front wing corrosion

[Chipped2]

Not heard of the rust problem happening to anything other than Golf and Passat. Maybe worth checking beneath your front wheel arches if you have a plastic liner fitted. Someone has to be first in the queue. After all it takes a few years to show up especially as VAG models are pretty well protected.

[TimboUK]

Thanks for the info on this. My 54 plate highline is now suffering the same fate!
Anyone seen the file sent out to the bodyshops? This would be a brilliant bit of ammo to have when visiting a dealer.

[audicab26]

Here ya go... It refers to the Golf, but it is the only one I have seen.

Good luck.

[TimboUK]

Here ya go... It refers to the Golf, but it is the only one I have seen.

Good luck.

Thanks, wish it were the Passat one though, but many many thanks for this one

[audicab26]

I didn't see one for the Passat - and I looked everywhere.

Note, I got my wing sorted without resorting to showing them the bulletin.

[Chipped2]

I had the document but didn't show it either, just referred to its existance as proof that VW had recognised the fault and had issued the repair procedures to all VW Bodyshops worldwide. They asked if my dealer had given it to me. My reply was that it was on the internet as most things are if you know where to look.

I also said that I would only accept a 100% contribution from VW as the corrosion damage was caused 100% by them and that as the owner I could not have contributed to the corrosion in any way or have avoided it. It is adequately covered under the 12 year Bodywork Guarantee and that I didn't intend to haggle. They rang back with an offer of 70% which I refused and asked them to reconsider before I took the matter further. They promised to phone back over the weekend which they did with a 100% contribution. I was aware that the person making the decision was not the person who I was talking to. It was being passed up the line for a decision.

My car is in excellent condition with no aftermarket parts, does not have a VWFSH as I do all filter/oil changes, discs/pads myself. I do get the Dealer to do cambelt etc as need to have the piece of mind of a warranty. They have the tools and can do in a fraction of the time.

Don't be put off in your dealings and don't allow the matter to drag on. Keep a log of all contacts at VW Cust Care with dates etc giving deadlines for replies. It is relatively easy if you approach in a logical way. I am delighted with the finish to my new wing as are others who have been successful.

[seagulls01]

Exactly the same problem with my '52 plate. Both front wings, in the same place.

[djsoftware]

I'm still stuck in the slow process of getting my claim registered with VW (over 3 weeks now). The warranty adminstrator at my local garage has not been getting any responses from VW about the claim but I'm sure he will want me off his back as I keep chasing him ! Washed the car at the weekend and its amazing how much worse it looks now.

[Chipped2]

Ring VW Customer support yourself complaining that your dealer is not getting any reply to his attempts to registering your claim. Get a 'complaint' reference number which you can then quote each time you phone. If you get fibbed off by Cust Care aske to speak to a Supervisor or to speak directly to Warranty Claims. Do keep names of all you speak to, times dates etc. Don't allow it to drag on!

The corrosion does seem to accelerate rapidly once it apears, more blisters etc. Has a 'VW approved' Bodyshop taken photos yet and done the other tests? Only takes a few minutes.

[djsoftware]

I have been trying to get the reference number but will follow your advice and contact VW customer service directly - I'm keen for a reference otherwise I feel this is currently nowhere in the system. The warranty administrator did take photos of both wings but I was surprised he did not test the paint thickness etc so I do expect a return visit once the claim is logged with VW.