raveyd
18-02-2010, 03:17 PM
Hi all,
I own a Volkswagen Touran, year of manufacture 2002. I live in Belgium.
Recently the dual mass flywheel in the car broke (there is a big hole in the circumference of the flywheel), resulting in vibrations when accelerating, which resulted in the clutch plate springs coming loose and flying off, and also resulting in damage to the bell housing and gearbox. I needed to get the car repaired on an emergency basis before I could drive it again (I was on holiday in the UK at the time), and due to the snowy weather, I needed to leave the car in the UK for 3 weeks due to difficulties with getting the parts to the workshop who were doing the repair.
The repair needed was:
- strip down / remove the clutch system
- replace the dual mass flywheel & clutch
- replace the gearbox
- reinstall everything.
The total repair cost me 1300GBP, plus lots of personal inconvenience.
Since I had the problem, I have read a lot about it on the internet - it seems to have been a fairly common problem with Tourans produced around that time, and I believe Volkswagen recalled some vehicles because of it.
I was wondering if anyone on this forum can give me some advice on (a) is it worth complaining to Volkswagen (the flywheel is not a wear part http://www.carforums.com/forums/style_emoticons/default/rolleyes.gif and it should not break), and (b) how to go about trying to get some money back for the repair and inconvenience - where is the right contact?
I already went to my nearest dealer in Belgium, they were a bit useless - they told me to write a letter to another address in Belgium. I think I would prefer a more "direct" approach. Is there a kind of head office for complaints??
Thanks - appreciate any help anyone can give.
Matthew
I own a Volkswagen Touran, year of manufacture 2002. I live in Belgium.
Recently the dual mass flywheel in the car broke (there is a big hole in the circumference of the flywheel), resulting in vibrations when accelerating, which resulted in the clutch plate springs coming loose and flying off, and also resulting in damage to the bell housing and gearbox. I needed to get the car repaired on an emergency basis before I could drive it again (I was on holiday in the UK at the time), and due to the snowy weather, I needed to leave the car in the UK for 3 weeks due to difficulties with getting the parts to the workshop who were doing the repair.
The repair needed was:
- strip down / remove the clutch system
- replace the dual mass flywheel & clutch
- replace the gearbox
- reinstall everything.
The total repair cost me 1300GBP, plus lots of personal inconvenience.
Since I had the problem, I have read a lot about it on the internet - it seems to have been a fairly common problem with Tourans produced around that time, and I believe Volkswagen recalled some vehicles because of it.
I was wondering if anyone on this forum can give me some advice on (a) is it worth complaining to Volkswagen (the flywheel is not a wear part http://www.carforums.com/forums/style_emoticons/default/rolleyes.gif and it should not break), and (b) how to go about trying to get some money back for the repair and inconvenience - where is the right contact?
I already went to my nearest dealer in Belgium, they were a bit useless - they told me to write a letter to another address in Belgium. I think I would prefer a more "direct" approach. Is there a kind of head office for complaints??
Thanks - appreciate any help anyone can give.
Matthew