wanindra
30-08-2012, 09:28 AM
Hi all,
I am hoping to get some tips on what to do next after sending my 2008 A4 2.0 tdi S-line to be serviced yesterday.
The total (cost) of the service came to 182.46, this is not the main problem, and I was happy to pay (assuming that what the did was right - although I am sure that I can get somewhere else cheaper if I knew this trade well).
As the background info, the car was purchased at the same Arnold Clark exactly a year ago (purchased their Clark Plan and 2 year warranty as well - persuaded by the salesman at that time).
The Problem
Anyway, what I am not sure about was the fact that I reported to them the fact that the front (right) headlight washer does not go back in fully (every now and then) and wanted them to have a look at it so that they can give me the quote for the work.
The car was left with them for the day and I later got a call back saying it was going to cost which I told them not to do the work for now.
When I went to pick up the car, I was presented with the situation much worse than what I gave them. The flap (on the bumper) which covers the spray mechanism for the headlight washing, was just left opened. I can't even push it back anymore. I pointed this to the guy (whom I think was the Reception Manager), he then tried to fix it (in the rain - whilst I was holding the umbrella) and started explaining to me that it was the problem with the spring and this is the part which had to fix. I told him that this is worse condition compared to when I gave him the car. He started asking me "what do you want me to do?" and explained to me that "this is why we have to fix it" and the problem was not avoidable because it had to be done. At the end (still raining heavily), he resolved the problem of the opened flap by using some masking tape. Yes, masking tape - which I thought sums it up. I am waiting for him to contact me again to let me know how to resolve this problem.
In my opinion, if I was asking for a price, I expect that my item will not be damaged or problem made worse by any diagnostic / tests and they should have informed me if by doing a test/diagnostic that the problem might be worsen.
I am writing to ask people from this forum for an opinion. Am I right to question about this or am I suppose to follow whatever they guy was saying to me? I don't feel like I have been treated very well. Please note that this is my first Audi and my experience in terms of dealing with car salesman / services are very very limited.
If you have any tips please do let me know. For sure I will not be back at Arnold Clark, only bad experiences so far. Not in Edinburgh and not anywhere else either.
Thank you!
Oh, see image for the thing which I am talking about.
17834
I am hoping to get some tips on what to do next after sending my 2008 A4 2.0 tdi S-line to be serviced yesterday.
The total (cost) of the service came to 182.46, this is not the main problem, and I was happy to pay (assuming that what the did was right - although I am sure that I can get somewhere else cheaper if I knew this trade well).
As the background info, the car was purchased at the same Arnold Clark exactly a year ago (purchased their Clark Plan and 2 year warranty as well - persuaded by the salesman at that time).
The Problem
Anyway, what I am not sure about was the fact that I reported to them the fact that the front (right) headlight washer does not go back in fully (every now and then) and wanted them to have a look at it so that they can give me the quote for the work.
The car was left with them for the day and I later got a call back saying it was going to cost which I told them not to do the work for now.
When I went to pick up the car, I was presented with the situation much worse than what I gave them. The flap (on the bumper) which covers the spray mechanism for the headlight washing, was just left opened. I can't even push it back anymore. I pointed this to the guy (whom I think was the Reception Manager), he then tried to fix it (in the rain - whilst I was holding the umbrella) and started explaining to me that it was the problem with the spring and this is the part which had to fix. I told him that this is worse condition compared to when I gave him the car. He started asking me "what do you want me to do?" and explained to me that "this is why we have to fix it" and the problem was not avoidable because it had to be done. At the end (still raining heavily), he resolved the problem of the opened flap by using some masking tape. Yes, masking tape - which I thought sums it up. I am waiting for him to contact me again to let me know how to resolve this problem.
In my opinion, if I was asking for a price, I expect that my item will not be damaged or problem made worse by any diagnostic / tests and they should have informed me if by doing a test/diagnostic that the problem might be worsen.
I am writing to ask people from this forum for an opinion. Am I right to question about this or am I suppose to follow whatever they guy was saying to me? I don't feel like I have been treated very well. Please note that this is my first Audi and my experience in terms of dealing with car salesman / services are very very limited.
If you have any tips please do let me know. For sure I will not be back at Arnold Clark, only bad experiences so far. Not in Edinburgh and not anywhere else either.
Thank you!
Oh, see image for the thing which I am talking about.
17834