Notices
 

  

User Tag List

Thread: TT Shop Kempston/Bedford

Results 1 to 3 of 3
  1. Angry TT Shop Kempston/Bedford 
    #1
    Join Date
    Feb 2015
    Location
    Bedfordshire
    Posts
    3
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    0 Post(s)
    Hi all,

    Just looking for some advise/opinions?

    I recently bought an A4 convertible 2.4 auto. The auto has started to slip and apparently this is a common problem with the Multitronic, though it could be a number of reasons?
    I took my car to the TT Shop in Kempston, Bedford where they said they would need top Diagnostic at a cost of £48. I agreed to this with a view they would discover what the problem was and offer me advise on what to do next..........So you would think.
    Afterwards, they said they would need to look into this and contact me with regards to what they have concluded and discuss cost/s etc.
    This was last Friday, and having not heard from them I emailed them on Tuesday evening asking them WHY they haven't contacted me, and if they cannot concluded this then they should refund me my £48 expense for the Diagnostic which hasn't helped me at all!!
    Their email reply to me I found shocking: AS FOLLOWS





    Hi Stewart,

    Thanks for your email.

    I hope this helps you understand the process and why you were charged for the work done.

    Some points :-

    No reputable specialist garage with trained mechanics would give free of change diagnostics – why would they? Trained technicians, specialist equipment and valuable time – we’d be doing FOC diagnostic s all day long - no business would survive to be able to provide the service required for very long doing that.

    £48 is our entry level electronic diagnostic charge, cheaper than most diagnostic specialists (and dealership)

    An electronic scan of the cars stored fault codes should always be the first port of call and in aningredient part of the diagnostic process – meaning the information gained and then interpreted by a technician may need to lead to further investigation. You car was not even booked in and arrived on spec, and was seen without having to be booked in as goodwill / to try and help you– you were quoted the cost before the diagnostic scan was carried out, and agreed to it.

    When work is carried out on cars, sometimes diagnostic charges can be absorbed. But clearly only when WORK is carried out subsequently.

    If the work being carried out is able to absorb the original diagnostic charge, maybe the price for the work is too high to start with, or the garage is not able to charge for their diagnostic work, or they are not busy enough?

    As you would have seen when you visited us, that is not the case with us.

    I hope that the garage you have booked in to, can resolve your issue, but clearly we have not charged you for anything that has not been done.
    Regards,
    TTS

    Customer Services






    Yours views on this would be grateful?
    P.s I am looking to report this to 'Trading Standards'

    Regards
    Stewart
     
    0 0 0
     

  2. Re: TT Shop Kempston/Bedford 
    #2
    Join Date
    Feb 2009
    Location
    West Yorkshire
    Posts
    767
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    10 Post(s)
    Just ask for a print out of the diagnostic scan. What you paid for!
    NOW GONE 2007 A6 2.7TDi Avant Le Mans Edition (180)

    Mods:- ECU Remap, Rear Air Suspension, Rear Led Lights, Rear View Camera, Rear Privacy Glass, Titanium wheels, Colour Coded Fog Light Surrounds, FBMFSW, AMI, DAB, Chrome S6 pedals, Front Grille De-chrome, window surround de-chrome.
     
    0 0 0
     

  3. Re: TT Shop Kempston/Bedford 
    #3
    Join Date
    Feb 2015
    Location
    Bedfordshire
    Posts
    3
    Post Thanks / Like
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quoted
    0 Post(s)
    Yeah....they didn't even give me that ha
     
    0 0 0
     

Similar Threads

  1. Vcds help required near bedford
    By Rabid in forum VCDS - Help Requests
    Replies: 0
    Last Post: 29-06-2014, 12:14 PM
  2. Hi from Bedford
    By v64motionman in forum New Member Introductions
    Replies: 1
    Last Post: 29-03-2012, 05:46 PM
  3. VAG com and ELSA in bedford
    By afourteadeei in forum VCDS - Users Locations
    Replies: 2
    Last Post: 12-09-2010, 03:58 PM
  4. Recommend an Indy Near Bedford
    By FrankP in forum Reviews & Recommendations of Dealers & Independant Garages
    Replies: 1
    Last Post: 06-08-2010, 06:12 AM
  5. tt shop bedford
    By Transporter13 in forum Reviews & Recommendations of Dealers & Independant Garages
    Replies: 1
    Last Post: 27-02-2008, 05:32 AM
Bookmarks
Bookmarks
Posting Permissions
  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  


 



  


Disclaimer: VW Audi Forum is an "independant enthusiast website", administered in line with guidelines supplied by VAG in the UK, and is in no way related to any of the Worldwide Volkswagen,Audi,Seat,Skoda,Bentley,Bugatti,Porsche or Lamborghini group of Companies. For official up to date information on any of there vehicles, please visit the official websites. Any comments made throughout this website, are the views of the respective poster, and in no way represent the views of the VW Audi Forum Administration, or the worldwide Volkswagen & Audi Group of companies.


VW Audi Forum do not vet and are not responsible for any information which is posted in this forum. All content is viewed and used by you at your own risk and we do not warrant the accuracy or reliability of any of the information.


Copyright: Certain "words", "phrases" and "Images" used on this website by the Administration are "Copyright" of Volkswagen GB, Volkswagen AG (Germany), Audi GB, Audi AG (Germany), Volkswagen Motorsport GB, Volkswagen Motorsport AG (Germany), Audi Motorsport AG (Germany), Volkswagen Racing GB, Bentley, Bugatti, Porsche and Lamborghini. No image can be replicated by anyone WITHOUT the relevant Companies written permission.


All trademarks and copyrights remain property of their respective owners.

No part of the VW Audi Forum website or forum may be reproduced without written permission from the site administration


PLEASE NOTE - PERSONAL ABUSE, ABUSE AGAINST THIS OR ANY OTHER WEBSITE OR ANY COMPANY WILL NOT BE TOLERATED. OFFENDERS WILL BE MODERATED OR EVEN BANNED.


This website and forum are best viewed at a minimum resolution of 1024 by 768.



  



- VW AUDI Forum - The #1 Volkswagen (VW) Group Forum - Volkswagen (VW) - Audi - Seat - Skoda - Bentley - Bugatti - Lamborghini - Porsche - Scania - MAN - Ducatti - VW Audi Forum -


- www.vwaudiforum.co.uk - www.vwaudiforum.co.uk -