like a **** we say we are fully booked for the next 33 years...