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langhurst
04-01-2007, 10:11 AM
We took delivery of our Eos TDI on 10 November. 10 days later it was making a squeaking / rattling noise coming from rear shelf/roof mechanism area every time it went over the slightest bump or uneven bit of road. The noise got worse and worse, so i rang up the dealer and took it straight in. They went for a ride in it, agreed something was wrong and booked it in but couldn't do it for a week. When it went in, they lubricated boot/roof seals. Car was fine for 2-3 days, then noise came back. Took car back in, and they said boot/roof seal needed to be replaced as was perished (?!- car 3-4 weeks old!). Got car back just before Christmas. 2-3 days later noise back again. Car now back in dealership. They have given us a courtesy car which is a brand new Eos done 100 miles, and yesterday that started the same noise! Dealer manager now intimating that this is just an inherent feature of this car, but it's really an unacceptable and continuous squeaking whilst driving. I know that the dealership had at least one car back with the problem as the mechanic told me so. Anyone else had this problem?

Paul Hopkinson
04-01-2007, 11:22 AM
Hi, welcome to the forum. Sorry to know that you have a problem, I have not experienced this noise (yet), although my car does rattle when driven over slightly bumpy roads, so the chassis is not as rigid as VW and most motoring journalists say.
I have also been told by my local Dealer Manager that the internal condensation problems that my car suffers from is "Just an inherent feature of this car"
Your Dealer Manager must have attended the same VW "charm School" as mine.
My Triumph Spitfire that I owned in the 1970,s had less "inherent features" than this fine piece of German Engineering that was built this Centuary, using the best manufacturing techniques available !

joolzh13
04-01-2007, 11:36 AM
Hi - I've posted a thread in EOS Roof Noise but just incase someone doesn't read that item. I have been trying to reject my car with Head Office... The dealer had said the noise was a design flaw then they said it only happens in cold weather and now they say that it only happens when the roof doesn't bend with the chassis of the car.... WHATEVER ! the noise is a noise which is now unbearable its constant on flat roads, straight roads, slow speed and high speed.

You don't pay £24K to drive around in something that rattles.

neh321
04-01-2007, 01:57 PM
We took delivery of our Eos TDI on 10 November. 10 days later it was making a squeaking / rattling noise coming from rear shelf/roof mechanism area every time it went over the slightest bump or uneven bit of road. The noise got worse and worse, so i rang up the dealer and took it straight in. They went for a ride in it, agreed something was wrong and booked it in but couldn't do it for a week. When it went in, they lubricated boot/roof seals. Car was fine for 2-3 days, then noise came back. Took car back in, and they said boot/roof seal needed to be replaced as was perished (?!- car 3-4 weeks old!). Got car back just before Christmas. 2-3 days later noise back again. Car now back in dealership. They have given us a courtesy car which is a brand new Eos done 100 miles, and yesterday that started the same noise! Dealer manager now intimating that this is just an inherent feature of this car, but it's really an unacceptable and continuous squeaking whilst driving. I know that the dealership had at least one car back with the problem as the mechanic told me so. Anyone else had this problem?


My roof also rattles on uneven/bumpy roads. Dealer agrees there is a problem and is waiting for news from HQ on how to fix it..

Looks like an unfixable design fault to me.

Caddy Van Man
04-01-2007, 02:09 PM
Is it a high pitched squeeking / rubbing from the rear pass side aound the self area?

And does it only seem to happen when its cold?

We noticed this noise ( it would be hard not too ) last week on a few cold mornings but have not heard it since.

neh321
04-01-2007, 02:52 PM
No - it's a rattle and seems to be coming from the rear of the sunroof. It happens whether it's cold or warm. Could be something to do with body flex as it's worst on bumpy roads. Still, it shouldn't do it - they should be able to damp any potential rattle areas properly.

langhurst
04-01-2007, 05:19 PM
Is it a high pitched squeeking / rubbing from the rear pass side aound the self area?

And does it only seem to happen when its cold?

We noticed this noise ( it would be hard not too ) last week on a few cold mornings but have not heard it since.

Yes, mine seems to be more what you describe - i think it's a squeaking, but when the sales lady came with me in the car, she insisted it was a rattle! Anyway, the more you drive the worse it gets, and then it is definitely a squeaking / rubbing. Seems to happen in any weather, although once when it had been raining heavily it seemed to disappear for a day, which made me think that the seal had become self lubricated because of the rain, but once it dried out it started again.

RickT
04-01-2007, 06:33 PM
Sounds like you all need to club to gether and get pen to paper with VW...

inherent features is a get out of jail free card for meaning... "i dont have a clue as i did not learn that at VW SCHOOL!!!"

Get onto VW and push push push... WHAT WAS THAT RULE what was set up a while ago... with a new car the dealer has 3 chances to resolve a problem on a new car within 6 months or you can return it?

I have been reading the Trading standards website but not found any thing yet..

found this... http://www.bridgend.gov.uk/Web1/groups/public/documents/services/008035.hcsp




Cheers

RicT

Paul Hopkinson
05-01-2007, 10:29 AM
Hi Ric, I have put pen to paper, but the nice guys at VW UK customer services say in writing that no car manufacturer guarantees that a vehicle is built fault free and that is why they provide a 3 year warranty and that to date the faults that have been found on my car have been fixed under the terms of the warranty!, therfore what are you complaining about.
They do not seem to be bothered that the dealers are idle/ignorant/clueless/ useless as the less faults that are found/acknowleged presumably saves them money in warranty claims.
How does that song go ?, your my 1st, your my last, your my everything ?
Well this is definately my 1st, my last VW ever.

GurnyGub
05-01-2007, 11:47 AM
Paul
I'm still waiting for mine, so I'm sorry to hear your story in every way. In the States they call it, I believe, the 'Lemon Law' - you give 'em the chance to prove it's not one, and if they can't, it is! In addition to consumer law, which I know nothing about carwise, I really think you should try, with respect to this present site, vwvortex.com. There are lots of detailed threads about your issues, mostly American/Canadian, but a leak's a leak. Good luck.. it helps not to go in there ramstam but just state your case, as you have done.
John

neh321
05-01-2007, 11:58 AM
Paul
I'm still waiting for mine, so I'm sorry to hear your story in every way. In the States they call it, I believe, the 'Lemon Law' - you give 'em the chance to prove it's not one, and if they can't, it is! In addition to consumer law, which I know nothing about carwise, I really think you should try, with respect to this present site, vwvortex.com. There are lots of detailed threads about your issues, mostly American/Canadian, but a leak's a leak. Good luck.. it helps not to go in there ramstam but just state your case, as you have done.
John


Try not to let the gripes put you off!
I see the problems with my Eos as really quite minor and so far I'm still absolutely delighted with the car and always look forward to driving it. Can't wait until spring to get that roof down more!

Paul Hopkinson
05-01-2007, 05:32 PM
Try not to let the gripes put you off!
I see the problems with my Eos as really quite minor and so far I'm still absolutely delighted with the car and always look forward to driving it. Can't wait until spring to get that roof down more!


I also really enjoy driving my Eos and I do try not to be put off, but as other state, when spending upwards of £25K then you should not have all these anoying little or big problems, but what makes good company stand out from an average company is in the way with which complaints are dealt with, and todate (in my experience) then VW and the dealers are SH*T (sorry Stuart if this is offensive, but thats my opinion) when it comes to customer service.

My Buddy bought a megane cc for half off what I forked out, and it runs like clockwise, not a squeak, rattle, noise etc, but the downside is it looks awful.
Oh Well, thats life.
Paul.

joolzh13
05-01-2007, 05:47 PM
Chuckle.....

I bought the Renault CC and it went back 4 times as the roof kept sticking open etc...... I found Renault to be very rude and unhelpful however they did buy my car back from me at a good price I thought

I love the Eos I am just disppointed that the noise which is now recognised as a fault hasn't been fixed despite a handful of attempts...... I am still trying to reject the car but no-one is listening.!

Caddy Van Man
09-01-2007, 02:45 PM
Yes, mine seems to be more what you describe - i think it's a squeaking, but when the sales lady came with me in the car, she insisted it was a rattle! Anyway, the more you drive the worse it gets, and then it is definitely a squeaking / rubbing. Seems to happen in any weather, although once when it had been raining heavily it seemed to disappear for a day, which made me think that the seal had become self lubricated because of the rain, but once it dried out it started again.


I think I have found the root of this problem today after my missus moaning again.

Does your car do this with the roof DOWN? If not I am working on a solution if so then I can't help - sorry!

joolzh13
09-01-2007, 02:52 PM
My car most definitely does not make the noise with the roof down and your right after wet weather its not so bad for a little while, don't get me wrong it is still there!

I am going to the Dealers tomorrow to discuss a replacement but then I have had so many other things wrong with my car.

It has to be said though its a great CC.

Caddy Van Man
09-01-2007, 02:55 PM
Its the bottom of the rear screen where it meets the boot lid chrome strip thingy.

Cure:

Simply open the roof half way (half open) place a thin cloth in that area, close the hood on the cloth and BINGO - no noise!

Working on a more permanent fix as we speak!

GurnyGub
09-01-2007, 03:51 PM
Krytox by Dupont is the stuff recommended by VW, in either oil or grease form. It's inert so won't degrade or perish seals. It's not cheap so get your dealer to stump up for it!
John

Caddy Van Man
09-01-2007, 03:58 PM
Sounds like something Superman would use to lube his nob :D

Thank you very much!

GurnyGub
09-01-2007, 04:55 PM
Loisine?:Blush2:

SWORDFISH
09-01-2007, 08:42 PM
Krytox by Dupont is the stuff recommended by VW, in either oil or grease form. It's inert so won't degrade or perish seals. It's not cheap so get your dealer to stump up for it!
John


It's this you should be using. My dealer gave me the rest of this can after lubricating the roof. It costs roughly £20 + VAT from your dealer.
The number on the can is also referenced in the car manual as the correct lubricant. This info came from VW UK after I enquired about using krytox.

http://i28.photobucket.com/albums/c230/PLOPLOPLOP/CIMG0440.jpg

RickT
10-01-2007, 01:21 AM
LOL...

A can of "to Fix a Common problem" its the same with all cars... find a bit of lube to hide the problem... the fact is ... as its lube.. it will dry out... and its only a temp fix..

RicKT

langhurst
10-01-2007, 10:32 AM
I think I have found the root of this problem today after my missus moaning again.

Does your car do this with the roof DOWN? If not I am working on a solution if so then I can't help - sorry!

Don't know if my car does it with the roof down, as we hadn't tested it, and it is now in the dealer's where it's been for the last week. HOwever, the EOS courtesy car they gave us makes all sorts of rattles and squeaks, including the same squeak as my car (plus a few others!!), and this car is quiet as anything with the roof down, so suspect my car is the same. My husband also pinpointed it to the same point as you, and considered the same solution - but i think that it's still something VW should sort out. Why spend this amount of money on a car and then have to do DIY fixes on it? Still, if it solves the problem, I'm all for it, as the squeaking is unbearable .....

Caddy Van Man
10-01-2007, 10:43 AM
Thanks very much :D
Called my dealer and they have ordered me one FOC :beerchug:

GurnyGub
10-01-2007, 12:35 PM
In the manual VW say silicone for the rest of the car but ONLY Krytox for the CSC roof seals, as apparently anything else can degrade the rubber. AND there's a diagram that shows where to use after every carwash, which must not be a pressure wash!

John

Caddy Van Man
15-01-2007, 11:04 AM
hmmmm

Strange one this - the roof has not squeeked once since I did my "operation" on the rear seal with the cloth!

So it's either dried out the seal or moved the hood a little to stop the squeek - only time will tell!

I'll post some pics of "how I did it" later this week!

kCW
10-02-2007, 01:17 PM
In reply to the many comments made about the experience of the noise comming from the roof area.

I too had the same problems with my EOS. After weeks of complaining, threats of legal action (which was just about to start) and armed with the comments logged on this website, I finally managed to successfully reject my EOS a couple of weeks ago.

VW UK were of no help at all and made life very difficult, despite the fact that they initially confirmed over the phone that this was a known problem which affected a number of EOS' and were waiting for VW Germany to investigate and hopefully come up with a fix. After I started rejection proceedings, they never denied the comments made above, but appeared to fail to recomfirm them to the dealership where the car was purchased (and thus whom I rejected the car to).

I had my car about two and a half months when I started rejection proceedings, which did make life a little more complicated. Most advices are to reject cars within the first few weeks of discovery of a major fault.

I worked out the main issue with my car (and likely to be similar with yours if you are experience the same problems) is that there is far too much movement in the roof structure which results in a great amount of differential movement between the sunroof and the main roof structure. It appears to be this movement that causes the noise issue. I found that the noise was much better during wet weather, started to manifest itself after a couple days of dry weather (when the seals around the sunroof totally dried out) and was worst when the roof was covered in frost (seals hardened).

My car went to a EOS roof specialist centre twice for a total of about two and a half weeks, and after a week or so the noise returned again. It appears they could only try to adjust the roof and lubricate the seals to reduce the noise. They could not fix the problem.

If you are experiencing the same problems, VW have failed to fix the problem and you are thinking about rejecting your car. I would recommend a little research on the sales of goods act.

It's such a shame, as the EOS was a good car to drive etc, but I could not live with such a major flaw and was totally demoralised with the lack of support from VW UK.

:mad: does not get close to how I felt.

kCW
10-02-2007, 01:19 PM
In reply to the many comments made about the experience of the noise coming from the roof area.

I too, had the same problems with my EOS. After weeks of complaining, threats of legal action (which was just about to start) and armed with the comments logged on this website, I finally managed to successfully reject my EOS a couple of weeks ago.

VW UK were of no help at all and made life very difficult, despite the fact that they initially confirmed over the phone that this was a known problem which affected a number of EOS' and were waiting for VW Germany to investigate and hopefully come up with a fix. After I started rejection proceedings, they never denied the comments made above, but appeared to fail to confirm them to the dealership where the car was purchased (and thus whom I rejected the car to).

I had my car about two and a half months when I started rejection proceedings, which did make life a little more complicated. Most advices are to reject cars within the first few weeks of discovery of a major fault.

I worked out the main issue with my car (and likely to be similar with yours if you are experience the same problems) is that there is far too much movement in the roof structure which results in a great amount of differential movement between the sunroof and the main roof structure. It appears to be this movement that causes the noise issue. I found that the noise was much better during wet weather, started to manifest itself after a couple days of dry weather (when the seals around the sunroof totally dried out) and was worst when the roof was covered in frost (seals hardened).

My car went to a EOS roof specialist centre twice for a total of about two and a half weeks, and after a week or so the noise returned again. It appears they could only try to adjust the roof and lubricate the seals to reduce the noise. They could not fix the problem.

If you are experiencing the same problems, VW have failed to fix the problem and you are thinking about rejecting your car. I would recommend a little research on the sales of goods act.

It's such a shame, as the EOS was a good car to drive etc, but I could not live with such a major flaw and was totally demoralised with the lack of support from VW UK.

:mad: does not get close to how I felt.

Paul Hopkinson
12-02-2007, 05:06 PM
Hi KCW, sorry to hear of your troubles.
If you do not mind me asking but
How does anyone go about rejecting a car ?
Is there a set procedure? with VW or is it with the dealer ?
or do you just write to the dealer and say that you are rejecting it.

Presumably, the dealer will not want the car to be rejected or to give any money back and one long tussle starts.

Paul...

joolzh13
12-02-2007, 05:06 PM
Just an update - I too have succesfully rejected my VW EOS however at the cost of 15 per mile that the car has done.....

I am now worried as I am due to have the replacement car in April - what if the manufacturer hasn't fixed the problem by then.... do I have to go through this process again ! OMG

joolzh13
12-02-2007, 05:26 PM
Well I dont really want to go into too much detail however I rejected the vehicle several times before they agreed and having done alot of miles they are charging me 15 pence per mile (although they are covering some of those miles as good will gesture). That bit I dont get a £25K car is faulty and is rejected therefore why should the customer be penalised any further...

My advise is seek legal advise (you can get a free 1/2 hour consultation)
Keep calm
Document everything, phone calls, visits to Dealer etc.
I've spoken to so many people it really didn't help matters because there was no consistency.

I have had 2 Renault Megane cabriolets (soft top was perfect), glass roof was a nightmare and stuck half closed twice.

The BMW Mini cabriolet was a dream and I only sold because it wasn't a diesel.

The EOS was ideal, nice size, nice drive, however disappoining service from the Dealer and obviously disappointing that the roof makes so much noise.

I am worried that the new one will do the same - God help me if I have to go through this again.

langhurst
12-02-2007, 10:49 PM
i have been quiet for a while, as my car came back from a couple of weeks of repair at the dealer, and appeared to have been cured.... the mechanic told me that he had taken apart the back seat area, and removed some rivet heads which were loose. I couldn't imagine that this was anything to do with causing the squeaking noise which was coming from the roof seal, but perhaps they did more lubrication on the seals, because the squeaking had disappeared, and I was enjoying driving the car. Until yesterday. Approx one month since coming back from the dealers, the dreaded squeak has started again. My husband had contacted a Krytox distributer in the UK, and the distributer asked him what car it was for, as there had been many enquiries from Eos owners with squeaking problems..... I guess I'll be making another trip to the dealer; glad to hear some of you have had success with rejecting the car.

Huweth
13-02-2007, 12:00 AM
I think a possible fix for VW would be to update the faulty rubber seals. If VW replaced the seal with a chunkier one, one that puts more pressure in the point of contact, it should alleviate the squeak/rattle.
Another possible fix for the current seal would be the opposite of trying to lubricate it. If the seal is made dirty with some dust/powder of some kind, it will stop making the noise. Ever heard the term 'squeaky clean'? Make it dirty and it can't be squeaky clean!
I feel for you guys. Once you've noticed a noise once, you can't fail to notice it. Good luck.

langhurst
24-02-2007, 09:53 AM
My car is now squeaking like some animal from the African Bush! I took it in to the dealer yesterday, and we told them that unless they have some new instructions from VW on how to fix this problem, then we are rejecting the car. The manager actually came for a ride with me in the car, and said he felt I was absolutely right, it was totally unacceptable......

Gadgeteer1066
24-02-2007, 11:35 AM
Check the seals around the doors and the rof. If they are rough, like a cat's tongue then they need lubricating. If you check your handbook, you will see that it requires a special lubricating oil (details given there).

I understand this is quite expensive and VW Vortex people have sourced an alternative supply of the oil. I made an enquiry and got this result:

Krytox GPL105 oil is available in a bespoke 30ml applicator bottle. This includes a felt wick applicator which is ideal for applying the product to roof and door seals.
Prices are as follows:-
GPL 105 Oil in 30ml bottle - GB£ 16.00 ea
GPL 205 grease in 2oz tube - GB£ 16.70 ea
UL5 100ml spray can - GB£ 8.30ea
All above prices are ex works , excl VAT - MINIMUM ORDER VALUE - GB£30.00
We accept most debit/credit cards (except Amex and Diners)
If we can be of further assistance please give us a call on 0118 982 0567

Now I am not connected to the above, and whether you use this or the genuine VW part is up to you, but it very clearly fixes the problem. No point in rejecting a car through ignorance (on the part of the dealer, not you).

This is well discussed on VW Vortex and there is a thread which shows how to apply it etc.

It is the answer to this problem.

EOSmage
26-02-2007, 06:01 PM
I can confirm that application of the oil to the seals around the roof and door make the squeaking stop completely.

I bought the Krytox GPL 205 grease, but would strongly recommend that you consider the GPL 105 oil instead. The grease is too thick and leaves a little bit of a residue that might contaminate places that it shouldn't. The oil matches the VW part (that I ended up using until I can order a larger bottle of the non-branded stuff).

I should point out that the little VW squeeze bottle will probably last me for three applications. I doubt that I'll have to apply the oil more than once every 3 months. But only time will tell.

I have to say that the "talking roof" is not the real reason to apply the oil. Most convertibles have some form of chattering rubber. The big thing that keeping the seals well oiled and soft helps with is leaks. If you keep them nice and soft with the oil, your car will not leak.

I strongly recommend checking out the VWvortex thread that details how and where to apply the oil. It is a valuable pre-read. Actually, I think dealers should get permission to print it in color and provide it with each EOS they sell. :)

Found here: http://forums.vwvortex.com/zerothread?id=3087297