harryg
01-09-2010, 05:02 PM
I don't know if this topic has been touched before.
My car was in for it's first year service and I asked to look at the rust on the four wheel hubs, the dealer said it was out of their hands to try Audi UK below is a response from Audi UK:
First reply from Audi UK
With regards to my previous email, I have contacted Glasgow Audi to gain further information on your vehicle and have been advised that the rust has not been caused by a manufacturing issue.
As rust is a natural occurrence it is not something that is covered under the manufacturers’ warranty. The occurrence is purely cosmetic and will not affect the performance of the vehicle; it may be that your previous vehicle hubs were made of a different composition of metal which could have been a reason the hubs were not rusting on that vehicle.
As with all feedback this has been logged and will be collated and fed back to the relevant department so that it may impact future builds of vehicles.
I would like to thank you for allowing me the time to investigate this case.
Kind regards
Senior Case Manager
Audi UK
My reply to Audi UK
Thank you for your reply and I beg to differ regarding the rust not being caused by a manufacturing issue. The rust is caused by a LACK of protection on the surface of the metal.
What I can't understand is Audi fit Alloy wheels to most of their cars and this COSMETIC defect must show through the alloy wheels as in my case.
I previously informed you I have had Honda cars for a good number of years in which the hubs had no COSMETIC rust, as it happens I was invited up to the Honda dealer last Saturday for a test drive with a Honda Accord I had previously expressed an interest in, I made a point of speaking to some of the technical staff and looking at various year old and above Honda cars. These cars exhibited no signs of COSMETIC rust in any of the hub areas..... in fact Honda seemly paint/treat this area with a epoxy grey coating (maybe Audi could get some advice from Honda in corrosion treatment).
Second reply from Audi UK
Thank you for your response and I am sorry to hear of your dissapointment with Audi UK and the product.
As advised yesterday, all feedback is collated and passed on, as it will be with this case.
Thank you for bringing your concerns to our attention.
Kind regards
Senior Case Manager
Audi UK Customer Services
Just to top it all my wife has a year old Ford Fiesta with no rust on the hubs, if this a sample of the corrosion protection on Audi cars I don't think I will be keeping this car long.
My car was in for it's first year service and I asked to look at the rust on the four wheel hubs, the dealer said it was out of their hands to try Audi UK below is a response from Audi UK:
First reply from Audi UK
With regards to my previous email, I have contacted Glasgow Audi to gain further information on your vehicle and have been advised that the rust has not been caused by a manufacturing issue.
As rust is a natural occurrence it is not something that is covered under the manufacturers’ warranty. The occurrence is purely cosmetic and will not affect the performance of the vehicle; it may be that your previous vehicle hubs were made of a different composition of metal which could have been a reason the hubs were not rusting on that vehicle.
As with all feedback this has been logged and will be collated and fed back to the relevant department so that it may impact future builds of vehicles.
I would like to thank you for allowing me the time to investigate this case.
Kind regards
Senior Case Manager
Audi UK
My reply to Audi UK
Thank you for your reply and I beg to differ regarding the rust not being caused by a manufacturing issue. The rust is caused by a LACK of protection on the surface of the metal.
What I can't understand is Audi fit Alloy wheels to most of their cars and this COSMETIC defect must show through the alloy wheels as in my case.
I previously informed you I have had Honda cars for a good number of years in which the hubs had no COSMETIC rust, as it happens I was invited up to the Honda dealer last Saturday for a test drive with a Honda Accord I had previously expressed an interest in, I made a point of speaking to some of the technical staff and looking at various year old and above Honda cars. These cars exhibited no signs of COSMETIC rust in any of the hub areas..... in fact Honda seemly paint/treat this area with a epoxy grey coating (maybe Audi could get some advice from Honda in corrosion treatment).
Second reply from Audi UK
Thank you for your response and I am sorry to hear of your dissapointment with Audi UK and the product.
As advised yesterday, all feedback is collated and passed on, as it will be with this case.
Thank you for bringing your concerns to our attention.
Kind regards
Senior Case Manager
Audi UK Customer Services
Just to top it all my wife has a year old Ford Fiesta with no rust on the hubs, if this a sample of the corrosion protection on Audi cars I don't think I will be keeping this car long.