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netherfield
22-05-2007, 01:34 PM
after numerous calls between the dealer, VW at Milton Keynes and ourselves we have now told the dealer we wish to reject our Eos.

We have got Trading Standards involved in the case, the dealer is a member of a scheme with them.

Now it's a case of waiting to see what VW will offer, at the moment they seem to be going down the line of replacing the car with a new one, but it's got to the point I would rather have my money back and get out of this sorry excuse for a car.

It has spent 3 weeks with the dealer on 2 occasions, each time it comes back it's worse than before.

yesterday, the 21st of may, was supposed to be the day of VW's decision but we have still heard nothing, they are hoping to pick the car up tomorrow so a technician from VW can give it a further inspection but I'm loathe to let them have it again or it will be a case of saying it's cured again and waiting for another downpour to prove them wrong:aargh4:.

I'm bloody sick of this car

Eshrules
22-05-2007, 01:58 PM
after numerous calls between the dealer, VW at Milton Keynes and ourselves we have now told the dealer we wish to reject our Eos.

We have got Trading Standards involved in the case, the dealer is a member of a scheme with them.

Now it's a case of waiting to see what VW will offer, at the moment they seem to be going down the line of replacing the car with a new one, but it's got to the point I would rather have my money back and get out of this sorry excuse for a car.

It has spent 3 weeks with the dealer on 2 occasions, each time it comes back it's worse than before.

yesterday, the 21st of may, was supposed to be the day of VW's decision but we have still heard nothing, they are hoping to pick the car up tomorrow so a technician from VW can give it a further inspection but I'm loathe to let them have it again or it will be a case of saying it's cured again and waiting for another downpour to prove them wrong:aargh4:.

I'm bloody sick of this car

im sure i dont need to make you aware of the sale of goods act and trade descption. both of which, VW appear to be in breach of. granted, they have attempted to repair it and fair play to them, if they offer you an exchanged vehicle, i would consider this strongley before requesting a full refund. you may be able to wangle a small refund or extras on the new(er) car.... think very carefully before making any serious decisions, after all you would probably love to have the car, but minus its faults?

netherfield
22-05-2007, 03:29 PM
No not really, in fact the thing that worries me most is the resale value in a few years time, who will want to buy a car that is notorious for leaks. I think i would be better off out of it all together.

Eshrules
22-05-2007, 03:34 PM
No not really, in fact the thing that worries me most is the resale value in a few years time, who will want to buy a car that is notorious for leaks. I think i would be better off out of it all together.

fair enough ;) didnt mean to sound short or anything mate, i know how annoyed you can get about things like this. i've had the same with my golf, but i wouldnt part with it now despite that. i guess if you're at that point where you really dont want it, id push for the refund then, you have sufficient grounds to do so :beerchug:

Paul Hopkinson
22-05-2007, 05:04 PM
after numerous calls between the dealer, VW at Milton Keynes and ourselves we have now told the dealer we wish to reject our Eos.

We have got Trading Standards involved in the case, the dealer is a member of a scheme with them.

Now it's a case of waiting to see what VW will offer, at the moment they seem to be going down the line of replacing the car with a new one, but it's got to the point I would rather have my money back and get out of this sorry excuse for a car.

It has spent 3 weeks with the dealer on 2 occasions, each time it comes back it's worse than before.

yesterday, the 21st of may, was supposed to be the day of VW's decision but we have still heard nothing, they are hoping to pick the car up tomorrow so a technician from VW can give it a further inspection but I'm loathe to let them have it again or it will be a case of saying it's cured again and waiting for another downpour to prove them wrong:aargh4:.

I'm bloody sick of this car

Hi, really sorry to hear of your continuing problems.
I too would take the money as I would have no faith in a replacement eos being any better.:(
As you say in yor next post, what will the resale value be when joe public cottons on to the water issues and build quality.
I can just see our friendly car salesmen looking into their Glass's guide and taking a sharp intake of breath as they offer some misserable amount for it.
Let us know the outcome and if you get your money back let us know what you buy.

netherfield
24-05-2007, 08:16 PM
Wednesday the dealer took the car away for the 'expert' to look at it, and left us their demonstrator eos, same colour, engine only the sport model, 200 miles on the clock,it has more power the gear change is slicker(not as tight)feels like a different motor altogether.
The latest thing to come back from VW is that they will give us a new car but no chance of getting our money back.


My good lady now thinks we should keep this one and let them have ours for a demonstrator, only thing I'n not keen on is the 18" low profiles, with all the potholes on Yorkshires roads they don't ride that well.

hitachizx
03-06-2007, 11:02 AM
My wife's Eos has now gone back to the dealer after 6 visits to try and cure the leak. They gave me a full refund on the car which we have swapped for a Golf GTI Edition 30 with a DSG gearbox. We did try and do a deal on another Eos which the dealer had but after agreeing a deal with the salesman his manager called and said he would not sell me the car as that was also leaking. VW need to admit they have a problem and stop burying there heads in the sand. If they can cure this the car would be wonderfull but we just could not live with a £28,000 car spending half its life in the workshop and the other half misted up and damp. I see from the front page of this site that VW are bringing out a special edition EOS, perhaps the special bit will be that it does not leak. Good luck with resolving your problem i know from experience it is very frustrating. By the way the golf as absolutly fantastic.

Flash2
03-06-2007, 01:22 PM
Sorry to hear about your troubles, but a quick look through the posts on this forum will reveal that VW can't make cars with roofs that don't leak, so I don't think a VW convertible has much chance of being leak free. Let's hope your new Golf fares better.

Jim.

Paul Hopkinson
05-06-2007, 07:44 PM
Hi
Best of luck with the R32.
I see on ebay that you have just sold your wind deflector. I have been busy and away from my office etc but I would have bought it myself it I had spotted it.
Four people where I work have asked me about my eos and problems etc, and after hearing my tales of woe, three of them have gone and bought coupe cabs from other manufacturers, as they were not prepared to gamble with their money on a vw. The other bod seems to have been put off buying one alltogether !

RickT
11-06-2007, 12:45 AM
Hi guys...

Im not really up on the knowledge with the EOS.. but from what i have read on here and else where reading the leaks its a major problem which VW are trying to cover up.. i think the problem here is that they cant do a recall as theres so many faults woth the roof..

I hope all you guys and girls who have spent your hard earned cash get something from VW... did you know if you all report it to watchdog.. they only require 20 complaints regarding an issue before they take action.. i know its not much help.. but it would be good to get them on side??

As im a Audi follower... theres some good deals to be had with the A4 Cab...

Anyway.. i hope you get it sorted and please let us know your outcomes...

RickT

colb666
11-06-2007, 06:32 AM
Cars which came into the UK after March 07 have a revised version of roof seals fitted and they don't leak and as for an A4 cabriolet? The Eos is a far better car to drive and equals or betters the Audi in other areas.

It's more down to quality control than a bad design with the Eos(known fault in earlier cars)dealers should maybe pay a bit more attention to detail during the pdi? My wifes Eos is now 3 months old and doesn't leak at all we had an A4 s-line cabriolet before this and its an over rated over priced car with dealers who are so far up their own arses they forget who's the customer....The Eos is a very good car and I wouldn't let your bad experience cloud your judgement in having another one.It's a lot more value for your cash than the A4 cab.

I'm sure the dealer wouldn't sell you another unless they were 100% sure it didnt leak.

http://i7.photobucket.com/albums/y257/colb666/eos3.jpg
http://i7.photobucket.com/albums/y257/colb666/eos2.jpg
http://i7.photobucket.com/albums/y257/colb666/eos1.jpg

netherfield
15-06-2007, 02:44 PM
We have now decided to have another Eos,according to Trading Standards if we do this we are starting from scratch so any problems with the new car is not a carry over from the last one, only drawback so far is having to wait 14 weeks to get one.

Looking on the bright side though we will have had a car for almost 12 months at little cost, how much would the book value drop in that period.

One thing puzzling me, if you take a look on Ebay there are VW dealers selling Eos probably ex demo and asking more money than new list.

I think I will have to stand the cost of swapping the plates, but even then it will have been cheap motoring.

netherfield
18-08-2007, 09:26 PM
the salesman who sold me the car wife had a baby she didn't like the hours he was working and he quit the job,so now the general manager is looking after the case.

First week in July I rang the dealer to see what progress with the replacement car, his reply "about 8 weeks before it arrives" so we came to agreement that 6 weeks before he would put my plates on retention and obtain another number for the old car.

End of July still no word so I rang again,general manager is on holiday be back 8th August we'll get him to ring you then.

10th of August still no contact so I rung again, the general manager has now left and moved to another garage in the group, so I ask to speak to the new GM, he's away on a training course but somebody will ring you tomorrow.

12th of August Head salesman rings me, "I've taken over your case,sorry I didn't ring yesterday spent all day getting up to speed on your problems,but good news your car is now built just waiting for it be shipped over to the UK,we will have to register it normally and swap your plates later".

17th August another call, your car is ready can we do a swap on monday/tuesday, whereupon I say "no I may as well wait till the 1st Sep and have a 57 Plate" then he tells me the car as been there a week already but nobody told him. Later in the day he rings again asking for insurance details quoting me an 07 number, I remind him we are supposed to be having a 57 number. Towards 6 o'clock he rings again "you were lucky there ,fortunately the paperwork was not sent out to DVLA,so now you can have a 57 number".

Where it not for the fact that this is my wife's car I could gladly have told him to stick up one of his bodily orifices.(but she would never have forgiven me if I had).

lesleystoddart
18-08-2007, 10:11 PM
Just out of interest, did you stand the cost of swapping your no plates?

We rejected our Eos last month, and are taking a delivery of a new passat on 1st Sept. Our local dealer has sorted out and paid for everything involved in the change over including the number plate. According to them, they claim back any losses from VW so don't let them away with anything.

Also, our Eos is sitting on the forecourt (nearly 6 months old) at almost £1000 more than we paid for it (probably still with a leaky roof)!

davidp
18-08-2007, 10:26 PM
Hi guys...

Im not really up on the knowledge with the EOS.. but from what i have read on here and else where reading the leaks its a major problem which VW are trying to cover up.. i think the problem here is that they cant do a recall as theres so many faults woth the roof.......
RickT

The problem with forums Rick as you well know is that you always get to hear about the complaints on a car and less of the praise. My eos made in May 07 has no problem with leaks at all, as are the majority of owners. 4,000 sold in the last 12 months in the UK alone. What percentage have complained of leaks I wonder. If there are leaks in the earlier models, they should be sorted by krytox if not then there is something more serious which should be covered by warranty. Based on my exeperience and from what I've heard from others its the VW dealers that seem incompetent rather than the car itself.
Cheers, David

onzarob
18-08-2007, 10:53 PM
Based on my exeperience and from what I've heard from others its the VW dealers that seem incompetent rather than the car itself.
Cheers, David

A good bit of advice.;)

netherfield
19-08-2007, 12:23 PM
There has been no mention of any costs to be paid at all,but the way the dealer is performing at the moment I'm not surprised, I'll get the car here first and argue that point later if need be.

It's not just the leaks with ours,fact is they can't make the boot lid sit down evenly, the expert who came from VW did make it look better for a while,but gradually it has gone back to like it was originally.

netherfield
02-09-2007, 04:52 PM
Replacement car is now in sight.

Tuesday morning I ring the Dealer for a registration No and arrange for the car to be delivered Friday, one of the guys only lives 2 miles away so he will bring it on his way home from work, Then ring the insurance co and arrange a cover note to be sent to the dealer direct.

Friday lunchtime ring again to check everything going according to plan, he tells me they have not got the insurance note yet, ring the insurance co "it was posted tues eve first class", ring the dealer back "I'm certain it's not here, but if you ring VW insurance and ask for quote they will email us a cover note so we can get a licence".

Friday 7pm guy turns up with car and guess what with a cover note from my ins co, been buried under a mountain of paperwork on his desk.

Now here's hoping all goes well.

Ben
02-09-2007, 05:37 PM
So, tell us about your new Eos, what spec is it, what 'toys' has it got.

Any chance of a photo.;)

netherfield
02-09-2007, 06:00 PM
Paprika red 2.0 TDI ,bog standard as it comes.
Identical to the last one, It is actually my wife's car so she picked what she wanted and I kept out of it, until it came to sorting the hassles with it.
I will take some pics when it stops raining

trisha
04-11-2007, 09:04 PM
had my eos since end of january and the dealer has seen more of it than i have it leaks and they replace seals etc. it also had flat battery and passenger side door and consequently the window were not closing properly.

this car is driving me towards a nervous breakdown, went through trading standards (consumer affairs) then citizens advice and latterly solicitor. all i want is a nice car to enjoy driving

will they ever right these problems, but i am so glad that it isnt just me the technician asked me last time if i was sure it had leaked!!

best of luck to all with a leaky roof

netherfield
05-11-2007, 11:42 AM
To be fair, the replacement Eos has not caused any problems so far, We have not had to spend a penny towards the replacement VW have stood the costs of transferring the private plate and the 12 months road tax on the new car.

Having said that,we have not had a heavy downpour yet,although I have washed the car with a pressure washer and no leaks.

Our advice from Trading Standards was that you must reject the car within 6 months of purchase.

I do wonder about some peoples cars that live in a garage, do they know how bad their car actually may leak if it was lived outside.

I wish you good luck Trisha keep pushing for a replacement