Bluetooth Phone and Dashboard Data SIM Card

[Westyfield2]

The Bluetooth vs Data SIM Issue is now fixed!
There has been plenty of moaning about this issue ever since these cars were released, and there's two big threads as stickys at the top of the forum here. I got this fix from the last page of one of those threads, and am writing out the full instructions here for clarity (also posting this as a new thread as those two are threads just titled about iPhone, but this fix is for any handset that doesn't support RSAP).
Everyone with the options of MMI navigation plus & the Mobile telephone preparation High with online services, go to your Audi dealer and finally get this fixed!


The biggest flaw with the A6 has always been the way that the Bluetooth works. The car wants to use Bluetooth RSAP for a data connection… however most modern smartphones don’t support that anymore. So the solution is to put a SIM card into the slot in the dashboard. This gives the car the connection it needs for the WiFi Access Point, Google Maps send-to-car, Audi Connect Weather/Petrol Prices/etc., and the Google Earth Navigation display. However when you plug in the SIM card into the dashboard slot, it disconnects your phone from Bluetooth for both incoming and outdoing calls.
So you have to make a choice between having a Bluetooth telephone for calls, or having a SIM in the dashboard for the data connection. This is rubbish.

Audi have finally listened and fixed it. You need to have your dealer update the MMI software to version 770. Full name HN+R_EU_AU_K0770.
http://www.edwardb.co.uk/audi/mmi/software_update.jpg

Once you’ve got that update you then need to go into the hidden green engineering menu in the MMI. Presumably lots of people here have already enabled the hidden green engineering menu, but if you haven’t the instructions for doing so in VCDS on your laptop are:
[Select]
[5F - Information Electr.]
[Adaptation - 10]
Select Channel 6 and Read
change the value from 0 to 1 then Test then Save
Reboot the MMI (Press MENU, central MMI knob and top right softkey)
http://www.edwardb.co.uk/audi/mmi/enabled_green_menu.jpg
Once it's enabled, to get into the Hidden Menu, press and hold the CAR and MENU buttons for a few seconds. You may have to have a few attempts - if you don't press them at the exact same moment either CAR or MENU activates. You know if you have done it right because the red LEDs in the buttons do not illuminate. (Note that once you've enabled the green menu in VCDS, you only have to use the button combination in the future to get into it).

Once you’re in the hidden green menu, you want to drill down to diagnose/settings/tel_settings. Scroll down to “NAD operation mode” and enable it (default is for “NAD activation” to be enabled but “NAD operation mode” being disabled).
http://www.edwardb.co.uk/audi/mmi/nad_operation.jpg

Then reboot the MMI by doing the three button press of MENU, central MMI knob and top right softkey.

When the MMI reboots, it should come up straight away with the option of which device to use to make calls.
http://www.edwardb.co.uk/audi/mmi/select_device.jpg

Select which SIM you want to use (Bluetooth mobile phone) and the system will advise that it wants to do a restart. Select yes.
http://www.edwardb.co.uk/audi/mmi/reboot.jpg

After the reboot you'll now have two signal strength displays at the bottom of the screen – one for the SIM card in the dashboard (data) and one for your Bluetooth mobile phone (calls).
http://www.edwardb.co.uk/audi/mmi/two_displays.jpg

If you want to change the setting, you’ll find that its been added as the first option in the first level of “telephone settings” called “Make calls using.”
http://www.edwardb.co.uk/audi/mmi/make_calls_using.jpg

Now go and enjoy your car how it should have been on day one!

[ndiye]

Thanks Westy . . . . . Looks like you beat me to it, I was putting together a write up but kept getting pulled away and just hadn't gotten round to completing it, you did a better job than I would have done . . . . Well done that man!! To be honest though I wasn't entirely sure if it would have still been relevant as I believe most of those affected had decided to just lump it and move on and not give the issue another thought. Tim, Wuffles, Evil, a8, you guys out there?
And to answer your question Westyfield2, from the other thread, yes after a bit of to and fro, Audi are sending me a cheque for the £25 and some goodies for my troubles, don't know what though, not too worried . . . . IT All works now!!

[ha5smu]

Just got my A6 last week and this option to choose either sim or phone for phone calls is available by default.

Sent from my HTC One_M8 using Tapatalk

[johnsimcox]

Just got my A6 last week and this option to choose either sim or phone for phone calls is available by default.

Sent from my HTC One_M8 using Tapatalk
The update is only relevant for cars built prior to May 2013. MY14 cars had the ability to use either phone or in dash SIM by default

[Westyfield2]

Thanks Westy . . . . . Looks like you beat me to it, I was putting together a write up but kept getting pulled away and just hadn't gotten round to completing it, you did a better job than I would have done . . . . Well done that man!! To be honest though I wasn't entirely sure if it would have still been relevant as I believe most of those affected had decided to just lump it and move on and not give the issue another thought. Tim, Wuffles, Evil, a8, you guys out there?
And to answer your question Westyfield2, from the other thread, yes after a bit of to and fro, Audi are sending me a cheque for the £25 and some goodies for my troubles, don't know what though, not too worried . . . . IT All works now!!
Thanks to your post in the other thread for giving the instructions on how to do it!
I'd been suffering in silence. Pop-in the SIM when I want to use Data, eject the SIM when I need to make a call on my work phone, pop the SIM back in for a personal call, etc etc.
That's good to hear that Audi are sorting you out :).


Just got my A6 last week and this option to choose either sim or phone for phone calls is available by default.

As @johnsimcox said, Audi listened to customers and added this in for MY2014... but have only just done this software update for people with earlier cars. Out of interest, what software version did your newly delivered car come with?

[BigAid]

Hi All,

Great news - I'm just looking into getting this arranged for the next time mine is in the dealership. Just to clarify if this update is applied to my MY11 car do I need VCDS to enable the menu option or will the functionality be enabled after the update?

[Westyfield2]

Hi All,

Great news - I'm just looking into getting this arranged for the next time mine is in the dealership. Just to clarify if this update is applied to my MY11 car do I need VCDS to enable the menu option or will the functionality be enabled after the update?
After the update is done, you'll need to go into the Green Hidden menu to select "NAD operation mode" and therefore enable the MMI menu option.
To get access to Green Hidden menu, you need to use VCDS. If you already have access to the Green Hidden menu, you'll probably find it gets disabled when Audi do the software update, and you'll need to re-enable access in VCDS.

[Nemo78]

Sorry dumb question would therefore a MY14 build
Already have this enabled or do I need to ask dealers
To do something pre delivery?

[BigAid]

Hi Nemo,

It only affected people prior to May 2013 - as John said.

Your fine with MY14.



The update is only relevant for cars built prior to May 2013. MY14 cars had the ability to use either phone or in dash SIM by default

[ha5smu]

Thanks to your post in the other thread for giving the instructions on how to do it!
I'd been suffering in silence. Pop-in the SIM when I want to use Data, eject the SIM when I need to make a call on my work phone, pop the SIM back in for a personal call, etc etc.
That's good to hear that Audi are sorting you out :).


As @johnsimcox said, Audi listened to customers and added this in for MY2014... but have only just done this software update for people with earlier cars. Out of interest, what software version did your newly delivered car come with?

http://img.tapatalk.com/d/14/05/30/tezama5a.jpg

Sent from my HTC One_M8 using Tapatalk

[Nemo78]

Hi Nemo,

It only affected people prior to May 2013 - as John said.

Your fine with MY14.

Thanks BigAid

[Westyfield2]

<Photo>

Thanks. You've got the same MMI software version, but 'P' for factory software rather than 'K' for dealership updated. You've got a slightly newer maps database though.

[mjwells]

I took my Audi S6 to the dealership and showed them this post. After indicating that it may void the warranty (as the work is "unnecessary") they agreed to apply HN+R_EU_AU_K0770 to my car. The process involved 12 successive updates, and took about 45 minutes of workshop time.

After the patch, the car immediately started working with Bluetooth and in-dash SIM coexisting at last. This is a fantastic improvement, and works perfectly.

Thanks Westfield2, you nailed it!

Cheers
Michael

[BigAid]

Currently dealing with an escalation call with Audi UK regarding this - same issue - dealership wants confirmation from Audi UK that it will not invalidate the warranty before applying it.

Will see what happens and update - I could be waiting a year at this rate until the warranty expires.

[mjwells]

Hi, BigAid -

Confirmation from HQ seems unlikely. The reason being, the MY2014 is the one where this feature was introduced and of course it is not a fault if a new feature is desirable to older clients from previous model years. Nevertheless, it is good customer service to accommodate this upgrade. My S6 is under a year old, and I felt the old functionality made the use of a Bluetooth phone unusable, since the dashboard SIM is important for maps and traffic.

Vindis Cambridge were reasonable. They were clear about the risks but did not decline to do the upgrade. I went halves on the workshop time. I am sure that if a future warranty issue with the MMI were to come up, and it was attributed to this update, I would have to concede it was my choice and not Audi's responsibility. However, there is no way this change will invalidate the entire vehicle warranty. Also, it is a great update and works perfectly. The MMI hardware is compatible - see if you can get them to do it under workshop time you pay for, and not warranty. It'll set you back £50, which isn't terrible for a great new feature.

Michael

[Sheroo]

Convinced Audi Bradford to update the firmware, it did cost £132 Inc VAT, they did advise that as far as they know this update will not do what I wanted. I had to explain that it needs tinkering with the hidden menus which they obviously wouldn't touch.

[Westyfield2]

Wow! Dealers refusing to install an Audi software update is terrible customer service! In the other thread, @ndiye bought the SD card with the updates from Audi Parts for £25 and installed it himself.



What MMI version are you guys already on? The MMI updates are often installed by dealers to fix specific issues, as well as the periodically increasing compatibility of Bluetooth handsets. "Bluetooth calls dropping" is an often cause for updates ;).

For example on version 518_7, my Bose amplifier sounded frankly rubbish. When the car got updated to version 612 a while ago the Bose then sounded much better.

Also, I think I remember reading somewhere that sometimes the latest Navigation database updates won't install unless you've got an updated MMI version. So if you were paying the dealer to update your maps, they might well have to update the MMI software whilst they're at it.

[BigAid]

Lol wasn't allowed to buy cards myself when they checked with HQ.

Dealer apparently takes responsibilities for any future costs if errors occur after update so wouldn't do it as not a mandatory update without confirmation from HQ

[YMwe_Qn]

I was having this issue with an A8, MY2013. Audi's diags computer and systems looking for updates via the VIN number or Reg Plate all came back with "up to date", "no new versions available".

However, check this link out (use google translate if necessary): CarFreak's Blog: Ãœbersicht Audi MMI 3G / 3GP / MMI Plus Software-Versionen (http://mycarfreak.blogspot.de/2012/08/ubersicht-audi-mmi-3g-3gp-mmi-plus.html)

For different cars and 3G vs 3G+ there will be different updates required, but for A6, A7, A8 and Q3 owners, this one should do the trick:


8R0906961DG - K_0770 EU (Q3/A6/A8/A7) SVM:3GPEU770

This brings the MMI software up to version K_0770 - which seems to resolve the simultaneous bluetooth and in-car data SIM issue nicely. No engineering VCDS trickery required either, just apply the update (or ask your dealer to do so), and it should work.

When I asked the specific question "is this part number (8R0906961DG) available and applicable to my car?" the answer was positive, previously all attempts had been fruitless.

Hope this helps.

Mark

[Justinos]

My dealer is not budging, saying no update available. I have escalated to Audi UK, but not holding much hope given response so far. I may do this my self, have downloaded the various firmware, but nervous about doing this. The chap at Audi confused me saying I had MMI 2G, but Ihave the widescreen, HDD sat nav in a 2012 car so thought it was a 3G, but is it a 3G+. I have some other queries on the process here:- Instructions for Getting iPhone Working with High Telephone and data Services - Page 9 (http://www.vwaudiforum.co.uk/forum/showthread.php?130718-Instructions-for-Getting-iPhone-Working-with-High-Telephone-and-data-Services&p=907289#post907289)

[Justinos]

replying to my own thread, I have software version 0612 at present which according to the list here, is a 3G+ firmware CarFreak's Blog: Ãœbersicht Audi MMI 3G / 3GP / MMI Plus Software-Versionen (http://mycarfreak.blogspot.de/2012/08/ubersicht-audi-mmi-3g-3gp-mmi-plus.html), also means I only have to do 2 updates.

[Justinos]

Got the car back today, Service won't update, and parts won't sell me the update disc/SD card (Sytner).

I have these screens which suggests update is straightforward, but has anyone else done this? I have downloaded the update firmware, but is the file structure just normal windows folders, ie I just copy the downloaded files/folders to a disc and burn, or are they ISO discs, ie i use something like imgbrn to create an ISO disc as I have done previously for BMW's.

24895

[Rhyddin]

I've been paying close attention to this topic, having been waiting for this (necessary) update since I picked my car up last April.

When I saw this thread, I sent the link straight to my local Audi garage and asked for the update, to which they replied with what appears to be the standard response of 'no approved retro fit for this option/upgrade from Audi'.

I then took it to Audi UK, who were clueless, to be honest. They tried feeding me a line about my hardware (tech pack and mobile high) not being appropriate for the upgrade because my aerial can't cope with the dual interface of a SIM and a phone, which is utter gibberish, from a technical point, and further demonstration that they are either fools (or assume I am).

Anyway, I then sent a further mail to my local garage saying, politely, that I would expect an enhancing software upgrade to arrive for free and swiftly if it was for my phone, computer or even TV but why am I being denied an update that clearly exists for the most expensive 'gadget' I own - my car?

The surprise came this week when I got a phone call from one of the gents at the dealers who said that they are unable to simply upgrade the software without a reason, as the Audi database must reflect the software of the car so they can not just change things without justification or record. He then brilliantly followed up with a loaded question about whether I am having any problems with my MMI: perhaps it is freezing up and they need to update it via the warranty? I, of course, said yes and they booked it in to have the MMI looked at and updated to the latest software to eliminate any stability issues that could be causing my 'issue'.

End result: just picked it up from the dealers with the latest update, free of charge - and they washed it! Meeting a local gent this evening with a VCDS kit so that he can enable the hidden menu and I hope to be able to run data from a sim and calls from my phone by the end of the day. Bye bye Samsung Galaxy, hello new iPhone!

I guess the moral of the story is to make it as easy as possible for your dealers. Give them a paper trail to justify the update to Audi and they have no reason not to accommodate you. They can't argue with a nondescript MMI issue and a software update is almost always going to be the proposed cure, as the programmers will have resolved any potential issues with the latest software version and the dealers will be aware of this - it's the easiest fix for them. You don't even need to tell them why you want the update.

Hope this helps somebody.

[johnsimcox]

I've been paying close attention to this topic, having been waiting for this (necessary) update since I picked my car up last April.

When I saw this thread, I sent the link straight to my local Audi garage and asked for the update, to which they replied with what appears to be the standard response of 'no approved retro fit for this option/upgrade from Audi'.

I then took it to Audi UK, who were clueless, to be honest. They tried feeding me a line about my hardware (tech pack and mobile high) not being appropriate for the upgrade because my aerial can't cope with the dual interface of a SIM and a phone, which is utter gibberish, from a technical point, and further demonstration that they are either fools (or assume I am).

Anyway, I then sent a further mail to my local garage saying, politely, that I would expect an enhancing software upgrade to arrive for free and swiftly if it was for my phone, computer or even TV but why am I being denied an update that clearly exists for the most expensive 'gadget' I own - my car?

The surprise came this week when I got a phone call from one of the gents at the dealers who said that they are unable to simply upgrade the software without a reason, as the Audi database must reflect the software of the car so they can not just change things without justification or record. He then brilliantly followed up with a loaded question about whether I am having any problems with my MMI: perhaps it is freezing up and they need to update it via the warranty? I, of course, said yes and they booked it in to have the MMI looked at and updated to the latest software to eliminate any stability issues that could be causing my 'issue'.

End result: just picked it up from the dealers with the latest update, free of charge - and they washed it! Meeting a local gent this evening with a VCDS kit so that he can enable the hidden menu and I hope to be able to run data from a sim and calls from my phone by the end of the day. Bye bye Samsung Galaxy, hello new iPhone!

I guess the moral of the story is to make it as easy as possible for your dealers. Give them a paper trail to justify the update to Audi and they have no reason not to accommodate you. They can't argue with a nondescript MMI issue and a software update is almost always going to be the proposed cure, as the programmers will have resolved any potential issues with the latest software version and the dealers will be aware of this - it's the easiest fix for them. You don't even need to tell them why you want the update.

Hope this helps somebody.
Are you sure you need to anything with VCDS? From what others have said this should enable phone + SIM out of the box with no need for any hidden menus

[YMwe_Qn]

Are you sure you need to anything with VCDS? From what others have said this should enable phone + SIM out of the box with no need for any hidden menus

True - mine enabled SIM/BTHF selection as soon as the update 0770 was applied, no menus required.

Tempted to find someone with a VCDS to enable Needle Sweep for me though ;)

[Rhyddin]

All the earlier posts reference the need for the hidden menu option to be ticked if this default was not on your car from the start (May 2013 build onwards). It certainly isn't coming up as an option yet. I'll sort it tonight.

Incidentally, I used the VCDS to add needle sweep, beep to lock, directional lights and the lap timer option on the computer - all cool but the beep to lock is worth the time. No more wondering if it clicked as you walk away.


True - mine enabled SIM/BTHF selection as soon as the update 0770 was applied, no menus required.

Tempted to find someone with a VCDS to enable Needle Sweep for me though ;)

[YMwe_Qn]

I tend to just watch the lights when locking, I do like the idea of the beep, but then it would make it less stealthy ... as stealthy as something 5.2m long gets anyway!

Just need to find someone with VCDS now, can't believe the main dealers can't even do this for you anymore.. crazy stuff

[Rhyddin]

Just been out and reset the mmi without touching the vcds and its worked! Thanks! I'm ridiculously excited about something so simple. Woohoo!

[StigB]

After the update is done, you'll need to go into the Green Hidden menu to select "NAD operation mode" and therefore enable the MMI menu option.
To get access to Green Hidden menu, you need to use VCDS. If you already have access to the Green Hidden menu, you'll probably find it gets disabled when Audi do the software update, and you'll need to re-enable access in VCDS.

Hi, my 62 plate A6 Allroad was in today for the update but despite assurances that the knew what they are doing, NAD operation mode was not enabled. Neither is the button press for the hidden engineering menu. What is VCDS? Is this free software or paid for and I presume I need a special cable to plug in to the car somewhere?

Many thanks for the great guide on how to get it going!

Stig

[johnsimcox]

Hi, my 62 plate A6 Allroad was in today for the update but despite assurances that the knew what they are doing, NAD operation mode was not enabled. Neither is the button press for the hidden engineering menu. What is VCDS? Is this free software or paid for and I presume I need a special cable to plug in to the car somewhere?

Many thanks for the great guide on how to get it going!

Stig
VCDS is a software and cable offering from RossTech that allows you to analyse and make changes to the inner most workings of your car. It costs abut £250 to buy but many members on this forum will make changes to a fellow member's car for a few beer vouchers. Find a post from Chris_A6 and follow the link in his signature to find a member near you with VCDS

[roydoshi]

Hi John,
I am collecting my new car on 5 sept,I need to ask someone with experience if i need the the following
Audi complete care,Car prepare at £500 by the dealer,Gap insurance by audi ?Do I need to buy 3 sim card for data only ,i have a iphone 4.I would appreciate if you can ring me on
07940530624 or i can return the call.
Thanks .
Roy.

[johnsimcox]

Hi John,
I am collecting my new car on 5 sept,I need to ask someone with experience if i need the the following
Audi complete care,Car prepare at £500 by the dealer,Gap insurance by audi ?Do I need to buy 3 sim card for data only ,i have a iphone 4.I would appreciate if you can ring me on
07940530624 or i can return the call.
Thanks .
Roy.
Get GAP Insurance from someone like gapinsurance123.co.uk. Much cheaper and you can defer first year as most car policy do full replacement if car is written off in first year so GAP not necessary. With iPhone4 you will need a separate data SIM (assuming you have Audi Connect as without it no need for Data connection) such as the one from 3

[Audi Aidan]

I can confirm Audi will do it under warranty, if they moan just show them your current version and give them the part number for the new version, they cant dispute there isn't an update then.

Try another dealership if your having problems.

The trick is to "bamboozle" the front of house staff with "tech" then they should get you to speak to someone from the workshop, I got a very helpful guy who knew about updates and sorted it all out for me.

Just need to get past the ignorant to the ones that know what your talking about.

[Justinos]

I can confirm Audi will do it under warranty, if they moan just show them your current version and give them the part number for the new version, they cant dispute there isn't an update then.

Try another dealership if your having problems.

The trick is to "bamboozle" the front of house staff with "tech" then they should get you to speak to someone from the workshop, I got a very helpful guy who knew about updates and sorted it all out for me.

Just need to get past the ignorant to the ones that know what your talking about.

I am not sure there is a definitive answer to this. They did eventually upgrade mine, but I had to demonstrate a reason, ie a fault. My original reason was because the ipod wasn't sometime recognised, but I also wanted the dual data sim sorted. That in it self is not a good enough reason for them to upgrade it for you. It was a lot of hassle convincing them to do the update, kept saying not applicable to my car. I gave them the part number of the update, but even when I spoke to parts department about this, who weren't aware of my motives, they couldn't confirm what cars it was applicable to. They wouldn't sell the sd card update (circa £28) saying it was a 'tool' rather than a part, so would only sell to the service department or another recognised garage. All in all it has been a very frustrating process. The front of house know less than I do on this subject, but the manner in which they explain why it can't be done is sometimes bordering on condescending.

On another issue, my car is due back a 3rd time for a gearbox cooler valve issue. VCDS is still showing a fault, but they are adamant it is fixed. Every time I speak with them I get a different story, which is not confidence building. They also damaged my door card (and tried to conceal it) when doing the door seal repair. They have replaced it, but I now have a screw cover missing. Shambolic is the only word to describe the experience, every visit results in another visit required. I also have a BMW and my experience with them is much better, servicing is cheaper, and they do more on the vehicle check other than measure tyre depths and quote ludicrous prices for new tyres. My BMW had the disc thickness noted. They were at 24.1mm, the limit being 24, so I knew I would soon need new discs, which I do myself. No such measurement taken by Audi. When I asked about this they said it was a visual check. But how can they do that accurately to say 0.1mm?

[marksmithuk]

Hi everyone.... as with everyone here I am in the same boat as you.

I picked up my 2012 A6 Avant at the weekend and am having the exact same issue with the iPhone / SIM when trying to get data.

Just wondering what everyone's suggestions are for me trying to get my local Audi to accept that I need the update applying with the least amount of pain ? I did ask the garage to ensure the latest update was applied before I collected the car but they just said they didn't really understand what was needed.

Any thoughts would be appreciated. Also if there is anyone in Exeter with a VCDS and likes to share their skills please let me know ! :)

[mikenott]

I think I need help :zx11:

I got my car upgraded today to the 770 software (free of charge) :Blush:. I took the (data only supposedly) SIM out of my iPad, put it in a holder, popped it in the dash SIM slot (with no other phone in the car) and it was recognised, a single signal strength meter appeared and I could connect to the internet. ;)

Hurrah! I thought. Took my Samsung Note 3 phone out to the car. Historically, it connected to the car via a Bluetooth pairing (and historically it had worked fine) allowing internet access and phone to/from the car. It did not register in the car, with only one signal strength meter showing (for the in-dash SIM?). :1zhelp:

I tried rebooting the MMI - no change. I started/stopped/exited the car multiple times. No luck. On my Telephone setting screen, the option to "Make Calls Using" is not shown. It is as if, once the SIM card was entered in the dash, the bluetooth connected phone becomes invisible to the car - even though the phone and car say they are paired.

Could I ask (firstly) did others have to use a VCDS to access hidden menus to get the update to work (as posted by Westyfield2) and (secondly) how do others connect their phone to the car when the SIM is in the dash? It may be that bluetooth pairing is not the right way. Any other ideas you have I would greatly appreciate.

Many thanks in anticipation,

Michae

[Westyfield2]

Hi everyone.... as with everyone here I am in the same boat as you.

I picked up my 2012 A6 Avant at the weekend and am having the exact same issue with the iPhone / SIM when trying to get data.

Just wondering what everyone's suggestions are for me trying to get my local Audi to accept that I need the update applying with the least amount of pain ? I did ask the garage to ensure the latest update was applied before I collected the car but they just said they didn't really understand what was needed.

Any thoughts would be appreciated. Also if there is anyone in Exeter with a VCDS and likes to share their skills please let me know ! :)
TBH I'd be getting stroppy with the dealer. The agreement was for the car at xx price with xx updates done. Refuse to collect the vehicle until that agreement is met. Even if the salesman doesn't understand what the updates mean, the technical guys in the workshop will. Heck, you could even show them the software version screen in the vehicle and then walk them over to a newer vehicle in the showroom and lookup its version.

In terms of things to ask for to persuade them, as-well as this thread the MMI updates are designed to improve compatibility with latest Bluetooth phone handsets, fix random crashes in the MMI system, and they improve the sound if you've got Bose.

[Westyfield2]

I think I need help :zx11:

I got my car upgraded today to the 770 software (free of charge) :Blush:. I took the (data only supposedly) SIM out of my iPad, put it in a holder, popped it in the dash SIM slot (with no other phone in the car) and it was recognised, a single signal strength meter appeared and I could connect to the internet. ;)

Hurrah! I thought. Took my Samsung Note 3 phone out to the car. Historically, it connected to the car via a Bluetooth pairing (and historically it had worked fine) allowing internet access and phone to/from the car. It did not register in the car, with only one signal strength meter showing (for the in-dash SIM?). :1zhelp:

I tried rebooting the MMI - no change. I started/stopped/exited the car multiple times. No luck. On my Telephone setting screen, the option to "Make Calls Using" is not shown. It is as if, once the SIM card was entered in the dash, the bluetooth connected phone becomes invisible to the car - even though the phone and car say they are paired.

Could I ask (firstly) did others have to use a VCDS to access hidden menus to get the update to work (as posted by Westyfield2) and (secondly) how do others connect their phone to the car when the SIM is in the dash? It may be that bluetooth pairing is not the right way. Any other ideas you have I would greatly appreciate.

Many thanks in anticipation,

Michae

From what I know, the green menu steps (http://www.vwaudiforum.co.uk/forum/showthread.php?158127-Bluetooth-Phone-and-Dashboard-Data-SIM-Card) to enable “NAD operation mode” cannot be skipped and must be completed for the proper method of SIM for data + Bluetooth Phone for calls to work.

[mikenott]

From what I know, the green menu steps (http://www.vwaudiforum.co.uk/forum/showthread.php?158127-Bluetooth-Phone-and-Dashboard-Data-SIM-Card) to enable “NAD operation mode” cannot be skipped and must be completed for the proper method of SIM for data + Bluetooth Phone for calls to work.

Certainly, for me, this seems to be the case. There have been some posts which say the Option appeared immediately after the 770 update without any VCDS changes, Have used the link you sent to contact a local VCDS owner. Hopefully I will get a useful reply.

Does making changes via VCDS invalidate warranties?

Michael.

[Westyfield2]

Certainly, for me, this seems to be the case. There have been some posts which say the Option appeared immediately after the 770 update without any VCDS changes, Have used the link you sent to contact a local VCDS owner. Hopefully I will get a useful reply.
FYI, the use of VCDS to unlock the hidden green engineering menu only needs to be done once. Once the hidden green engineering menu has been unlocked, you can always access it again later via the CAR and MENU buttons. However it is highly recommended that you stay out of the menu after following these instructions - if you go making other changes in the green menu without understanding what they do it can cause quite a lot of problems, especially with the bootloader!


Does making changes via VCDS invalidate warranties?
Good question... to which I don't know the answer. FYI, most things that Audi dealers do these days with their computer will mean that your VCDS changes get reset. For example I've used VCDS to enable foglights as cornering lights (see here (http://www.vwaudiforum.co.uk/forum/showthread.php?132245-A6-C7-VCDS-Tricks)), and had to redo the VCDS changes as it got reset when the car was last at the dealership.

[silo24]

Pretty sure the Galaxy Note 3 supports RSAP. Why don't you use this?

I use my Galaxy S4 with RSAP, and then use the car's wifi hotspot to reconnect the phone to the data network as when the car has the sim card via RSAP, the phone reverts to emergency calls only.

[mikenott]

I should have said that my wife has an old iPhone, so I want to use a (spare) data SIM in the centre console so that she/I can use it for data (and she is not IT literate in the least) , and then we can both use our phones in the car. Alternative is to buy her another car :aargh4: :biglaugh:

[silo24]

I should have said that my wife has an old iPhone, so I want to use a (spare) data SIM in the centre console so that she/I can use it for data (and she is not IT literate in the least) , and then we can both use our phones in the car. Alternative is to buy her another car :aargh4: :biglaugh:

Ah. So changing her iPhone isn't an option either then....... :-)

[mikenott]

Suffice to say that the simplicity of the iPhone and its IOS are particularly appreciated by my wife's low IT skills. Personally, IOS drives me nuts - especially because IOS decides what I want to do - even if I don't. Horses for courses....

[mikenott]

To help others, my 62 plate A6 c7 3.0 quattro s line, needed ALL the instructions at the beginning of this post and ESPECIALLY entering the Green Hidden Menu to change the NAD operation mode as posted by Westyfield2. The 770 update did NOT provide the dual SIM option without this change. Thanks to humphrey999 (http://www.vwaudiforum.co.uk/forum/member.php?167026-humphrey999) for running the VCDS for me.

All installed and working now.

Michael.

[Roon1]

Guys thank you for your useful instructions. I have had my software updated but i am unable to activate the Green Menu via VCDS i hva enio idea what this means, how or who can do this for me? Any pointers would be much appreciated!

Thanks,

[Westyfield2]

Guys thank you for your useful instructions. I have had my software updated but i am unable to activate the Green Menu via VCDS i hva enio idea what this means, how or who can do this for me? Any pointers would be much appreciated!

Thanks,
You need to use VCDS:


Presumably lots of people here have already enabled the hidden green engineering menu, but if you haven’t the instructions for doing so in VCDS on your laptop are:
[Select]
[5F - Information Electr.]
[Adaptation - 10]
Select Channel 6 and Read
change the value from 0 to 1 then Test then Save
Reboot the MMI (Press MENU, central MMI knob and top right softkey)

Once it's enabled, to get into the Hidden Menu, press and hold the CAR and MENU buttons for a few seconds. You may have to have a few attempts - if you don't press them at the exact same moment either CAR or MENU activates.

VCDS is the same software that you would use for retrofitting any options or for enabling other features (see this thread (http://www.vwaudiforum.co.uk/forum/showthread.php?132245-A6-C7-VCDS-Tricks) for what's possible with the C7 A6)

If you're planning on keeping the car a while (and maybe replacing it with something else from VAG), I'd recommend buying your own cable + software. Ross-Tech Store: VCDS License with HEX-USB+CAN Unlimted VIN (All VAG) (http://store.ross-tech.com/shop/VCHUC.html) http://www.gendan.co.uk/product_VCHU.html
Otherwise, see this map (https://maps.google.co.uk/maps/ms?msid=209563024277134815192.0004c505be14b22419db e&msa=0&dg=feature) or this forum section (http://www.vwaudiforum.co.uk/forum/forumdisplay.php?257-VCDS-Users-Locations) for a list of members who may be nearby to you and can do it for you.

[Roon1]

Thanks will see how I get on and let you know.

[A6_Mark]

Has anybody else had a problem with the online traffic data after the upgrade to 770, had mine done but now can't access online traffic. Map says online traffic data not currently available and when I try to query the licence it says the server isn't responding?

[CharlesElliott]

Mine is working on 770. Did you upgrade maps as well?

[A6_Mark]

Yes had the maps upgrade tot he 2014 version, any help much appreciated as its driving me mad. One of the reasons for doing the firmware was to allow the in dash sim to do the online traffic!

[Furillo]

Have you tried turning the data connection off and on again? Sorted me out when had same Google Earth offline message despite SIM installed

[A6_Mark]

Yes have turned off and on, reset MMI, done a full factory reset etc etc.
The google earth elements and Audi connect are working fine so I know the data connection is working OK, just not on-line traffic.
My local dealer refuses to help as they say the firmware upgrade wasn't done officially!

[CharlesElliott]

The map upgrade may have removed/changed the VIN, and a whitelisted VIN is required for online traffic.

[A6_Mark]

thanks for the reply -what would I need to do to fix the problem - is there a way to check the VIN against the maps. My understanding was that the maps had to be activated with Audi which was why I paid for it to be done.

[CharlesElliott]

OK, so you upgraded the firmware yourself but bought the maps from Audi? I assumed you had upgraded the maps yourself as well.

It's possible that the server is having a funny period.....

Have you looked at the traffic details in the green menu? Can you post a screenshot?

[sentiMENTL]

I mentioned this upgrade to my dealer yesterday after a gearbox service and he refused to acknowledge that an update even existed for car and it was all up to date and solidly laid the blame at my iPhone 6 running ios 8.4. So I sighed and left because I didn't have time to stand there and argue.

I guess it's pot luck getting someone willing to listen. It's not a deal breaker in not being able to put my 3 data sim in the car and not be able to make calls via my phone.

The dealer was even a bit negative about my iPhone 6 connecting to MMI via the Lightning adapter to use it as an iPod so I could get the benefits of Apple music streaming. We plugged it in with three test cables and MMI just reported an incompatible device. I'm sure a software upgrade exists to get this to work as well.

[johnsimcox]

Did you try restarting (full power off and back on) the iPhone whilst it was connected to the AMI cable?

[SG77]

I mentioned this upgrade to my dealer yesterday after a gearbox service and he refused to acknowledge that an update even existed for car and it was all up to date and solidly laid the blame at my iPhone 6 running ios 8.4. So I sighed and left because I didn't have time to stand there and argue.

I guess it's pot luck getting someone willing to listen. It's not a deal breaker in not being able to put my 3 data sim in the car and not be able to make calls via my phone.

The dealer was even a bit negative about my iPhone 6 connecting to MMI via the Lightning adapter to use it as an iPod so I could get the benefits of Apple music streaming. We plugged it in with three test cables and MMI just reported an incompatible device. I'm sure a software upgrade exists to get this to work as well.

I had a similar struggle initially with Audi Wakefield, I pointed them to a couple of forums with lots of detail. They then wanted to have it in to check its viability. Once checked, rebooked and charged me 1 hour's labour to update. Now works like a charm.




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[sentiMENTL]

So is it active by default?

Do you still need to activate the option through the engineering screen or have Audi updated it to be active straight away?

What version is the software now so I can go in and bash my Audi dealer round the head with it.

Thanks


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[SG77]

Yes active by default, the dealership did all the activation. If you can get to talk to the MMI specialist and explain to them, if he hasn't seen this before he'll probably be quite interested in seeing this upgrade and what benefits it brings.
I have a SIM installed permanently and google maps set as default for mapping.
My iPhone connects via bluetooth also and I make a receive calls via the phone.
two images show the version before and after and with the higher version you can also see the dual antenna which signifies both the SIM & phone reception.
2853928540

[sentiMENTL]

Looks like I'll have to drop in and argue my case.

Your MMI was running the same software that mine currently is so it is obviously possible.

I'll use this as evidence that it can be done.

I told them before I had no issue paying for the labour to do the update.

It's almost like "nah we don't want your money".

Thanks


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[sentiMENTL]

Well I've been into Maidstone Audi.

They're going to look into it for me.

The tech noted my software version and the updated one from the photos on this thread and is going to come back to me.

Fingers crossed.


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[sentiMENTL]

Just had the tech I spoke to at Audi call me back.

Yes there is a software upgrade, now up to 798. He'd need the car for the day to do the update.

Now I'm having an argument with Booking In, as they want to investigate the issue first, and then try and charge me £500+ to update the sat nav!!! Whoa Hold on there Audi!!! There isn't anything wrong with the Sat NaV! Its Audi Connect!

I told the lady on the phone to speak to the Service Department first and get the full details before trying to charge me for updating the wrong part of the system.

[B5NUT]

Is the car under warranty? If so then tell them to do one with the price of the nav upgrade. I know older maps don't with the new firmware, but if you car needs updated firmware to fix an MMI bug, then it's not you fault that they will have to update the maps.

[sentiMENTL]

Car is over 3 years old so out of warranty now.

I guess it depends on how you define bug. If the Audi Connect system using an in dash sim card stops bluetooth access to the phone, is that a bug, or would they say that it is Apple's fault?

[B5NUT]

It's a known issue which Audi fixed with later versions of the MMI 3GP software, so I would class it as software bug. Therefore if they have to update the maps as part of the software update then they should not have to charge you, you did not cause the problem!

Also make & model of phone is irrelevant to this problem.

The latest version of the MMI is now on 900, but I've not seen any TPI's to get this version, but you could always ask part number of the SD Card is 8R0906961EA

[CharlesElliott]

The MMI update is only about £30 part + say 30 mins labour if they charge it. Map updates are expensive because they take hours.

I doubt they need to update the maps.

[sentiMENTL]

Its taken them two weeks to come back to me to confirm there is an update to fix the "bug". The tech was quite sure it would solve the issue and didn't mention anything about needing to update the sat nav software or maps.

I'll give it a couple of days to see if they come back to me, or I'll chase again.

[Jamidodger17]

I've just been told by the Leeds master technician that this is not approved by Audi and that they have been instructed not to carry out this update....
Why would Audi issue an update, but not allow it to be installed?


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[CharlesElliott]

Audi discourage dealers from installing them because it creates opportunities for things to go wrong....which Audi then need to fix. Options:

1) Find another dealer
2) Kick up a stink about the issue you are having with Bluetooth/MMI/whatever and tell them to fix it....however they choose to
3) Install it yourself...
4) Buy the latest Audi map which I believe requires a later version of MMI software

Charles

[Jamidodger17]

Thanks Charles. Would that involve Audi installing the maps?
Has anyone in the yorkshire area had this update installed by a dealer?


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[CharlesElliott]

To be honest, I'm not sure. MMI upgrades, maps and map activations all have Audi part numbers - so in theory you could 'buy' them and install them yourself. I'm not aware of anyone that has bought maps and installed them themselves, but I don't see why you couldn't.

The MMI is certainly installable yourself......if you can get hold of it.

[johnsimcox]

To be honest, I'm not sure. MMI upgrades, maps and map activations all have Audi part numbers - so in theory you could 'buy' them and install them yourself. I'm not aware of anyone that has bought maps and installed them themselves, but I don't see why you couldn't.

The MMI is certainly installable yourself......if you can get hold of it.
Map installs require a PIN code that is "officially" only available from the dealer with a link to the factory. However there are posts on the internet explaining how to get around this but clearly there is a risk as to whether they will work or not

[CharlesElliott]

I believe that the dealer contacts Audi with the VIN and that generates an FSC. If you have an SD card with the activated FSC on it, then you can install it....but I digress.

If what you are actually trying to achieve here is just to get the MMI to 770, then it would be easier to just do that yourself. Although there is some risk, and a need for VCDS to do it and enable the ability to use Bluetooth for calls and in-dash SIM for data.

[BigRD]

If you were to report that your MMI randomly freezes with loss of audio with the radio etc. The only way to get sound back is to switch ignition off and back on.

My dealer checked and told me there was software update to cure this (to 770). This was done under warranty. After talking nicely to him the master technician also activated the Nand operation detailed in OP. Great service.

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[sentiMENTL]

Ok my car is booked in for the 2nd October for the update. Been told 60 quid minimum as its classed as a diagnostic check.

At least the lady who booked it in today made more sense than the one on Tuesday who wanted to charge me 500 quid plus to update the sat nav!


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[noscream]

I did this with a local none audi dealer & it cost me £80
I went from K0518_7 to 770 in about 1.5 hours.....
It's just an MMI firmware update.

The garage just has to be registered as an Audi authorised service point with the equipment to carry out the job.

[GeoffCurd]

Hi newbie here, picking up my new A6 BE with tech pack at the end of the month.
Just to clarify - the new car will have this update and I can use a data sim for the sat nav etc and my phone for calls and texts etc as usual and the car can still read out texts from the phone this way???
thanks

[johnsimcox]

Hi newbie here, picking up my new A6 BE with tech pack at the end of the month.
Just to clarify - the new car will have this update and I can use a data sim for the sat nav etc and my phone for calls and texts etc as usual and the car can still read out texts from the phone this way???
thanks
The issues above relate only to pre-facelift cars built before May 2013, since then UK cars have had the ability to have the in-dash SIM only handle data and have a bluetooth connected phone for calls. Also the facelift changed the Tech Pack unit to utilise 4G which changed a lot more than the software upgrade discussed above so your car will be fine. Can't be certain about the reading of text messages but hopefully someone with a facelift car and tech pack can tell you what is possible

[GeoffCurd]

Thanks for that. Yep hopefully someone can just clarify the text message thing. Thanks again

[Bar Shaker]

I can't get the car to read text messages via MMI but I have an iphone so a quick chat with Siri sorts that all out.

[Crash2015]

Hi, my 2012 A6 has just been in for a new roof GPS unit as it was faulty and they updated the software to 990. Am I right in thinking that if I follow the original actions re the hidden menu via VCDS data should then be enabled alongside voice via phone. 990 seems brand new and replaces 770. A few of the menu icons seem neater. As with most 2012 owners it would be great to enable data via SIM and voice via my bluetooth phone.
Regards andy

[Q7quattro]

Hi, would it be possible for you to post an image of the "neater" icons ? My software version is 770 so it would be interesting to compare the difference in the icons .(my model is 2012)

what else does the 990 update give you or change ?

[Crash2015]

My version was v old so I seem to have jumped various software levels. On pressing Menu the circular ring of icons seems neater but I have not spotted any other changes. Now need to enable the hidden menu and try this data SIM and voice together capability. Will try and post a picture tomorrow.

[Q7quattro]

My version was v old so I seem to have jumped various software levels. On pressing Menu the circular ring of icons seems neater but I have not spotted any other changes. Now need to enable the hidden menu and try this data SIM and voice together capability. Will try and post a picture tomorrow.

Many thanks

[Crash2015]

28880
The carousel is neater than my old version.

[Q7quattro]

28880
The carousel is neater than my old version.

thanks for posting , will compare tomorrow

[noscream]

I will look at mine after work but that looks like my 770 menu carousel . Re. 990 if the function to have DATA on car SIM & voice phone on bluetooth was not there, I would not want 990.... I follow the old adage, "If it ain't broke, don't fix it".

[johnsimcox]

I will look at mine after work but that looks like my 770 menu carousel . Re. 990 if the function to have DATA on car SIM & voice phone on bluetooth was not there, I would not want 990.... I follow the old adage, "If it ain't broke, don't fix it".


I think you will find 990 has the fix, however on older cars (ie those where it was not enabled at the factory) it will need to be enables through VCDS and the hidden MMI Menu

[sentiMENTL]

Well mine was due to be done today, but scrapped as the sd card containing the update that had been received from Audi was damaged and unusable.

Booked back in for next Wednesday.

Not all bad, they washed it and I got to play with a MY15 A6 Allroad 3.0l for the morning, even though they only put 10miles worth of diesel in it.


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[johnsimcox]

Not all bad, they washed it and I got to play with a MY15 A6 Allroad 3.0l for the morning, even though they only put 10miles worth of diesel in it.


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Probably part of Audi's strategy to limit emissions!

[Q7quattro]

28880
The carousel is neater than my old version.


Mine looks exatly the same -please let me know if you notice any other changes - many thanks

[sentiMENTL]

Updated to 990.

The technician unfortunately didn't know anything about enabling the option though.

He did say he'd investigate it though as they haven't taken payment for doing the update so it's in their interest to finish the job.

So will see what happens over the course of the new few weeks and decide whether to seek out someone in Kent with VCDS to enable it for me.


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[Westyfield2]

Updated to 990.


Is that a typo, or a new version?

I may have been mistaken, however the newest version that I was aware of was MMI software K900 3GPEU900 (8R0906961EA)? Or is this 990 an even newer version?

[sentiMENTL]

Yeah sorry typo. 900 my car is on now.

Is there anyone in Kent or Sussex which can edit the settings for me via VCDS at all please?


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[shamus_mcd]

I just done this firmware update tonight and went from P0519 to K0770 and it took about an hour.
Very easy to do.
But still not working until I came across this thread which I will be trying tomorrow and hopefully have the phone and sim working in tandem.

Cheers guys
Will let you know what happens :approve:

Update

All working as it should :beerchug:
Awesome job bud.
Another wee niggle since getting the car about 2weeks ago now all sorted.