mkpp786
03-07-2007, 06:39 PM
Right to make it easy i will split my story in 2 sections, 1 to get to the point (for those who havent got time) , and 2 to tell you the whole story (for those who have got time :D)
1) Basically, i took my car for a service (VW Dealership, dont know if im allowed to mention which 1), they scratched the bodywork in two places.
They "resprayed" part of the areas first time - but still, dents/mark was showing and it WAS NOT IN THE CORRECT COLOUR
SECOND TIME - today, went again and STILL - wrong colour! :zx11:
my body is a reflex silver, and they have sprayed it in a DULL colour compared to that.
They believe (managers and supervisor) that there is no difference and the job is professional. The manager's answer was:
"it could be due to the different materials on the bumber and body. obviously our body shop's AFTERMARKET paint may differ to VW factory paint.
What i want to know is - if they do not complete the job to the correct colour, what can i do? who can i complain to? can i sue??!?!? PLEASE PLEASE PLEASE HELP!!!
2) The nightmare goes something like this:
My vw golf, gt tdi 115, went for a service. £400 later and the following occured:
-2 days after the service, heavy rainfall made its way into my passenger footwell. I took the car back and they replaced the plastic seal below the windscreen wipers (which was cracked). They admitted fault and replaced free off charge.
- 1 week later - my alaram keeps going off (I believed due to leak). Take it back, and they take the car in for one week to strip the carpet and seats to dry.
Courtesy car is given and insurance is paid by dealership.
- 1 Week later and i go to collect my car. Hand the keys back, collect mine and i realise two large scratches on my body work. They give me the courtesy car back and they take it for a "spray)
- 24 hours later, i return to find my car having had a "respray" it is in the wrong colour and the blemishes from the dents and scartches still show. i go home, being asked to return next week for another "spray".
- monday 2nd july, i hand my car in, and collect the courtesy car.
- 3 july, i go to pick up the car, and tbh NOTHING has been done. Its like they never sent the car for a spray.
This then leads on to part 1, where i complain to the supervisor and manager.
This was the first time i went to a dealership for a service, and tbh i never will again. The customer service was terrible. I made endless calls and complaints. The team was unhelpfull and very negative in helping me.
To make it worse i get a penalty notice from wandsworth councill saying i was parked incorrectly (previous user of courtesy car) and i had to chase vw up to sort that out.
If they do not sort this out i really am thinking about taking legal advice!
Im not saying this will happen to everyone, but it has happened to me so just be carefull and check your car before you drive off!!!
Sorry for the long story, just thought some people would like to know.
Thanks for reading
MKPP786
1) Basically, i took my car for a service (VW Dealership, dont know if im allowed to mention which 1), they scratched the bodywork in two places.
They "resprayed" part of the areas first time - but still, dents/mark was showing and it WAS NOT IN THE CORRECT COLOUR
SECOND TIME - today, went again and STILL - wrong colour! :zx11:
my body is a reflex silver, and they have sprayed it in a DULL colour compared to that.
They believe (managers and supervisor) that there is no difference and the job is professional. The manager's answer was:
"it could be due to the different materials on the bumber and body. obviously our body shop's AFTERMARKET paint may differ to VW factory paint.
What i want to know is - if they do not complete the job to the correct colour, what can i do? who can i complain to? can i sue??!?!? PLEASE PLEASE PLEASE HELP!!!
2) The nightmare goes something like this:
My vw golf, gt tdi 115, went for a service. £400 later and the following occured:
-2 days after the service, heavy rainfall made its way into my passenger footwell. I took the car back and they replaced the plastic seal below the windscreen wipers (which was cracked). They admitted fault and replaced free off charge.
- 1 week later - my alaram keeps going off (I believed due to leak). Take it back, and they take the car in for one week to strip the carpet and seats to dry.
Courtesy car is given and insurance is paid by dealership.
- 1 Week later and i go to collect my car. Hand the keys back, collect mine and i realise two large scratches on my body work. They give me the courtesy car back and they take it for a "spray)
- 24 hours later, i return to find my car having had a "respray" it is in the wrong colour and the blemishes from the dents and scartches still show. i go home, being asked to return next week for another "spray".
- monday 2nd july, i hand my car in, and collect the courtesy car.
- 3 july, i go to pick up the car, and tbh NOTHING has been done. Its like they never sent the car for a spray.
This then leads on to part 1, where i complain to the supervisor and manager.
This was the first time i went to a dealership for a service, and tbh i never will again. The customer service was terrible. I made endless calls and complaints. The team was unhelpfull and very negative in helping me.
To make it worse i get a penalty notice from wandsworth councill saying i was parked incorrectly (previous user of courtesy car) and i had to chase vw up to sort that out.
If they do not sort this out i really am thinking about taking legal advice!
Im not saying this will happen to everyone, but it has happened to me so just be carefull and check your car before you drive off!!!
Sorry for the long story, just thought some people would like to know.
Thanks for reading
MKPP786