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RobGriff
12-11-2014, 10:09 PM
My sis in law needs help.
The engine management light has come on and it's gone into limp mode. The vw garage say that it's a problem with the fuel rail and that they would try a new pump ( but they were not 100% convinced that this was the problem) and see if that was the problem.
So far they've charged £66 and now £300 for their time plus parts.
Has anyone else had similar problems?

If this is not the problem sorted does she have any come back with them for fitting a part that in hindsight wasn't needed?

Thanks

Guest 2
12-11-2014, 10:42 PM
What was the fault code?

RobGriff
12-11-2014, 10:50 PM
Not 100% sure. Restricted fuel supply.

zollaf
12-11-2014, 10:50 PM
as chris says, we would need to know the fault code to comment. sometimes a fault can be tricky to trace. the computer isn't always as helpful as people think it is. so no, you can't really expect a garage not to charge for a job that doesn't cure a fault, unless you can prove beyond all doubt that they were negligent. sometimes a part can be faulty but not actually causing the problem, sometimes 2 parts can be faulty, replace the first and the fault is still there and only cured when the second is replaced. its is very difficult telling customers this at times though. i had one once with landrover td5, kept stalling. it had multiple problems, knackered battery, duff injector, leaking injector seals , duff fuel pump, duff injector harness, fuel pressure regulator leaking and also plumbed in wrong, blocked fuel filter and blocked air bleed valve. i had to replace bits one at a time and each made an improvement, but only replacing the lot made it start and run as it should. his bill was immense, injectors are 500 each. he was happy though , in the end.

RobGriff
13-11-2014, 12:34 AM
I get your point but the garage told her that they didn't have a clue as to what the fault was but that they had seen something similar on a polo. On the polo they had changed the pump and that fixed it so that's what they would try again. Only difference is that with the polo the pump had a strange smell to it when they took it out whereas her pump smelt normal. Wouldn't that in itself suggest it might not be the same issue?

Flash2
13-11-2014, 12:41 PM
She'd have no come back if the pump doesn't cure the fault because they are telling her up front that they don't have a clue. I'm sure they didn't actually come out and say that, but if that's the image they're putting across then I'd be taking the car else where. See if you can find a diesel specialist in your area. They should have the knowledge and equipment to diagnose the problem properly rather than taking stab in the dark guesses.

Jim.

zollaf
13-11-2014, 12:47 PM
yes, quite straightforwards to test fuel pressure really. in this case i would be inclined to agree with flash and get a second opinion.

RobGriff
13-11-2014, 12:56 PM
Thanks for the replies. No that is word for word what they said. Kinda worrying.

Flash2
13-11-2014, 01:45 PM
No that is word for word what they said. Kinda worrying.

Well, I suppose they should get credit for being upfront and honest in that case.

niall campbell
27-02-2015, 02:23 PM
I did a service on a car the other day, Dealer Stamped and Full Service History on a 2009 car .............................. The diesel filter had not been changed since 2009 as it was stamped on Filter


So sometimes you have to go back to basics and change your filter first ............air filter as well

Then pressure test