IANJT
12-07-2007, 10:42 AM
Hi,
I bought a new Bora Highline in Jan 2006 (end of range) and took the variable service option.
In February 2007 I became aware of of scraping noise from the front brakes which disappeared after a few miles of driving so I assumed it was just surface rust being cleaned from the discs. During the next couple of months the problem got worse so I took the car into the local dealer on 11/04/2007 to look at the problem. Their response was that the car was doing a low mileage (I do about 10,000 miles a year driving the car on a daily basis!!) and a drive with hard braking would clear the problem.
It didn't, and things got worse: after about one month the front brakes started to judder when braking fairly hard which felt like the ABS kicking in at a lower speed than normal. The problem got worse until it was apparent even with fairly gentle braking and the car had become very unpleasant to drive. The car was booked into the same local dealer who said that the judder was caused by excessive disc corrosion and that this was not covered by the VW warranty as it was classed as "fair wear and tear" - they said they could replace the discs etc for a "special" price of £260!!!
I contacted VW customer service who seemed very unwilling to do anything about the problem and kept saying again that it was "fair wear and tear" and was not covered by VW warranty.
Have any other members experienced similar problems with VW. I certainly would not have bought the car if I had been aware that I could possibly have to pay £260 every 16 months for repairs to the brakes doing an average mileage. If I was doing 60,000 miles a year I could understand fair wear and tear but not at 10,000.
Thanks
Ian
I bought a new Bora Highline in Jan 2006 (end of range) and took the variable service option.
In February 2007 I became aware of of scraping noise from the front brakes which disappeared after a few miles of driving so I assumed it was just surface rust being cleaned from the discs. During the next couple of months the problem got worse so I took the car into the local dealer on 11/04/2007 to look at the problem. Their response was that the car was doing a low mileage (I do about 10,000 miles a year driving the car on a daily basis!!) and a drive with hard braking would clear the problem.
It didn't, and things got worse: after about one month the front brakes started to judder when braking fairly hard which felt like the ABS kicking in at a lower speed than normal. The problem got worse until it was apparent even with fairly gentle braking and the car had become very unpleasant to drive. The car was booked into the same local dealer who said that the judder was caused by excessive disc corrosion and that this was not covered by the VW warranty as it was classed as "fair wear and tear" - they said they could replace the discs etc for a "special" price of £260!!!
I contacted VW customer service who seemed very unwilling to do anything about the problem and kept saying again that it was "fair wear and tear" and was not covered by VW warranty.
Have any other members experienced similar problems with VW. I certainly would not have bought the car if I had been aware that I could possibly have to pay £260 every 16 months for repairs to the brakes doing an average mileage. If I was doing 60,000 miles a year I could understand fair wear and tear but not at 10,000.
Thanks
Ian