BexnDean
26-11-2007, 09:25 AM
Hey there,
I've owned a few VW's over the years mostly older models and have had nothing but praise for them and most of the garages I've used.
Unfortunately having used 'Independent VW of Chandlers Ford', Southampton I thought I'd better warn you not to make the same mistake I did...
We sent our Mk3 Golf Gti to them on the back of a RAC truck for diagnosis of a starting fault, (turned out to be an engine speed sensor), but instead of calling us to confirm before ordering a £140 part and over the course of two days they managed to rack up a bill of £500 by including an 85000 mile service that we had asked the cost of but requested to be contacted before following out.
Now we find that according to trading standards we have no rights at all and will have to take them to small claims court only after having paid the bill...
has anyone else had problems with these guys or on a brighter note able to suggest an honest VW independent in the southampton area?
Hey ho, guess it'll be back to the main dealers with our VW...
I've owned a few VW's over the years mostly older models and have had nothing but praise for them and most of the garages I've used.
Unfortunately having used 'Independent VW of Chandlers Ford', Southampton I thought I'd better warn you not to make the same mistake I did...
We sent our Mk3 Golf Gti to them on the back of a RAC truck for diagnosis of a starting fault, (turned out to be an engine speed sensor), but instead of calling us to confirm before ordering a £140 part and over the course of two days they managed to rack up a bill of £500 by including an 85000 mile service that we had asked the cost of but requested to be contacted before following out.
Now we find that according to trading standards we have no rights at all and will have to take them to small claims court only after having paid the bill...
has anyone else had problems with these guys or on a brighter note able to suggest an honest VW independent in the southampton area?
Hey ho, guess it'll be back to the main dealers with our VW...