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ginger
10-01-2007, 11:08 PM
To start with i thought i'd posted something earlier but can't find it so if you do - sorry for repeating myself!!

I seem to have a few of the Eos problems - Squeaking that's driving me mad, condensation thats putting an extra 10 minutes on every blooming journey, a surge of water if its been raining and i open the blinking door - all over my nice dry trousers or skirt (Arhhhhh), excessive drip in the boot that gets right on my pip and to top it all, serious rain problem which soaked the front seat (and i mean soaked but i am in Wales and maybe we do have a tad more rain than most....)

Unlike some of you my squeak seems to be at the windscreen passenger side bit where the roof bit clicks into the front - mine looks a bit like fabric (sorry - not good with descriptions all a bit girly i'm afraid) and when the rain came it it was soaked so i assumed there was some problem with it clicking back in properly - i hadnt had the roof down for some time so this baffled me. I then put my condensation problems down to this.... I'm taking my 'baby' into the dealer on Friday so will take all your comments with me and i'll post their replies in due course. Should be interesting.....

Despite all these little problems i absolutely LOVE my car and every morning it makes me smile to look at it...... Ahhhhhh

MalcQV
10-01-2007, 11:33 PM
Nice looking motor though. Guessing now but the water pouring in when you open the door is probably down to lack of gutters. To keep the clean look motor manufacturers tend to do that and the fact it might foul up the roof mechanism.

My wife's MX5 does the same, though hers is a soft top not the new Coupe.

BTW Welcome to the forum

MalcQV
10-01-2007, 11:44 PM
You may want to check this out http://www.vwaudiforum.co.uk/forum/showthread.php?t=2523

and this http://www.vwaudiforum.co.uk/forum/showthread.php?t=4079

Paul Hopkinson
12-01-2007, 10:31 AM
condensation thats putting an extra 10 minutes on every blooming journey, a surge of water if its been raining and i open the blinking door - all over my nice dry trousers or skirt (Arhhhhh),

Hi Ginger, have you looked in the boot, under the floor where the spare wheel is ?
I had similar problems and found my spare wheel sitting in inches of water, which was traced to water leaking behind the nearside rear light cluster.
Please read my other post for more details etc
Even though the water problem is fixed, then my Eos still suffers from internal condensation more than any other car in the universe (well Earth at least.)
Also, others and I also have the water surge problem when opening the door. I have learned to stand at arms length when opening the door !

Cheers.

Paul...

pjgraham86
15-01-2007, 02:50 PM
Hi folks ,

Below is a copy of a post I have just put on the VWVortex forum.

I took delivery on my Eos 2.0TFSI DSG on saturday 13 January. Drives very well and looks fantastic.

However, before the end of the day (it was raining all day I should say) I noticed a single drop of water about midway along the internal trim on driver's side (about midway along the length of the rear window) - sorry I don't know the precise term for that part of the car!
I wiped it dry and left it overnight and by Sunday morning there was another drip in the same spot. It seeems to be coming from the "tubular" (sorry that's the best description I can give) rubber seal or trim which follows the line of the slope of the rear window.
I've reported this to the dealer and will take the vehicle to them tonight so that they can see the location.
I have a few immediate questions:-
1. Have any other owners experienced a drip/leak in this location and if so has it been sorted?
2. If yes, is it a problem known to VW ?
3. Given that my dealer does not have an Eos specialist technician, should I insist that the investigation is done by an Eos specialist (dealer says there is one elsewhere in the west of Scotland - I'm in Glasgow).
Thanks Peter

ginger
15-01-2007, 03:04 PM
Well mine has been in for 4 days now and i havent heard anything yet. I took a list with me of all your eos problems that i could relate to and i mentioned that it may be worth having a look in the boot. I did ask if they were having many problems with the Eos to which they replied 'No' but i guess they weren't gonna own up to any anyway!

Having read your post i think my water coming in is in a similiar location so when VW get back to me i'll let you know. If this isnt sorted i will be asking for an Eos specialist - i think thats reasonable seeing as the car didnt exactly cost buttons!
They told me my car will be in for around a week - i'm currently driving a 1.2 Polo..... Ok i know its a nice car but compared to a 2.0 Tdi i'm wondering if i could run faster!!

And thanks for the advice when opening the door - this has been my stance since the wet weather started - stand back or be prepared for a soaking!

Paul Hopkinson
15-01-2007, 06:07 PM
Hi Peter, welcome to the forum, although to be on the forum, then like most of us, you will no doubt have a problem with your German bit of tin.

your leak must have set a record for being the quickest to materialise after leaving the showroom !

I hope that it is a quick and secure fix that they come up with.
Please keep us all informed of the outcome and try to enjoy your new Eos.

Cheers.

Paul..

pjgraham86
15-01-2007, 06:13 PM
Thanks Paul.

The dealer brand manager has e-mailed me today to advise that he will take care of the issue and asks me to bear with them etc - fair enough. We had a long (and very civil) dialogue over the price and delivery of the car so I feel that there is a level of goodwill there. He emntioned that he thinks there is an Eos specialist (ie a technician at another dealership who has done the Eos course!) in Ayrshire, which is a short distance from here.

Fingers crossed. Meantime I'll enjoy the brilliant engine and superb Dynaudio system till they take the car in - with a decent loan car for me to use of course.

I'll keep you posted.

Cheers

peter

pjgraham86
18-01-2007, 10:02 AM
My Eos is booked in for Tuesday 23 Jan with Eos specialist (ie the guy who's been sent on the course) down in Ayr (means a 70 mile round trip for my car unfortunately) to have the fix applied to cure the drip.

It seems that he has seen 2 others with the same issue and as I understand it, the fix involves inserting some kind of foam stopper in a built in reservoir to make sure the water flows in the right direction.

Apologies for the lack of technical detail for any engineers out there but that was how the salesman described it to me after his call to the guy in Ayr. I'm happy to let them get on with it and see what the outcome is. Incidentally, the fix was given by VW in an "advisory note" (salesman's words again) to workshops. We shall see.

Peter

Paul Hopkinson
18-01-2007, 10:22 AM
It seems that he has seen 2 others with the same issue and as I understand it, the fix involves inserting some kind of foam stopper in a built in reservoir to make sure the water flows in the right direction.


Peter

Hi Peter, thanks for the info.
I would like to know where exactly this "reservoir" is located. If you get the chance to talk to the Eos specialist, would you mind interogating him about this ?.

Cheers and best of luck.

Paul..

pjgraham86
18-01-2007, 10:35 AM
Paul,

I don't think I'll see or speak to the guy myself (the dealer will take the car to him) but I'll try to get some detail from the salesman.

Peter

ginger
21-01-2007, 08:25 PM
Just a quick update and request for info....
My Eos is still with the dealer - went in last Friday and this thursday they rang to tell me it has to be sent over to another dealer with the correct tools for the job as they dont have them(?) i still dont know if they have done this....
Maybe i'm a little impatient but having read a previous post i wondered if perhaps i wasnt being dealt with as i should so here's where i seek advice!

I've been given a 1.2 Polo - good car i know but others i've spoken to think i should have been offered something a little more like my own (2.0 Tdi) - What d'ya think? Am i asking a little too much?

they offered me a hire car on Friday but i have to pay £50 up front for this and i think this is unreasonable - dealer wont budge - What d'ya think? Am i still asking too much?

Your comments would be appreciated.

pjgraham86
21-01-2007, 09:24 PM
Hi Ginger,

I would get tough with your dealer. First a Polo 1.2 is not acceptable - my dealer told me they keep separate cars for warranty work which requires them to have the car for more than a day - I'm getting a Passat 2.0 FSI when my Eos goes in on Tuesday. The likes of Polos are for routine servicing customers.

As for a hire car, tell them to get lost ! You should insist that they give you a half decent car for free till yours is fixed.

I'd also be asking them what the heck they've been doing for the time it's been in. It should be going to the nearest Eos specialist (I think that just means he's been on a course specifically for the Eos) to get sorted. As you'll have seen from my earlier posts, the guy nearest to my dealer seems to know the issue with my car and he hasn't seen it yet! I'd be very sceptical that your dealer's mechanics have the know how. If they are saying they don't have the tools, it sounds as tho' it's going to someone who knows his way round the Eos.
Best of luck.

Peter

Paul Hopkinson
22-01-2007, 10:35 AM
Hi Ginger
When my 2.0TFSi Eos was in for repairs, I was given a 1.4 Beetle.
At the time, I would have driven anything, as all I wanted was to have my Eos fixed.
But it took 8 days to find, fix, test and return the car to me (probably only took less than 8 hours from start to end, to actually build it in the factory !)
If I had known that it would have taken 8 days, then I would have requested/demanded something along the lines of a Golf etc.

Peter(pjgraham86) is right. You seem to have tried the quite/patient/polite route with your dealer, iis now time to get tough.
I know this is harder to do than it sounds, and I sympathise with you in every way, but hang in there and exercise your consumer rights.

Best of luck.

Paul..

ginger
26-01-2007, 09:40 PM
Hi all

Thanks for all the advice. I did go back to the dealer and now i'm driving a Rav 4 hire car which i didnt have to pay anything for.... However i did have to speak to the service manager and VW Uk customer service to get this!
My car will be looked at on Monday (Hooray!!) and has had to be sent over to Bristol to do the necessary works. Although this hire car is better than the polo i'm still not really impressed with the length of time this is all taking. My car has been in since the 12th and it doesnt sound like i'll get it back til at least the middle of next week. That'll be 20 days if i get it back next wednesday (ok i'm counting weekends but still....)

Is this a record???!!!

i cant remember what my car looks like anymore :(

Anyway...thanks for the tips - thought i did quite well second time round with the dealer and not even a whiff of a raised voice...... Ok maybe next week!!

ginger
09-02-2007, 08:58 PM
Here i am again.... and would you believe it.....STILL without my car!!
Spoke to my dealer today and it looks like its gonna be another week!!

I'm letting you all know because anyone else suffering with water problems may find this interesting. They told me they were waiting for the seal to come in - they informed me today they have changed it twice but the technician is still not happy with it. Its still letting in water. Its waiting for another seal to come in.
Has anyone else had any issues like this and sorted it easily and quickly - maybe i could go back to the garage to give them some advice if you have any tips (cos i really have forgotten what it looks like now and i want it back!!)
Just in case you didnt know - its been in since the 12th January :aargh4:
I'm in a bit of no win situation really - i want the car back but i want the problem sorted.

There's no way out unless one of you guys has a fab idea for me????

MalcQV
10-02-2007, 07:10 PM
Probably not what you want to hear...

Car is brand new, the dealer has had it nearly a month and still can't fix it?

Personally I would ask for a refund :(

Paul Hopkinson
12-02-2007, 10:27 AM
Hi, really sorry to hear that your problem is not yet resolved.
You won't like this, but it is time to "Divorce" your Eos.
Yours is not fit for purpose.
Either ask/demand for a replacement or a full refund.
This situation can not go on forever.

netherfield
23-03-2007, 06:38 PM
My wife today has had enough of the condensation inside,so rang the dealer and spoke to the salesman,who admitted that Eos's were constantly coming back (like yo-yo's)for remedial work.
We got the car in september,it went back in on the 4th jan,kept it for a week all they did was fit a new seal round the boot,it stood for 6 days waiting for the part to arrive.
Today she rang to Milton Keynes 0800 711811 to make a complaint to VW,who say they will ring back within 4 days to let us know what they will do about the problems.
At the moment the salesman is advising as many customers as possible to complain direct to VW,also it would appear ours was among the first batch to come over here,and that newer models are not as bad.

The dealer did collect and return the car and left a well used Jetta 2.0 tdi DSG,as usual sniffing fumes,and if that is an example of a DSG I certainly would not have one.

She as finally stated that she wishes she had not got rid of the Bora.