Audi Connect - 3 month trial period ends

[xtremist]

Well after 3 months, my trial period for the online content has come to an end and I must admit I was surprised by the amount of 'info' is no longer available

The main one for me is the online traffic updates. I'm going to contact our lease provider and see if they can get it activated again. Does anybody know the cost of the service?

[inf0mike]

I have been asking for details on how to extend the service for the last month and have not received any answers from TWO dealerships. They do not seem to know. I will chase them and report back.

[xtremist]

Poor show if dealers don't know how to extend the service

[Scott K]

The A6 comes with 3 years - or it used to! Some of the guys on the A6 forum have got in touch with Audi customer service and had it upgraded for free after a few days. There are a couple of threads about it but it is worth a call. It was the same with those guys - nobody at the dealerships knew what to do.

[srbsq7]

Try emailing service@audi.de. I contacted them about the train times being an hour ahead on Audi Connect.

They contacted me within 24 hours to say they'd routed to the UK support team and UK support called me a day later.

[xtremist]

I did email them yesterday, so I'll see what response I get

[bluebarchetta]

Regarding the train times, is this something we can sort, or are we waiting for them to update the service?

[srbsq7]

Audi needs to sort. Be great if you can email the above address as one guy on Q7 forum raised this last year and still not fixed. The more complaints, the more likely they are to resolve.

[bluebarchetta]

Done - thanks

[xtremist]

Just had a call from Audi UK and at the moment the dealer network doesn’t have a system in place to renew the Audi connect system. Audi UK will however extend the service until the end of the year.


Must admit I find it comical that they give you a 3 month trial, then don’t have a system in place to renew it I’m not complaining too much though, as it’s now free