JMCC Autos, Shepperton, Middlesex - my opinion on their service

[igottapolo]

Hi all,

I purchased a car a few months ago from JMCC Autos and wanted to share my experiences of them. I'm sure that some people have purchased without any issues, but unfortunately I did not!

The day after my wife and I found out she was pregnant, my wife's car decided it was going to die which is not the best timing!! We decided that she needed to buy an economical, reliable car and I was keen on getting a Polo for her. I trawled through autotrader and found a few that I liked, one of which was from the mentioned trader. I called and spoke to Jason, who is JMCC Autos, and asked specifically what condition the bodywork was in as we would be travelling a couple of hours to see the car and I wanted the bodywork to be in top condition - Jason told me that there wasn't a mark on the bodywork.

When we arrived to view the car, it was clear that the bodywork was far from spotless and that is where this story should really end, but as my wife was desperate for a car that weekend so she could get to work on Monday, we'd come so far and the wife wasn't that bothered about the marks, I decided that we'd buy the car.

There were various complications paying for the car as the banks were shut but we managed to transfer money via my smartphone (god bless technology!!) and purchased the car. Jason had made us aware that he'd noticed there was only one key and as he used to work at a VW dealership he could get one for cheap which he'd then send to us, we could get programmed and send him the invoice to be reimbursed. I thought that was a fair arrangement so we left with the car and the expectations of receiving a key the following week.

Unfortunately this did not happen! I waited a 2 weeks and rang Jason to be told he had ordered it, it had been delivered to the dealership and he simply had to pick it up and post it. He also said he would send it registered delivery and ring me to tell me it was on its way. This, again, did not happen and after another 2 weeks of waiting I tried to ring Jason to find out what was going on. Unfortunately, he would not answer any of my calls. Over the next few weeks I tried ringing multiple times and eventually sent Jason an email. Rightly, or wrongly, I pointed out in this email that I wasn't happy with being given the run-around and, as part of a small business myself, I thought that customer satisfaction, trust and reputation were key traits for success. I did also say that unless the situation with the key was resolved I would post details of my experience on VW forums as I thought it fair (and my right) to share my experience with others.

Subsequently, I tried calling multiple times and leaving voicemails, all to no avail. Finally, I rang from a different number only to have my call answered and when I confronted Jason about the lack of communication and the lack of delivery on his promise, he used my "threatening(!)" email as justification for not sending me the key - even though he'd been fobbing me off for over a month. He said he would not provide me a key, so now after parting with our entire savings, months before having our first child, I have no choice but to spend out another £150 to get a key myself.

This is an accurate account of my experience and I hope that people might find it useful.

[Eshrules]

I've contacted JMCC Autos for a response regards this - I will update accordingly if I receive one.

[igottapolo]

Thanks, I should imagine that his response will be exactly what he said on the phone, that I threatened him but I will wait to hear if there is indeed a sensible response.

[igottapolo]

I've contacted JMCC Autos for a response regards this - I will update accordingly if I receive one.

Any news from JMCC Autos or did you not get a response?

Thanks

[Eshrules]

Originally Posted by Eshrules<br />
I've contacted JMCC Autos for a response regards this - I will update accordingly if I receive one.

<br />
<br />
<br />
Any news from JMCC Autos or did you not get a response?<br />
<br />
Thanks

No response, despite my link being viewed (Google analytics). One can only reach one conclusion...

[igottapolo]

Indeed, but thanks for trying and ultimately I just wanted to warn others not to trust JMCC Autos or at least go in with their eyes open!