head4heights
17-10-2014, 05:43 PM
I've been a fan of Tunits almost from the first day they were made, when Mike Bromley (they were known as Bromleys to begin with) was on the support line. When I bought a new 60 plate Alhambra TDI I popped on a Tunit because I have a long held belief that the vehicle warranty isn't affected. Indeed, for the 3 years the car was under warranty my servicing dealer never said a word and they have done all the servicing and repair.
Fast forward to about 3 weeks ago when a horrible metallic clattering heralded the failure of the dual mass flywheel. The car has done under 35,000 miles with a full fixed cost maintenance service record from the Seat dealer.
The vehicle was recovered by the AA to a different (and more recent) Seat dealership that is actually closer to home. The clutch and flywheel was repaired (what choice did I have?) for a cool £1700. I approached Seat and explained that a 4y.o. vehicle with under 35k miles should not suffer such a failure. This vehicle is more bus than sports car and the Tunit is there for reducing fuel consumption. Ah, the young lady said, she'd look into it. Well, she just spoke to me and said that not only did the Tunit constitute a modification that voided any chance of a goodwill gesture, it would also have voided the vehicles warranty. Which is as load of bovine excrement. If it's not... guys, you'd better watch out and Tunit will need to re-engineer their business.
Tunit begged to differ when I spoke to them. They would wouldn't they, but the outcome of this issue will have little impact upon them one way or the other. They can say what they like really.
In my experience VW have a very poor reputation for doing the decent thing (I won't go into detail now, but they displayed breathtaking mendacity over a Passat of mine a few years back). This is shaping up to not be any different. Apart from asking you good people for any advice etc on how to beat Seat up a little bit, does anyone know if it is the franchise business itself that is playing hardball or is it VW? Does the franchise have a financial stake in the 'goodwill' gesture (the cost of the parts) I am looking for. The answer will help me to focus my efforts on the right party.
Many thanks in advance.
Fast forward to about 3 weeks ago when a horrible metallic clattering heralded the failure of the dual mass flywheel. The car has done under 35,000 miles with a full fixed cost maintenance service record from the Seat dealer.
The vehicle was recovered by the AA to a different (and more recent) Seat dealership that is actually closer to home. The clutch and flywheel was repaired (what choice did I have?) for a cool £1700. I approached Seat and explained that a 4y.o. vehicle with under 35k miles should not suffer such a failure. This vehicle is more bus than sports car and the Tunit is there for reducing fuel consumption. Ah, the young lady said, she'd look into it. Well, she just spoke to me and said that not only did the Tunit constitute a modification that voided any chance of a goodwill gesture, it would also have voided the vehicles warranty. Which is as load of bovine excrement. If it's not... guys, you'd better watch out and Tunit will need to re-engineer their business.
Tunit begged to differ when I spoke to them. They would wouldn't they, but the outcome of this issue will have little impact upon them one way or the other. They can say what they like really.
In my experience VW have a very poor reputation for doing the decent thing (I won't go into detail now, but they displayed breathtaking mendacity over a Passat of mine a few years back). This is shaping up to not be any different. Apart from asking you good people for any advice etc on how to beat Seat up a little bit, does anyone know if it is the franchise business itself that is playing hardball or is it VW? Does the franchise have a financial stake in the 'goodwill' gesture (the cost of the parts) I am looking for. The answer will help me to focus my efforts on the right party.
Many thanks in advance.