R32
10-07-2008, 06:07 PM
Hi all.
I am at my witts end and I am after advice.
I purchased a new R32 14months ago and have had various problems with the car.
9 weeks ago I put the car into Lookers teesside to sort out some of them, namely the heated seats not working the I pod connection not working intermittent problems with the hazard warning lights randomly coming on on there own. (which has flattened the battery twice) and loosing engine cooling water.
To cut a long storey short the engine cooling water problem required a new head, Which took 3 weeks to arrive. Since changing the head they have had a timing problem which in 9 weeks they have changed 3 additional parts and have still not cured the problem. They have not kept me informed at all and not once has any one apologised for my inconvenience.
I phoned the customer care line 3 weeks ago and was pleasantly surprised with the initial response of we will open a case for you, some one will contact you in 24 hours they will keep you informed and look at some sort of compensation. Well I am still waiting to speak to some one 3 weeks later and I have tried to speak to the person in charge of my case 5 times and every time promised a call back but never getting one.
So basically I paid £28000 to drive around in a basic golf plus.
Any advice on the best way forward?
I am at my witts end and I am after advice.
I purchased a new R32 14months ago and have had various problems with the car.
9 weeks ago I put the car into Lookers teesside to sort out some of them, namely the heated seats not working the I pod connection not working intermittent problems with the hazard warning lights randomly coming on on there own. (which has flattened the battery twice) and loosing engine cooling water.
To cut a long storey short the engine cooling water problem required a new head, Which took 3 weeks to arrive. Since changing the head they have had a timing problem which in 9 weeks they have changed 3 additional parts and have still not cured the problem. They have not kept me informed at all and not once has any one apologised for my inconvenience.
I phoned the customer care line 3 weeks ago and was pleasantly surprised with the initial response of we will open a case for you, some one will contact you in 24 hours they will keep you informed and look at some sort of compensation. Well I am still waiting to speak to some one 3 weeks later and I have tried to speak to the person in charge of my case 5 times and every time promised a call back but never getting one.
So basically I paid £28000 to drive around in a basic golf plus.
Any advice on the best way forward?