VW letter...

[smorg00]

Bit of light reading for every one who is awaiting their new car...

[DW58]

Crikey, that's some missive - all it did was confuse me. I could easily be fooled into thinking it had been written by a civil servant to a civil servant.

[Scruffy]

If that's the covering letter I'd hate to see the "much more comprehensive explanation" referred to in the 3rd from last paragraph!

[netherfield]

Perhaps someone can put it into context.