Gearbox Issues

[warrenm14]

Gents...

I turn to some reliable people on the internet to try and help me out :)

Last night my ~7week old A4 Black Edition (Auto) was driving along. All was well. Parked outside the house, moved from D upwards to P....... this is where the trouble starts. It gets "stuck" at R ... ie I can go no further up the gear selections than R (so can't make it to P)

I think to myself OK something wrong here but I will take it up and round the block just to make sure something isn't stuck and call Audi tomorrow -- I do that... return to parking outside the house this time it's stuck at N so my two options are D and N at this stage :aargh4::confused:

Phone RAC - guy comes out, real brilliant guy used to be an Audi tech etc, knew his onions about Audi. Basically he told me the multitronic gearbox has the "runners/guides" in it for gear selection and they haven't been fitted properly at new. I said "could I have caused this damage" and he said "No chance. There is no pressure on the guides when moving gears. This has been an issue from build - time has caused it to fail"

So Audi now have my car and I am in the camp of worried as they literally need to take the whole gearbox apart to fix this issue.... Should I be worried or should I just be care free and let them fix it up and move on?

As I said the car is 7 weeks old! 1900~ miles on it. I don't drive hard miles really either. I rarely use the paddles/multitronic I'm a bit of a grandad :biglaugh:

Cheers!

[OddBallBoy]

Friday afternoon gearbox... These things happen, let them fix it and see. But if happens again, think I'd be demanding a new gearbox rather than a rebuilt one. And a new car if they can't get it resolved without too much trouble as they have sold a product not fit for purpose. But you have to give them a chance to rectify it first.

[SunnyBard]

Should I be worried or should I just be care free and let them fix it up and move on?

I'd say let them do the repair, then keep a close eye on it for any niggling gearbox problems, if none develop I suppose be thankful it was spotted a few weeks after buying it, rather than a few weeks after the warranty runs out ...

[warrenm14]

I complained on twitter and Audi UK have contacted me. I'm going to explain my displeasure at the whole fairy tale. This is my THIRD Audi and I don't seem to have had a good one yet :confused:

[moptisam2]

Warrenm14

Good luck. I was interested to see that commenting on Twitter got Audi moving.

This is my third Audi as well (all manual) - I picked it up on Monday. With the previous two I had problems getting into first gear. I'm hoping that this will be 'third time lucky'.

Keep up the pressure. The cars are not cheap and the quality should reflect that.

[warrenm14]

Audi have contacted me to let me know it is/was a Faulty Gear Selector Mechanism. They have no idea how this could have happened apparently. I've told them to hold fire on the repair until I speak to this chap at Audi UK again.

[warrenm14]

So Audi UK have contacted me again let me know the part may take up to 10 days to arrive from Germany. This is the new mechanism that was broken/damaged.

I've explained the issues I've had with Audi over the last 5 years (3 different Audi A4s) and been very upfront in the fact I doubt I'll buy another Audi again due to the grief and mishaps that have happened along the way.

I was given a VW Passat as a courtsey car - probably one of the worst cars I have ever driven... and it has a DSG gearbox!?! it's horrendous jerky drive. It also arrived (from EuropeCar extremely dirty). Passed on the info etc...

Audi have asked me what I would deem as a positive outcome and I have stated (whilst I don't think this is realistic) that I would want a new car - not a 7 week old repaired car...

Anyone else have some thoughts or am I being a spoilt child?

[c.grex]

So Audi UK have contacted me again let me know the part may take up to 10 days to arrive from Germany. This is the new mechanism that was broken/damaged.

I've explained the issues I've had with Audi over the last 5 years (3 different Audi A4s) and been very upfront in the fact I doubt I'll buy another Audi again due to the grief and mishaps that have happened along the way.

I was given a VW Passat as a courtsey car - probably one of the worst cars I have ever driven... and it has a DSG gearbox!?! it's horrendous jerky drive. It also arrived (from EuropeCar extremely dirty). Passed on the info etc...

Audi have asked me what I would deem as a positive outcome and I have stated (whilst I don't think this is realistic) that I would want a new car - not a 7 week old repaired car...

Anyone else have some thoughts or am I being a spoilt child?

If you have bought a new Audi, why haven't you got a Audi as a courtesy car!?

[warrenm14]

If you have bought a new Audi, why haven't you got a Audi as a courtesy car!?
It would appear Audi centres are moving away from keeping courtesy cars and have a deal with Europecar to pass on a rental vehicle basically... which is why I ended up with a dirty Passat.

Audi UK wanted to ship an Audi over from someplace to me but I didn't really see the value in this to be honest. It was a waste of time.