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View Full Version : Question Delivery time for a new Audi Q5 S Line 2.0 TFSI Quattro 225PS S Line Plus



SilverTop669
16-07-2013, 09:43 PM
I handed over a deposit on 26/04 for an Audi Q5 S Line 2.0 TFSI Quattro 225PS S Line Plus in standard black and standard pack. No special features and just as it appears in the bochure. It's now mif July and I have forgotten about what the car was like to sit in or drive. I have been told production will start in August and delivery to me will be the end of September into early October on the new 63 reg. 5 months wait for a car is frustrating to say the least and I wish I had gone for a new BMW X5 instead, rather than wait all this time. I would have taken a new 13 reg to at least enjoy the summer in a new car but was told there were non available. I have come too far now to change course. Does anyone know why these orders take so long or why manufacturers can't produce cars that can be easily bought "off the peg" as it were? Am I unreasonable in thinking that I should be able to get a car in 2-3 months? I don't think I will ever wait this long again for any car and suspect some other manufacturers can provide cars more quickly.

aldfort
23-07-2013, 05:41 PM
I handed over a deposit on 26/04 for an Audi Q5 S Line 2.0 TFSI Quattro 225PS S Line Plus in standard black and standard pack. No special features and just as it appears in the bochure. It's now mif July and I have forgotten about what the car was like to sit in or drive. I have been told production will start in August and delivery to me will be the end of September into early October on the new 63 reg. 5 months wait for a car is frustrating to say the least and I wish I had gone for a new BMW X5 instead, rather than wait all this time. I would have taken a new 13 reg to at least enjoy the summer in a new car but was told there were non available. I have come too far now to change course. Does anyone know why these orders take so long or why manufacturers can't produce cars that can be easily bought "off the peg" as it were? Am I unreasonable in thinking that I should be able to get a car in 2-3 months? I don't think I will ever wait this long again for any car and suspect some other manufacturers can provide cars more quickly.
Sadly you ordered at a very busy time for Audi. The lead time will vary through the course of the year and can be as little a 7 weeks if you ordered in very early January to as much a 26 weeks. A few things should have happened. (1) When you placed your factory order the dealer should have looked to see if there as any stock of the car you wanted in the UK. If there was not an exact match (which is probably the case) he should have looked to see if there was something close and offered you this IF he could arrange an exchange with another dealer. (2) at the time of order the dealer should have placed your factory order into the system which would have produced an approximate lead time. This should have been communicated to you at the time of order placement. (3) this provisional date changes to a fixed build date at some point. Once this fixed build date is confirmed (the dealer can see this on the system) this date should be communicated to you. This is just pat of the process to keep you informed. Any good dealer should be doing this for you. You have a chance to tell Audi if this is not what happened as they will call you post handover of your new car and ask you to rate the whole buying experience at your dealer. did you ask the dealer about buying an ex-demo or anything like that? Also I assume you shopped around 1 or more dealers locally? As to the reason this happens: The only Q5 that might be easily available is the 170PS diesel. You (like me) ordered the 225 PS petrol (good man!). This is probably always going to be a factory order. Due to the recession most, if not all European car makers are on a build to order system at the moment, there is very little or no building for stock happening. The factory wants firm orders even for the demonstrators it builds. Given that demand varies and there can be supply chain issues (The glass roof and DSG being 2 well known ones) then the lead time on the fixed capacity of the factory will vary. (Those tales of very quick turn around times you sometimes here are usually cancelled orders.) So your experience is quite normal in the current climate. On the plus side you'll get a MY 14 car

SilverTop669
24-07-2013, 11:35 AM
Hi aldfort. Thanks for replying. It’s lovely that you made such an effort.
I retired at the beginning of May and decided for my 60th birthday, to blow some of my retirement lump sum on a nice car. The criteria I used was to choose a car I wanted, rather than one based on need, logic or economy. I can remember the feeling of comfort and exhilaration I felt driving the Q5 that I did not feel with the other cars I test drove or just sat in. I only did about 4,000 miles a year (even when I was working) and so decided a petrol engine was more suitable for the short journeys I generally make.
It’s frustrating knowing that I ordered the car 3 months ago and yet it’s not even being built now. I don’t think it is right that companies put their own commercial self-interest above the interests of the customers who are their life blood. It’s like travelling abroad these days. We spend a lot of our hard earned cash on a holiday only to have our cases lost or damaged, and get treated like we are all potential terrorists with personal searches. Spending a lot of money on cars and holidays does not get us the service we deserve.
My only previous new car was my current Ford Mondeo which I received about a month after ordering it. The only consolation with the Q5 is that I have now passed the half way point to seeing my new motor.

aldfort
24-07-2013, 04:38 PM
I'm not saying it's right but it is how it is. I looked at a Q5 in late Jan. By the time I placed the order in early Feb the lead time had gone from 5 weeks to 12 weeks! Car actually turned up at the end of March. That is the other thing you'll have to contend with. After the car is built it takes a little while to get it to the dealer. But look on the bright side. We've just ordered a Golf GTi for my wife and the delivery on that is at least 22 weeks!!!

josedebardi
27-07-2013, 09:30 AM
This problem is not specific to Audi (Volvo for example have some alarming lead times on the XC90).
BMW though seem to have got it right, 2 years ago I was about to place an order for an Audi TT (literally pen in hand), my final question was regarding lead time, it started as about 3 months (couldn't confirm as end of the day), then when they tried to confirm the next day it was 4 months but they would try and sort me the demo car for a month, then the next day they finally confirmed 6+ months and no demo loaner!
The next day I went to BMW, I ordered a 135i convertible with estimated 8 weeks delivery (he could tell me this even though it was 6.30pm) - the car arrived in 6 weeks - and was twice the car any TT could ever be!

This time around I wasn't under any time pressure and ordered my SQ5 in the first week in January with estimated June/July delivery. I really wanted this car as there is nothing on the market that gets close to ticking all the boxes so the wait was just about OK.
Luckily someone that ordered an SQ5 in Nov cancelled their order and I took their slot, I took delivery on 4th May.
I know of a couple of SQ5 orders from Nov that are still as yet undelivered which is CRAZY! I would definitely not have waited that long despite wanting the car and would have probably settled for the BMW X3 35d...

Sadly Audi are in a strong position when it comes to supply/demand and they are taking advantage of that fact it seems. Some say they do this to avoid having to give discount, but in reality anyone with some common sense should be getting 8-9% off if they negotiate right (this is easier via brokers, but totally possible face to face with a dealer).

As you don't seem too fussed by the options I'm surprised as Aldfort says they didn't look for a close match that was on a forecourt or about to be delivered to another dealer in their group.
I would definitely make a point of saying you are not happy about the delivery time at handover, personally I wouldn't walk away until they have given you the first 2 services for free...

Anyhoo, as you already found from the test drive, I can assure you the Q5 is a great car and will be well worth the wait.
Look forward to hearing from you when you get the car and seeing some pics!

José


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shabazmo
28-07-2013, 01:02 AM
If its any consollation I orderred my Q5 on the 8th June and as yet do not have a build date. I am told that it may be January before I get the car so a 7 month wait potentialy. The problem here is that Audi is a global brand with China its biggest market, so it doesnt take much for a serious backlog to take place. How long ftom order date did you get a build date? Regards

SilverTop669
04-08-2013, 08:33 PM
shabazmo, I ordered the car on the 26th April. All I know is that it should be built this month (August) and I might get the car at the end of September or early October. So I still have no idea. No matter how I look at it I don't see this putting the customer first. If the demand for the Q5 is so high then why not produce more rather than encourage customers to go elsewhere rather than wait what seems forever. 14 weeks already gone and probably 8 or 9 weeks to go. There are plenty of cars that come a close second to the Q5 that I would pick rather than wait 7 months in your case.

shabazmo
04-08-2013, 11:43 PM
If only I felt that way about other brands. I am the ultimate audi nut, having owned my first one since 1987. Whats more, I have am all toolled up to service and repair my Audi's, so am prepared to wait as long as I need to, to secure the Audi I want. I take a very pragmatic view in that the longer it takes, the more I save. From Audi's perspective they are building factories all over the world and until they come online, then the wait will continue. The Q5 is particularly sought after. This model commands a discount of about 9%, whereas the A7 is now being discounted at 25%. I wish people would stop orderring Q5's.

SilverTop669
05-08-2013, 08:22 PM
I have had mostly Fords over 40 years and been very happy with them. This will be my first Audi and I have pushed the boat out a little because cost was not a significant issue. I have to say I loved the car on the basis of a single test drive and can understand the enthusiasm people feel for Audis. I now drive myself mad spotting Audis on the road and 1 in every 5 car seems to be one. There are so many on the road although not many are the 'Q' series. The money is in a savings account earning a pathetic interest rate so I would rather have the car. The best I could negotiate was a 5% discount with the salesman arguing that that is the best anyone can get because of the popularity of the Q5s. I stopped working on cars when fuel injection and electronic ignition came along and without specialist equipment monitoring emmisions is impossible, not that I would want to climb under cars anymore. I think I need psychiatric help to overcome my anxiety and impatience. LOL.

shabazmo
05-08-2013, 08:44 PM
Good to hear from you Silvertop, and happy 60th. At 54 next month, I hope to retire at 60, but have much pension planning to do. Just got this year's sales figures from Audi and they are out selling BMW as 1 in 16 cars is an Audi 6.4% of the market. The VAG group is the biggest selling group in the UK with a market share of 19%. Still love my servicing and have a pit and all the tools I need including diagnostics and Audi's workshop manual. It will keep me busy in retirement.

aldfort
06-08-2013, 12:08 PM
shabazmo, I ordered the car on the 26th April. All I know is that it should be built this month (August) and I might get the car at the end of September or early October. So I still have no idea. No matter how I look at it I don't see this putting the customer first. If the demand for the Q5 is so high then why not produce more rather than encourage customers to go elsewhere rather than wait what seems forever. 14 weeks already gone and probably 8 or 9 weeks to go. There are plenty of cars that come a close second to the Q5 that I would pick rather than wait 7 months in your case.
As I tried to explain in an earlier post it's a capacity issue. Audi are building a new factory but that takes time. At the moment they don't have enough capacity to meet demand. Yes they are a global brand and therefore it is a global issue for them but they don't favour one market over another. Your dealer is doing a very poor job in keeping you informed which is not helping at all. The status of the build and transportation of every car on order is available at the press of a button on your dealers computer. Once built, transport is the biggest issue. The car has to get from the factory to the shipping port, onto a boat, offloaded and then transported to your UK dealer by road. Now here I think that some dealers who take transporter loads of cars at a time can do better than those who only take one or two cars. So perhaps a few days can be knocked off the total time.

Flyboy50
25-08-2013, 05:06 PM
Hi there, well at least you're on for this year, 2013. I'm a few days behind you, handed over the deposit on 28.6.13 was told " by the end if the year". Two months on and I still haven't had a confirmed / estimated build date, only one phone call to say we're probably looking at April 14....... What can I do? Don't even know if I'd get my deposit back if I cancelled, and I relly don't want to cancel, but 10 months..... The is ridiculous !

SilverTop669
26-08-2013, 04:28 PM
Four months today since I paid my deposit for the Q5. Still waiting for anything constructive as to when I might actually get my hands on the car from JCT600 in Sheffield. I wish I had been born with an abundance of patience and hope it is all worth it in the end. If I knew I was to get it on the 1st Sept I might be getting excited but that's not the case.

SilverTop669
26-08-2013, 04:37 PM
Flyboy50, I have to say I would not wait that long for any car. I would have asked about a refund as soon as they said 10 months. There are plenty of good cars out there and I'm not convinced some makers deserve the trade if they can't supply in a reasonable period to satisfy customers. The customer should come first when we are dishing out £38k cash and I can't believe some other manufacturers wouldn't want the money even more. There were plenty of also-rans I tried that I can't believe would not be a lot quicker than 10 months.

989lips
29-08-2013, 03:07 PM
Hi Guys,

I am new to this forum and I ordered my Q5 S Line Plus 177 early July and handed over the deposit there and then. Was told it would be October delivery on the day and then the very next day was told Mid Jan 14!! He did then say that they are trying to speed up delivery and could be earlier but I now find out today that orders placed in early Aug have delivery of March 14!! I have today emailed my dealer and he says he has no real idea as to my delivery date and will find out for me. TBH I don't feel that positive as I have to do all the running. I really wont be happy about waiting more than Mid Jan. I know I want another Audi but these times are getting beyond a joke!

M1tchy
30-08-2013, 05:34 AM
My wife had to wait 6 and a half months for her A5 and then in month 5 they called to say it could be ANOTHER 6 MONTHS because the factory that made the rear view camera was damaged in Japan's latest tsunami. We decided to leave the camera off and it turned up in the original 6 month time frame. I had an OEM camera fitted for her, albeit 3 x the price of a factory fitted option, as an after sales retro fit.

I ordered an A7 about 2 weeks ago now and should be with me by the end of oct. it's weird how the build times vary so much.


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chippy1970
30-08-2013, 06:37 AM
We just ordered an a3 this week and the delivery is 30th September but it does say it was ordered in July, so it was already in the system

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989lips
30-08-2013, 09:17 AM
Was told this morning that my July order will be built early January for January delivery???? Thought it took a while to arrive from Abroad??

989lips
03-09-2013, 03:40 PM
As I tried to explain in an earlier post it's a capacity issue. Audi are building a new factory but that takes time. At the moment they don't have enough capacity to meet demand. Yes they are a global brand and therefore it is a global issue for them but they don't favour one market over another. Your dealer is doing a very poor job in keeping you informed which is not helping at all. The status of the build and transportation of every car on order is available at the press of a button on your dealers computer. Once built, transport is the biggest issue. The car has to get from the factory to the shipping port, onto a boat, offloaded and then transported to your UK dealer by road. Now here I think that some dealers who take transporter loads of cars at a time can do better than those who only take one or two cars. So perhaps a few days can be knocked off the total time.

I am afraid they do people..... They are going after a huge slice of the pie in the middle east and china and therefore they are giving them areas a bigger slice of the cake with regards allocation numbers. We all better get used to longer waiting times especially for sort after models.

chippy1970
03-09-2013, 07:38 PM
Just had an email from our dealer. Our car has been built and is now at the port waiting to ship wooooo hoodoo! 

Anyone know how long it can take from this point to delivery day ??

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SilverTop669
03-09-2013, 10:45 PM
989lips, you say that Audi are after a huge slice of pie in the Middle East and China. Fine, I can live with that. Because this will be my first and last Audi because BMW and Mercedes make perfectly good cars also and if they can supply a car quicker in future they will get my next £40k. Audi can’t expect to treat UK customers shabbily and keep our trade. We are the customers and can buy any make or model we want. These forums are the place for us to say how we feel and when less Audis are sold in the UK, and UK sales reps are losing their jobs and commission, the company will know why.

shabazmo
04-09-2013, 10:28 PM
989lips, you say that Audi are after a huge slice of pie in the Middle East and China. Fine, I can live with that. Because this will be my first and last Audi because BMW and Mercedes make perfectly good cars also and if they can supply a car quicker in future they will get my next £40k. Audi can’t expect to treat UK customers shabbily and keep our trade. We are the customers and can buy any make or model we want. These forums are the place for us to say how we feel and when less Audis are sold in the UK, and UK sales reps are losing their jobs and commission, the company will know why.

Quite right SilverTop, we pays our money and takes our choices. That is the beauty of the free market. Some will wait for ever for their audi and others will go elsewhere. For me, I am staying with audi. Now almost 3 months and no build date yet. I beleive you have waited one month longer than me. Lets see what happens. We might end up with the new model Q5 in 2015. Or maybe they will give us a Porshe Macan instead.

aldfort
05-09-2013, 08:14 AM
I am afraid they do people..... They are going after a huge slice of the pie in the middle east and china and therefore they are giving them areas a bigger slice of the cake with regards allocation numbers. We all better get used to longer waiting times especially for sort after models. Can you back up your assertion with some facts or is it just an assumption you have made?

shabazmo
05-09-2013, 12:14 PM
It is not an assumption. Audi sell just over 100K cars in the UK and will soon be selling 500K in China. That's five times the UK market and the Q5 is massive part of that growth. 26%. China is growing by 19% and is the pacific basin. Europe is falling except the UK. Read the link below. Audi MediaServices - Audi sales up 9.8 percent in July (https://www.audi-mediaservices.com/publish/ms/content/en/public/pressemitteilungen/2013/08/07/audi_sales_up_9_8.html)

aldfort
06-09-2013, 08:46 AM
It is not an assumption. Audi sell just over 100K cars in the UK and will soon be selling 500K in China. That's five times the UK market and the Q5 is massive part of that growth. 26%. China is growing by 19% and is the pacific basin. Europe is falling except the UK. Read the link below. Audi MediaServices - Audi sales up 9.8 percent in July (https://www.audi-mediaservices.com/publish/ms/content/en/public/pressemitteilungen/2013/08/07/audi_sales_up_9_8.html) Yes I read that as well but it does not say that Audi is favouring one market at the expense of another one. That is an assumption that 989lips has made. The real truth lies in the total demand for the Q5 which has gone mad and is way above what Audi predicted for the car. The inevitable consequence is that the lead time has gone up. In other words they have a big backorder problem. This happens in very lean manufacturing organisations all the time when the marketing forecast is low and actual demand is high. I very much doubt that Audi would deliberately be disadvantaging a reliable and established market in the UK to chase what might be a very temporary sales peak in China. Now I'll agree I'm making an assumption in saying that but mine is based on 35 years of front line operational experience with a number of world class multinational organisations.

shabazmo
06-09-2013, 03:48 PM
I guess what we need to do is to find out what the lead time for a q5 is in China. Anyone know anyone living there?

shabazmo
10-09-2013, 08:47 AM
Just read on te myaudiq5 forum that a canadian buyer has been quoted 3 months from order to delivery, so that shows market favoritism. Why Lead Time for the Q5 is getting longer - myAUDIQ5 forum - Page 2 (http://www.myaudiq5.com/index.php/topic/5210-why-lead-time-for-the-q5-is-getting-longer/page__st__20) I have just been told that my Q5 ordered on 8 June has a provisional build date wk 50 and will arrive mid January. Just over 7 months.

aldfort
15-09-2013, 01:08 PM
Just read on te myaudiq5 forum that a canadian buyer has been quoted 3 months from order to delivery, so that shows market favoritism. Why Lead Time for the Q5 is getting longer - myAUDIQ5 forum - Page 2 (http://www.myaudiq5.com/index.php/topic/5210-why-lead-time-for-the-q5-is-getting-longer/page__st__20) I have just been told that my Q5 ordered on 8 June has a provisional build date wk 50 and will arrive mid January. Just over 7 months.
Not at all, the car may well have been a pre-order already in the system. Some dealers are smart enough to do this as they can change the spec and the colour for many weeks after they place the order, others wait for the buyer to walk through the door, then they place the factory order. Of course there may be market to market variations which allow dealers in some markets to pre-order cars on more favourable terms.

SilverTop669
02-10-2013, 09:40 PM
I ordered my Q5 on 26 April and paid the deposit. I got the car on 15th Sept. Unfortunately, the same day as I was going to Cyprus for 2 weeks, so I drove it home, and it stayed in my garage for 2 weeks. I have to say she is a beauty with all the bells and whistles. The engine is really keen to go and I felt really relaxed after my first journey. I am beginning to understand why people love their Audis so much. It's taking me days to read the 200+ pages of Owners Manual. It was one heck of a wait and a great relief now it is all over. Incidentally, I said to the salesmen about the time I had to wait for this car and was told that the extended delivery times are deliberate by Audi in order to create a prestigious product. And because it takes so long to get a new car it helps keeps the second-hand retail price high. Now the frustrating wait is over, I love the car so much I am almost prepared to forgive the anxiety I felt waiting for it.

shabazmo
02-10-2013, 10:59 PM
Silvertop, great to hear you got your car in under 5 monhs. That's a great achievement. I am looking at 7 months plus. The Audi build quality will set the standard for you and you will not want any other car, other than the next model Q5. I do not however believe your salesman. Audi would not delibereately build to long lead times, as that is bad for business. Your views were well versed on thsi forum. Its a simple case or demand outstripping factory production rates. Try orderring an A7 and you will get a 20%+ discount and a factory order in under 3 months.