medusa
11-06-2006, 10:49 PM
Hi, I thought that I would share my experiences when having my car serviced at a large well know VW dealer at Gatwick, Crawley. The car a 2002 model Golf GT TDI 150 went in for a routine service.
When I collected the car there was a huge gouge down the side along the O/S sill 18 inches long by 2 inches deep. The dealer did not own up to this damage, luckily I spotted it. There was no way the dealer could deny that it had happened there as it was obvious that this was freshly done.
The dealer agreed that they would pay for the repairs but insisted that I used their own body shop. This I grudgingly agreed to as I felt that I had to let them try to put things right.
Well, my car was returned to me on Friday after 8 days. I am disgusted that the dealer believed that this was an acceptable standard of repair. The profile of the sill has a noticeable flat in it. There are 8 separate silicon marks, 2 runs, a bit of fluff in the paint, a noticeable line where the car was masked, over spray on the wheel arch cover, the rubber trim around the window in not fitted properly and the under seal is a completely different texture than the other side of the car. The basically means that even a blind man could tell that the car has had bodywork.
To add insult to injury someone opened the driver door against something and leant against it as the door bump trim was crushed and the paint is flaking off.
The General Manager of the dealers body shop (an approved VW repairer incidentally) offered to put this all right, I've declined.
I will be taking my car to Lawrence Nicolas who are an Audi approved repairer and who have done some fabulous repairs on my Audi A4 when a runaway car crashed into it in a car park (honestly). The dealer has agreed to pick up the bill.
I'll keep you informed on progress.
Always check your car over when collecting from a dealer.
You can view pictures of the damage here:-
http://www.vwaudiforum.co.uk/photopost/showphoto.php?photo=42&cat=500&ppuser=1657
When I collected the car there was a huge gouge down the side along the O/S sill 18 inches long by 2 inches deep. The dealer did not own up to this damage, luckily I spotted it. There was no way the dealer could deny that it had happened there as it was obvious that this was freshly done.
The dealer agreed that they would pay for the repairs but insisted that I used their own body shop. This I grudgingly agreed to as I felt that I had to let them try to put things right.
Well, my car was returned to me on Friday after 8 days. I am disgusted that the dealer believed that this was an acceptable standard of repair. The profile of the sill has a noticeable flat in it. There are 8 separate silicon marks, 2 runs, a bit of fluff in the paint, a noticeable line where the car was masked, over spray on the wheel arch cover, the rubber trim around the window in not fitted properly and the under seal is a completely different texture than the other side of the car. The basically means that even a blind man could tell that the car has had bodywork.
To add insult to injury someone opened the driver door against something and leant against it as the door bump trim was crushed and the paint is flaking off.
The General Manager of the dealers body shop (an approved VW repairer incidentally) offered to put this all right, I've declined.
I will be taking my car to Lawrence Nicolas who are an Audi approved repairer and who have done some fabulous repairs on my Audi A4 when a runaway car crashed into it in a car park (honestly). The dealer has agreed to pick up the bill.
I'll keep you informed on progress.
Always check your car over when collecting from a dealer.
You can view pictures of the damage here:-
http://www.vwaudiforum.co.uk/photopost/showphoto.php?photo=42&cat=500&ppuser=1657