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srbsq7
01-06-2016, 05:59 PM
Great idea but for me, it looks like all arrival and departure times are just over an hour from the current time. This renders it pretty useless!

Anyone else see the same? It's not a timezone issue as the last train is correct.

pitch3110
01-06-2016, 08:36 PM
DATA USAGE.....ARRRRRRRRRRHHHHHHHHHHHHH.

DON'T DO IT....

I am not getting paranoid, honestly

Pitch

srbsq7
02-06-2016, 09:33 AM
Ha ha - I hope 20gb will do me!

I have emailed Audi customer services in Germany. Will see how this goes!

andyhud007
02-06-2016, 05:27 PM
Can you post a screen shot of the wrong times?? I'll check mine against it

srbsq7
02-06-2016, 06:16 PM
Can you post a screen shot of the wrong times?? I'll check mine against it

Thanks Andy

Here's a pic of the Stansted train departure board. You can see this compared to current time and this is the earliest trains available:

http://uploads.tapatalk-cdn.com/20160602/06dc88e998cb235fc5c7f19ab7f4f2b2.jpg

Flight departures are fine:

http://uploads.tapatalk-cdn.com/20160602/34ef7416f7b6287072d446df0520ee16.jpg

andyhud007
02-06-2016, 08:28 PM
Same issue for me. Good spot. How to we log these bugs with Audi???

http://uploads.tapatalk-cdn.com/20160602/29e156e99e8a83a0255b496d82e6c736.jpg

srbsq7
02-06-2016, 09:05 PM
Same issue for me. Good spot. How to we log these bugs with Audi???

http://uploads.tapatalk-cdn.com/20160602/29e156e99e8a83a0255b496d82e6c736.jpg

Thanks for confirming Andy. I thought this looked like a bug. Probably the interface with DB Bahn that provide the data isn't configured properly for the UK.

I sent an email to service@audi.de. They've gone back to Audi UK to provide more info, but I think it's worth logging this through Germany as the data provider appears to be German.

If you go to this website on your phone, it behaves the same way. Defaults the search to current time in CET but returns BST results:

Deutsche Bahn - Verbindungen - Ihre Anfrage (https://mobile.bahn.de/bin/mobil/query.exe/dox?country=DEU&rt=1&use_realtime_filter=1&webview=&searchMode=NORMAL)

http://uploads.tapatalk-cdn.com/20160602/78ca76800331219e8df651ddbbcf463f.jpg

andyhud007
02-06-2016, 10:32 PM
Interesting find. I agree. It's not taking the hour time difference into account. I assume once clocks change to winter time the problem would go away?

andyhud007
03-06-2016, 10:36 AM
I have emailed service@audi.de also

andyhud007
03-06-2016, 04:57 PM
Dear Mr. Matte Black,

Thank you for contacting AUDI AG.
As your case falls under the jurisdiction of our general importer Audi UK, we are in communication with them with reference to your issue.

In order to obtain and access all facts we require some more time. We kindly ask for your patience and can assure you that as soon as all aspects have been evaluated the executive team at Audi UK will liaise with you.

Thank you again for contacting AUDI AG. Be assured of our utmost attention at all times.

Yours sincerely,

srbsq7
03-06-2016, 08:32 PM
I got a voicemail from someone from Audi UK today. Unfortunately wasn't able to get back to them before 5pm so will call Monday.

srbsq7
07-06-2016, 11:47 AM
Spoke to the guy at Audi UK Exec and he's going to raise it as an issue with the factory. No time to fix as yet but hopefully they will fix.

andyhud007
07-06-2016, 02:46 PM
Good work. How did you manage to speak to Exec level?

srbsq7
07-06-2016, 02:53 PM
They called me and left voicemail when the issue was passed over from Germany to the UK

andyhud007
10-06-2016, 05:27 PM
Update from Audi UK:

"I have liaised with our Technical Support Team who have confirmed that we are aware of the issues you have highlighted with the
Time Zone difference displayed on the Audi MMI connect app.

At the moment we are working with our Helpdesk in Germany to correct the issue. Thank you for bringing this matter to our
attention, your feedback is most appreciated."

A6ian
10-06-2016, 08:55 PM
I have this on my A6, i reported it in October 2015 just after the clocks went back, that's when it went wrong. A nice young lady from Audi UK rang me once a week to tell me they were working on it. when it got to March this year the calls stopped. then I thought that the time would go right when the clocks go forward. it didn't. It moved forward as well. it's frustrating, i live near a crossing near a station and used to use it to decide which way to go home. it seems that i cant even take an hour off as the times don't correspond to real times. Not with this station anyway. Hope they fix it.

srbsq7
10-06-2016, 09:24 PM
I have this on my A6, i reported it in October 2015 just after the clocks went back, that's when it went wrong. A nice young lady from Audi UK rang me once a week to tell me they were working on it. when it got to March this year the calls stopped. then I thought that the time would go right when the clocks go forward. it didn't. It moved forward as well. it's frustrating, i live near a crossing near a station and used to use it to decide which way to go home. it seems that i cant even take an hour off as the times don't correspond to real times. Not with this station anyway. Hope they fix it.

Hmm, doesn't sound too promising! Hopefully more people chasing them up will incentivise them to fix it.

A6ian
10-06-2016, 09:29 PM
I may just contact them again. seeing there are others. I was starting to think it was just me,

andyhud007
10-06-2016, 09:39 PM
I've emailed them this thread.

andyhud007
14-07-2016, 04:29 PM
Latest response.. usual stuff

"Unfortunately, there is no further update on the train times issue you have raised. The matter is still being investigated by our Helpdesk in Germany."

A6ian
14-07-2016, 04:52 PM
Latest response.. usual stuff

"Unfortunately, there is no further update on the train times issue you have raised. The matter is still being investigated by our Helpdesk in Germany."
This has been going on since October for me. I've given upon it. Basically if I need it I just take off 1 hour from the displayed time. it's the best I have.

srbsq7
14-07-2016, 11:05 PM
Perhaps we should request it's removed from the their brochure online given its completely useless.

maxw
15-07-2016, 02:13 AM
Perhaps we should request it's removed from the their brochure online given its completely useless.

This has been ongoing for me also

and shocking that the 2017 models the train times are wrong too?

surly it can't be that hard of fix?

they can get a car to steer stop start slow for roundabouts switch headlight main beam on and off all via gps plus loads of other bits yet can't get train times right funny hey?

M

andyhud007
15-07-2016, 07:42 AM
When the clocks change for winter I bet the problem goes away (for us).

They havent taken that into account. thats my opinion

satyp
18-07-2016, 08:49 PM
So just putting this out there.. As I agree this issue shouldn't exist considering the MK2 came out in Sept/Oct 2015

I think SRB is right.. The train times are actually correct but just start to list from an an hour ahead instead of the next immediate Arriving/Departing train..

The airport arrival\departures are spot as I i guess they don't need to rely on just in time system..

So i agree..the issue probably has to lie with how connect pulls the data from the bhan CET service and is probably a setting on the connect service servers so not sure time diff will affect it unfortunately..


I think SRB is right.. The train times are actually correct but just start to list from an an hour ahead instead of the next immediate Arriving/Departing train..

The airport arrival\departures are spot as I i guess they don't need to rely on just in time system..

So i agree..the issue probably has to lie with how connect pulls the data from the bhan CET service and is probably a setting on the connect service servers so not sure time diff will affect it unfortunately..


http://uploads.tapatalk-cdn.com/20160718/38c0c62ea2adb7a8dbd287c11231106a.jpg

http://uploads.tapatalk-cdn.com/20160718/9bc7dc9f4c276ed8acf162cc85933a30.jpg

The above times from times tally up with national rail an hour ahead.. So guess I'll just stick to national rail app when I do need to check times whilst in the car which currently isn't that often.


Missing times

http://uploads.tapatalk-cdn.com/20160718/fe90ec16122530ed25b9f212693d9b43.jpg


--------


If AUDI UK ever watch this forum (Fat chance) then please tell explain to the actual technical team in Germany the system doesn't reflect up to the minute info like it should.

Audi might be huge company but it took them years to overhaul the Audi Configurator so let's not bet how long this will take..

Reading the response from the exec team they seem to just deflecting the issue back to Germany..

What I'm not getting is.. if AUDI EXEC HQ UK haven't really got any technical control (ie server service experty and control) of certain aspects of Audi Connect or other services then why are they forwarding these queries back to UK , only for them refer it back to Germany.

Nice game of ping pong I think to buy time. They should open a central database of logged issues and progress I think directly at Audi AG like Microsoft Technet , sadly we don't like in UTOPIA [emoji1]

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satyp
18-07-2016, 08:58 PM
I have this on my A6, i reported it in October 2015 just after the clocks went back, that's when it went wrong. A nice young lady from Audi UK rang me once a week to tell me they were working on it. when it got to March this year the calls stopped. then I thought that the time would go right when the clocks go forward. it didn't. It moved forward as well. it's frustrating, i live near a crossing near a station and used to use it to decide which way to go home. it seems that i cant even take an hour off as the times don't correspond to real times. Not with this station anyway. Hope they fix it.
I really relate to on this one A6ian.. AUDI UK are well versed on the weekly calls and text.. They really train for it I think, there patience is a humbling experience. In my case I would email them and wait for them to call and not answer their calls for three weeks in a row just to get even cause you know it's not going anywhere.. Somehow we pay for them to be there and humour our anguish [emoji47]

Looks like it's inflecting the Exec Team up in Milton Keynes too from the sounds of some of the responses..

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srbsq7
18-07-2016, 10:20 PM
My gut feeling is that this isn't an issue with Audi - other than they chose a crappy source for the train info. As per previous posts, you go direct to DB-Bahn in a web browser and you get the same incorrect behaviour. Audi is just displaying it as-is via Audi-Connect. How much clout they have with DB-Bahn is showing to be not much given the issue is coming on for a year now.

andyhud007
18-07-2016, 10:36 PM
Agreed.. .for note however I've forwarded my compliant about it to service@audi.de and told them we will start making a lot of noise "online" soon unless a response that is positive is returned soon.

satyp
19-07-2016, 08:10 AM
hmmm ..

Deutsche Bahn*appears to one of biggest transport companies in the world.


It is interesting from a british traveller coming from Germany (CET) planning his journey back home from DB Bhan website. Train times would have to be from BST and pulled from NATIONAL RAIL.. so why would they skip the 1st hour of train info..

I can't see Audi change its data source Duestche Bhan anytime considering all the legal work.

Just done a comparison of data from DBhan system & National Rails..
They prity much tie up - up to the minute.. I`m faulting Audi Connect service config pulling data as I don't think the connect service to the bhan service is a simple weblink. There must be a bit more integration..

http://uploads.tapatalk-cdn.com/20160719/0af5d8bc477d1f34ad9a54f48d3e5733.jpg

Bhan system times(for same journey) this morning almost the same from their website...

So not sure why Audi connect is Out ?

http://uploads.tapatalk-cdn.com/20160719/a90328443024ecf63133cd2b067f4e92.jpg



Anyhow pennies for thought..


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srbsq7
19-07-2016, 09:29 AM
Click on this link and see what time abfahrt is: Deutsche Bahn - Verbindungen - Ihre Anfrage (https://mobile.bahn.de/bin/mobil/query.exe/dox?country=DEU&rt=1&use_realtime_filter=1&webview=&searchMode=NORMAL)

satyp
19-07-2016, 10:22 AM
Click on this link and see what time abfahrt is: Deutsche Bahn - Verbindungen - Ihre Anfrage (https://mobile.bahn.de/bin/mobil/query.exe/dox?country=DEU&rt=1&use_realtime_filter=1&webview=&searchMode=NORMAL)
Was CET but edited it to London time -1

Is that wrong or I am understanding this incorrectly :-0?


http://uploads.tapatalk-cdn.com/20160719/413f46499905c247f6474154baae8bc0.jpg

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srbsq7
19-07-2016, 10:30 AM
I think the problem is, DB-Bahn doesn't take the client timezone into account and just displays 'now' in CET. When you then search a uk train timetable, it takes the current time in CET and passes it to the UK train time source so you end up with times an hour ahead.

If this were designed for international use, I'd expect times to be stored in GMT and then displayed dependant on the clients timezone. I believe this is how the airline industry works.

That way, it's always correct wherever you reside.

satyp
19-07-2016, 10:39 AM
Also makes sense.. I was thinking as Db Bahn displays the correct info if the time table “time” is manually adjusted (in our case as done via web) then the source system ie Audi Connect is not requesting correctly ai.. But hey-ho it is absurd issue one that Audi being a global company should test thoroughly before releasing worldwide or at least correct if folk are (esp its customers being its direct revenue source) bringing to their attention.

Wonder if this is UK only issue then and not significant enough for them!...

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satyp
21-07-2016, 03:38 PM
Lol

#oldproblem

New Car
This video was published in Dec 2015.. (Car registration is older tho not that that matters)..

Getting the most from Audi connect (https://youtu.be/XlK0aYdsExA)



http://uploads.tapatalk-cdn.com/20160721/e33a3d2477d47eb85a0830ac9eb926e3.jpg

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satyp
21-07-2016, 03:38 PM
Around the 4 minute Mark..

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satyp
21-07-2016, 03:39 PM
Lol

#oldproblem

This video was published in Dec 2015.. (Car registration is older tho not that that matters)..

Getting the most from Audi connect - YouTube (https://youtu.be/XlK0aYdsExA)

Around the 4min Mark.. 😛😌

http://uploads.tapatalk-cdn.com/20160721/7d03ab01c43797b365dd6ea4f9483c0c.jpg

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andyhud007
21-07-2016, 03:40 PM
OMG.. even then its an hour out!

srbsq7
21-07-2016, 04:39 PM
I think it's safe to say this issue will never be fixed.

Audi obviously have no intention of changing the data source and DB Bahn couldn't care less about presenting UK train times to UK Audi drivers!

andyhud007
21-07-2016, 05:03 PM
I think your right... my escalation emails to service@audi.de has got me jack and his brown stuff response..

andyhud007
21-07-2016, 05:19 PM
So I found the head of Audi, Rupert Stadler (http://www.audi.com/corporate/en/company/corporate-management/members-of-the-board/rupert-stadler.html) and decided to write him an email. I didnt know his email address so I guess all the different combinations it could be.

I sent it and got lots of failures on the email addresses apart from 1. So I assume it will get to him or his PA.

I raised a few things with him.. lets see what happens...

satyp
21-07-2016, 05:30 PM
So I found the head of Audi, Rupert Stadler (http://www.audi.com/corporate/en/company/corporate-management/members-of-the-board/rupert-stadler.html) and decided to write him an email. I didnt know his email address so I guess all the different combinations it could be.

I sent it and got lots of failures on the email addresses apart from 1. So I assume it will get to him or his PA.

I raised a few things with him.. lets see what happens...


Heh he! lol and the fun begins..

I had these from the last time i wanted to escalate, NOT SURE HOW RELEVANT AND UP-TP-DATE these are in any case!!..


As part of its CRM strategy, Audi envisions working more
closely with its dealerships to deliver relevant, personalized
offers to its most valuable customers to drive lifetime loyalty


Names:-
Mr André Konsbruck Managing Director (old martin.sander@audi.co.uk (http://audi.co.uk/) MD of Audi UK.)




Mr Rupert Stadler CEO




Nick Ratcliffe - Head of Marketing
Alison Jones - Group Aftersales and Customer Quality Director
Paul Willis - Managing Director at Volkswagen
Sarah Cox - Audi National CRM & Centre Marketing Manager at Audi UK Ltd Milton Keynes, United Kingdom Automotive
Cian O’Brien - Head of Sales UK
Stephan Mund - Finance director
Pete Bell - Customer Experience Director






Head of Audi UK.
Andre.konsbruck@audi.co.uk

Andre's PA - Fiona Bruce
Fiona.bruce@audi.co.uk


Got Ruperts email from ceomail:_

Rupert Stadler
rupert.stadler@audi.de
From :- http://www.ceoemail.com/s.php?id=ceo-10160

andyhud007
21-07-2016, 05:32 PM
That's the one that works :)

srbsq7
21-07-2016, 05:40 PM
I've just emailed the guy at Audi Exec UK I'm dealing with on the Java issue and asked for the train times issue to be escalated. Sent your video clip Satyp!

I've asked that if it isn't going to be fixed, that train times are removed from all future Audi literature so other buyers are not misled.

satyp
21-07-2016, 06:41 PM
I've just emailed the guy at Audi Exec UK I'm dealing with on the Java issue and asked for the train times issue to be escalated. Sent your video clip Satyp!

I've asked that if it isn't going to be fixed, that train times are removed from all future Audi literature so other buyers are not misled.
Wow that would be a good result, let's hope it gets escalated to right door, knock and right honcho, who gives a ..

I keep thinking the bigger ship the harder it is rock to get what consumers should come to expect this day and age without having to go through so much hoops..

Way if the world today I guess..[emoji47]

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maxw
21-07-2016, 08:17 PM
So I found the head of Audi, Rupert Stadler (http://www.audi.com/corporate/en/company/corporate-management/members-of-the-board/rupert-stadler.html) and decided to write him an email. I didnt know his email address so I guess all the different combinations it could be.

I sent it and got lots of failures on the email addresses apart from 1. So I assume it will get to him or his PA.

I raised a few things with him.. lets see what happens...

I hope so Andy

think all of us have a prob or so to have fixed
mt prob only happen now and then so I've got no chance hey

M

andyhud007
22-07-2016, 05:09 PM
Latest response just now from Audi UK customer services

In order to assist with this query I have laised with Germany directly. They have confirmed that the train times are sourced from the Deutsche Bahn, therefore they are always one hour ahead.

AUDI AG are working together with Deutsche Bahn to try and get this issue resolved as soon as possible. Please accept my apologies for any inconvenience this has caused.

I have replied with a link to their own flawed marketing video on Youtube and even screenshotted the video at the point where the issue is. I have also made it clear that other Q7 owners (no names) are escalating accordingly.

Keep pushing.

Andy

p.s. The guy can't spell check either... "laised"?????

maxw
22-07-2016, 05:37 PM
Just had Audi uk call me

what a joke
it all started off fine asked if my probes had been sorted
i said I had a email from my local Audi dealer saying unless I can show and turn up with a fault they can't help me

then we got on to train times and Audi uk said they can't see why I've got a newer software than my local Audi dealership
and this needs looking into I said to Audi uk surely you can look into this and check he said its down to the dealer to look into this and push the fact

i said there is ppl,on here with 2017 2-3 week old Q7 and there train times was an hour out he didn't be leave me
i said well look on this forum reply was we are not aloud so I said well look when you get home phone went silent

this kept going on asking to look into things was told take it up with sealer and push for it
said can't Audi uk talk to Germany was told it's not down to us it's down to the dealer

so really it felt like stail mate

so guess another trip to the dealer hey

keep trying guys

M

satyp
22-07-2016, 08:01 PM
Just had Audi uk call me

what a joke
it all started off fine asked if my probes had been sorted
i said I had a email from my local Audi dealer saying unless I can show and turn up with a fault they can't help me

then we got on to train times and Audi uk said they can't see why I've got a newer software than my local Audi dealership
and this needs looking into I said to Audi uk surely you can look into this and check he said its down to the dealer to look into this and push the fact

i said there is ppl,on here with 2017 2-3 week old Q7 and there train times was an hour out he didn't be leave me
i said well look on this forum reply was we are not aloud so I said well look when you get home phone went silent

this kept going on asking to look into things was told take it up with sealer and push for it
said can't Audi uk talk to Germany was told it's not down to us it's down to the dealer

so really it felt like stail mate

so guess another trip to the dealer hey

keep trying guys

M
Don't you know you know (my 4yr always tells me) .. So don't you already know tho.. There isn't much AUDI UK can do!! other lend you a pair of EARS if that.. It`s ALL about the DEALER..

Which is something I have never understood (so why I am talking to you if it is the dealer always) I'm not sure they will humour us either lol..

Go figure

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srbsq7
26-07-2016, 06:56 PM
Spoke to someone at Audi UK exec today.

He acknowledged the issue is frustrating a lot of Audi owners and said they are reliant on the factory to resolve.

He did say he is chasing it and apparently Audi are talking to DB Bahn but no ETA on a fix.

I did say they should remove it from future UK brochures if they cant fix it as it's about as useful as a weather app that can only show yesterday's forecast!

Hopefully one day.... [emoji849]

Also briefly spoke about the Java special POI issue and why Audi are persisting with Java for a simple download manager. No update.

FrenchAudi
26-07-2016, 07:18 PM
Interesting find. I agree. It's not taking the hour time difference into account. I assume once clocks change to winter time the problem would go away?


Surprising maybe, but the clocks change in Europe too - and on the same day:o

andyhud007
26-07-2016, 09:33 PM
Surprising maybe, but the clocks change in Europe too - and on the same day:o

Taxi for Andy.... (not a train, I'll miss it).

satyp
26-07-2016, 11:14 PM
Surprising maybe, but the clocks change in Europe too - and on the same day:o
Heh he ha lol... Yup.. “its called eternally beta software” too

Apparently that's how software learns how make money while it learns how to solve its bugs/problems - end quote! [emoji1]

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FrenchAudi
27-07-2016, 09:08 AM
Heh he ha lol... Yup.. “its called eternally beta software” too

Apparently that's how software learns how make money while it learns how to solve its bugs/problems - end quote! [emoji1]

Sent from my LG-H961N using Tapatalk



I think that now applies to cars too.

Once dealers used to check and complete the car build and sort out problems before delivering to the customer.

Now its up to the customer to find and report faults on his beta car.

andyhud007
27-07-2016, 09:10 AM
Spoke to someone at Audi UK exec today.

He acknowledged the issue is frustrating a lot of Audi owners and said they are reliant on the factory to resolve.

He did say he is chasing it and apparently Audi are talking to DB Bahn but no ETA on a fix.

I did say they should remove it from future UK brochures if they cant fix it as it's about as useful as a weather app that can only show yesterday's forecast!

Hopefully one day.... [emoji849]

Also briefly spoke about the Java special POI issue and why Audi are persisting with Java for a simple download manager. No update.

Hey SrbSq7

Did he give you any idea/notification of when he can supply another "update" on the train times issue to you?

Cheers

Andy

srbsq7
27-07-2016, 10:26 AM
Not really, he said he would contact me as and when he had news

andyhud007
28-07-2016, 11:17 AM
Just got an update on my side:

Thank you for your recent email regarding the Train Times.

I have liaised with our Technical Support Team, based in Germany, who are directly working to resolve the Train Time issue. They have confirmed that Audi and Deutsche Bahn hope to have the issues resolved by the end of the year.

I hope that the above information is helpful and provides the clarity that you require.

If you have any further questions or enquiries please contact me on the details below.

Kind regards


Lets see...

srbsq7
31-10-2016, 10:29 AM
As I thought, the issues persists even after the clocks going back an hour.

I've just sent a chaser email to Customer services in Germany and UK exec team. How hard can it be!

http://uploads.tapatalk-cdn.com/20161031/c72f8f4f5b087d384a32a23b626222e4.jpg

andyhud007
31-10-2016, 10:35 AM
Seriously... arghhh... this is just plain daft now..

maxw
31-10-2016, 01:35 PM
Seriously... arghhh... this is just plain daft now..

Its sheer madness just shocked why this hasn't been fix

ANDY what software version you on now? As you have a 2015 Q7?

ANY ONE WHO HAS A 2016 MODEL HAS ANY ONE GOT A LATER SOFTWARE VERSHION THAN 0442??

andyhud007
31-10-2016, 01:48 PM
Still on 0358 mate since day I got car.

maxw
31-10-2016, 02:49 PM
Still on 0358 mate since day I got car.


I know now there is newer than 0442 but that's with the 2017 model

strange there has never been an update on yours apart from your dash update

took mine intoday for my long list of faults to be done

still no mod for steering short or airbag just the 6th 7th seat mod
they got the car a week so will see what gets fixed lol don't hold hope on any mind
but can hope

srbsq7
30-01-2017, 10:13 PM
Just sent another email to Audi UK and Germany to get an update. Not holding my breath!

What annoys me is they seem to have no intention of fixing this issue which affects all models of Audi in the UK, but they persist to include the feature in their brochures!? It's advertised in the latest Q5 brochure - outrageous. Fix it or remove it!

andyhud007
31-01-2017, 10:34 AM
Spoke to someone at Audi UK exec today.

He acknowledged the issue is frustrating a lot of Audi owners and said they are reliant on the factory to resolve.

He did say he is chasing it and apparently Audi are talking to DB Bahn but no ETA on a fix.

I did say they should remove it from future UK brochures if they cant fix it as it's about as useful as a weather app that can only show yesterday's forecast!

Hopefully one day.... [emoji849]

Also briefly spoke about the Java special POI issue and why Audi are persisting with Java for a simple download manager. No update.

Who did you speak to again at Audi UK Exec? I've proper kicked off today and want to escalate.

Cheers

srbsq7
31-01-2017, 11:44 AM
Hi Andy, emailed you the contact.

Cheers
Steve

andyhud007
03-02-2017, 04:18 PM
So my ranting and moaning and emailing pretty much the entire Exec team of Audi UK and Audi AG is slowly paying off. I had an Exec guy (Mitch) call me back and we've now chatted a few times. Upshot is this:

1) Audi UK know its a problem
2) Audi AG know its a problem
3) Audi UK know its advertised still even on current new cars and will be broken in them as all cars are affected.
4) Audi AG are trying to get DB Bahn to fix it as ultimately its their problem, not Audi's
5) DB Bahn have said they will fix it, but have not given Audi AG a timeframe when that will be. Could be a week, month, year. Anyones guess
6) I've got a sync with Audi UK Exec in 1 month's time to see if there is any progress.
7) I've told Mitch to go back to Audi AG and suggest they may find a quicker fix in using another provider for the UK cars (like National Rail) to pull the information. It may be quicker to fix it themselves than wait for DB Bahn to pull their finger out.

I've told them they should get a TPI raised and all dealerships notified so new buyers are aware this feature is bust. Its actually quite useful for me personally but I can see some people thinking its not an important problem to fix.

Cheers

Andy

andyhud007
10-02-2017, 03:27 PM
Lol. My tapatalk app has decided to put this mug as the picture for this thread... Says it all really.

https://uploads.tapatalk-cdn.com/20170210/a178083b208877b40d028ace870c47fb.jpg

srbsq7
10-02-2017, 09:13 PM
Lol. I remember that video. They even had the cheek to demo it and show it's broken and useless. I think that was on an A3 from 3 or 4 years ago!

satyp
15-02-2017, 09:22 AM
Lol. I remember that video. They even had the cheek to demo it and show it's broken and useless. I think that was on an A3 from 3 or 4 years ago!
Hahaha why should they care at all... it's stock footage, never mind the details, they are in business of selling cars.. not correcting customer experiences and feedbacks..

Come on we are AUDI - How Dare You? [emoji109] [emoji15] [emoji1]

Sent from my PLK-L01 using Tapatalk

ragebe
02-03-2017, 12:53 PM
I think I'll post a marker in this thread. Just in case we do see a fix. I suspect VAG have a long-term deal with DB and it's global or at the very least European-wide.

Sent from my STV100-4 using Tapatalk

srbsq7
02-03-2017, 09:13 PM
You would think so but I'm thinking they haven't, hence why DB won't fix it. If they were paying for it, you'd just tell DB to get on and fix it.

My money is on they will never fix it. I reckon Siri will be able to do it before long so won't need it. Or Andy will find a way to hack an Amazon Echo into the car [emoji23]

A6ian
18-03-2017, 03:39 PM
It seems that this has either been fixed or that the German clocks have gone back a week before UK. But right now on the 18th March the train times are right. Let's hope it's permanent and not just for a week.


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anemeth
18-03-2017, 03:42 PM
The clock change is on the same day in EU (UK is still in EU), off by a week vs USA.

A6ian
18-03-2017, 07:12 PM
The clock change is on the same day in EU (UK is still in EU), off by a week vs USA.

So it does, anyhow if the clocks go forward it would make it 2hrs out. I should have though about it before I said that.

It must be fixed then.

andyhud007
18-03-2017, 07:25 PM
Good find. We saying it's fixed? My Audi Exec man assured him he would call me directly once it is resolved... That's of course if Audi AG have even told him...

srbsq7
18-03-2017, 07:31 PM
It's not related to clock changes, it's how the current time is passed to DB Bahn.

I was about to buy a lottery ticket as you're right, we can now see trains arriving / departing in less that 1hr's time. However, seems to be a partial fix as I can't open up a specific train and see it's stops / progress and whether it's on-time

https://uploads.tapatalk-cdn.com/20170318/40e7d2a09169c675699b1a0190f48595.jpg

https://uploads.tapatalk-cdn.com/20170318/f685a849108b0675f388305d5f275e2d.jpg

Progress though! I didn't think they'd ever bother to fix it.

A6ian
18-03-2017, 07:34 PM
Good find. We saying it's fixed? My Audi Exec man assured him he would call me directly once it is resolved... That's of course if Audi AG have even told him...

Yep, it's fixed, on mine it is.

Just thought I'd give a check while waiting in the car for the other half. And there it was, fixed, with the next local train due only a couple of minutes after the actual time.

srbsq7
18-03-2017, 08:17 PM
Yep, it's fixed, on mine it is.

Just thought I'd give a check while waiting in the car for the other half. And there it was, fixed, with the next local train due only a couple of minutes after the actual time.

Can you see the detail of a particular train?

A6ian
18-03-2017, 08:43 PM
Can you see the detail of a particular train?

No, like you I get an error. At least we're seeing some progress though. having the right time is better than what we've had :D

ragebe
19-03-2017, 08:21 PM
I also get the next train but no details on the train (error messages)

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siybee
03-04-2017, 09:09 PM
I'm getting errors on more details now

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srbsq7
04-08-2017, 04:54 PM
Looks like the errors are gone but they have done a bit of a bodge fix as you can only see the details of trains >1hr. I think that’s the best we’ll get!

srbsq7
23-04-2019, 10:11 PM
Well...... I got the ‘your 3 years are up’ warning today and happened to have a look at train times and they’ve actually fixed it!!

I could see trains departing a few minutes ahead and when you select one you can see all the details on stops and timings.